Heritage Ford

Thorough! I received prompt and thorough service. My car was ready within agreed upon time frame. Shawn was available to answer any questions that I had. I received prompt and thorough service. My car was ready within agreed upon time frame. Shawn was available to answer any questions that I had. More

Great service Say what you will about Ford vehicles (I have a few negative comments in that department), Heritage Ford is staffed by some of the friendliest most ac Say what you will about Ford vehicles (I have a few negative comments in that department), Heritage Ford is staffed by some of the friendliest most accommodating people I've ever encountered at a dealer or car repair shop. They consistently go above and beyond to satisfy my concerns. More

State Yearly Inspection 1. I really like the policy that Heritage Ford does not charge for state inspection if you bought your vehicle at Heritage. 2. They said that it wo 1. I really like the policy that Heritage Ford does not charge for state inspection if you bought your vehicle at Heritage. 2. They said that it would be a one hour job... and it was. Thank you. More

Routine Service, I don't think so This was the first service visit for our 2017 Ford Escape, routine. Routine as in normal, oil change and tire rotation- regular stuff. What wasn't nea This was the first service visit for our 2017 Ford Escape, routine. Routine as in normal, oil change and tire rotation- regular stuff. What wasn't near routine was the personal service provided by Service Rep. Katherine Smith. Katie started with a genuine cheerful greeting. She took the time to ask questions, offer information, and provide follow-up information. She KNOWS her stuff. Katie noticed very small spots (we hadn't noticed) on the driver's side body, she attributed to possible small rocks (we live in VT, some roads aren't paved). Katie asked if we'd taken advantage of the coupon in our purchase packet for touch-up paint, we hadn't (who knew?- Well, Katie did!). Katie made sure any questions we had, or might have, all we need do is ask. Phone call, text, email- she'd help us out. Her attention to detail and follow-through is impressive. After the check-in on the Escape was finished, I asked who I might ask about information on an extended warranty for my 2015 F-150. Turned out I was already talking to her. She supplied print-outs and brochures, asked and answered questions- I got a ton of good information that was geared to my situation and needs. Thanks to Katie's straight forward and honest advice, I think I'll pick-up versions of both the Maintenance and Care plans. Simply put, people like Service Rep. Katherine Smith are one of the big reasons we came back to Heritage Ford to purchase the Escape. She makes a difference. Stephen Moore, 2015 F-150 Lori Dow-Moore, 2017 Escape More

Dylan Krause is the Best Ford salesperson! Dylan worked with me through the process of ordering my F250 XLT truck, step by step, making it a very smooth and pleasant experience. He understood w Dylan worked with me through the process of ordering my F250 XLT truck, step by step, making it a very smooth and pleasant experience. He understood what I wanted and respected that, while others might have question, pressure or attempted to change your decision making. He is knowledgeable, courteous, enthusiastic, and very professional. He was diligent and on top of things at all times, did all he could to come to match the price I was working toward. I could have gone with other dealerships that were closer to my residence, but the interaction with Dylan and the ease of the transaction convinced me in no time that he is the best person to work with. Through the end as I was finalizing my paperwork and getting ready to drive my new beautiful truck away, Dylan ran out and gave it one last wash for a complete customer satisfaction. I highly recommend Dylan Krause for your Ford purchases and service. Thanks Dylan! More

Vehicle overheating My vehicle overheated and when I called the service center for help Katherine was awesome! From getting my vehicle towed to picking it up when fixed t My vehicle overheated and when I called the service center for help Katherine was awesome! From getting my vehicle towed to picking it up when fixed the experience was great! It was such a relief to deal with the friendly knowledgeable staff! Thank you for taking such great care of me! More

Emergency service Work truck put back in service quickly. Appreciated. Parts in stock. Analysis quick repair quick complete on time. Time table kept up to date. Shuttle Work truck put back in service quickly. Appreciated. Parts in stock. Analysis quick repair quick complete on time. Time table kept up to date. Shuttle service convenient. More

Purchase of 2015 Silverado Very happy with the experience I had at Heritage. Katie Lyon's did a great job of going through all of my potential options . When my first option Very happy with the experience I had at Heritage. Katie Lyon's did a great job of going through all of my potential options . When my first option was no longer available, she reached out immediately to let me know and then work hard to find a couple of other trucks that would meet my needs. She was very professional and patient in working out numbers for multiple trucks at my request. I would recommend working with her to anybody. More

Great people to deal with! I went to this dealership because of my sister. I really wasn't sure what I was looking for but went to see what they had. I dealt with David G. and I went to this dealership because of my sister. I really wasn't sure what I was looking for but went to see what they had. I dealt with David G. and test drove a Taurus first, because I had one many years ago and loved it, but it didn't have the options that I was looking for. Once I did that he said that there was a Ford Fusion Platinum on the showroom floor that had everything I was looking for in it. I test drove another Fusion that night and liked it and called him the next day and told him I would take it. I went back and picked it up that night. The only thing I requested was a current inspection sticker, so that is why I went back, Everyone is great to deal with More

Helpful - reliable Katherine is extremly helpfuland follows up when she says she will. She provides clear full description of the work performed. Is cheerful and easy to Katherine is extremly helpfuland follows up when she says she will. She provides clear full description of the work performed. Is cheerful and easy to talk to. More