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Heritage Ford

South Burlington, VT

4.9
1,829 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,829 reviews

September 14, 2017

Buying new Ford Explorer Tyler was very helpful and worked well to help us with what we were looking to get for our budget. Would recommend future business with him More

by Tbrownell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Armes
Sep 18, 2017 -

Heritage Ford responded

Thank you for your recommendation. It's fantastic that Tyler provided such a positive purchasing experience. Enjoy your new Explorer! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 12, 2017

Great service Once again I had a great experience and the customer service was excellent. The service department no matter who I deal with is professional and cour More

by AdamC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2017 -

Heritage Ford responded

Adam, Glad to hear that Gary and the rest of the service team made sure your visit went smoothly! We appreciate you posting. Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 11, 2017

Straight up no nonsense approach Dave was a great guy to work with. It took us a few tries to find a good fit but we were able to make things work out. The entire process was smooth a More

by yesterdayze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sturgeon
Sep 12, 2017 -

Heritage Ford responded

Thank you for posting about Dave and Heritage Ford! It's very nice to hear that he took time to make sure you found the vehicle that fits you. Happy driving! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 11, 2017

Tyler and Abby were great and the Dealership was incredible! Tyler our salesman was very easy to work with. He was patient and showed us plenty of options within our budget. He allowed us to test drive a car ver More

by vtgmsc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Armes
Sep 12, 2017 -

Heritage Ford responded

It's excellent that you enjoyed working with both Tyler and Abby. We appreciate you taking the time to share your experience on Dealer Rater. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 10, 2017

Preston , salesman very helpful, beyond the call of duty although there were issues in the transfer of funds, overall it was a very good transaction. My only displeasure came from the warranty salesman, I d More

by David Martin
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Gage
Sep 11, 2017 -

Heritage Ford responded

David, We appreciate you writing a review. It's great that you enjoyed working with Preston. I apologize for your experience with the finance & insurance manager you worked with. If you would like to discuss it further, please don't hesitate to email me at the address below. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

September 09, 2017

Unexpected need for service Katie was very professional and great to work with. Work was completed in a timely manner and Katie was helpful in explaining the work that was done. More

by Karen56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Sep 11, 2017 -

Heritage Ford responded

Karen, Thank you for posting. I'm glad you enjoyed working with Katie. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 08, 2017

outstanding Service I found service advisor Katherine Smith and technician Sean Beloin to be extremely professional. Additionally, I’ve been telling friends of the VIP l More

by Redd 295
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sean Beloin, Katie Smith
Sep 11, 2017 -

Heritage Ford responded

Redd, It's fantastic that Katie and Sean provided such a top notch visit to our service department! We appreciate the recommendations. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 07, 2017

Ford F250 Gary continues to provide the service to our fleet while minimizing down time. Thanks Gary for all you do for us. Keep up the good Work! More

by Restor8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2017 -

Heritage Ford responded

Thank you for your kind words about Gary! It's fantastic that he has been so helpful in keeping your fleet running smoothly. We appreciate the review! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 04, 2017

A stress free, no pressure, fun experience. This was my first time time buying a new car and I'm glad I chose Heritage! Dylan was excellent at explaining the whole process to me. He was very hon More

by Kayleepratt6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LeClerc, Dylan Krause
Sep 05, 2017 -

Heritage Ford responded

Thank you for this very kind recommendation of Dylan. It's fantastic that you liked working with him and that he made this experience a positive one. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 04, 2017

Used Ford F250 Overall, my experience was a positive one. The only issue that I had was that they pulled the wrong vehicle. I was in a unique situation, as I had to More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Tobin, Mike Hassett
Sep 05, 2017 -

Heritage Ford responded

Rob, Thank you for posting. I sincerely apologize for the confusion around which vehicle you had selected. Please feel free to contact me directly if you wish to discuss further. I hope you are enjoying your recently purchased vehicle. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

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