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Heritage Ford

South Burlington, VT

4.9
1,903 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,903 reviews

December 17, 2017

Great Service - Personable and Professional Katie was welcoming, friendly, patient, and helpful. Trust is important when buying a car and Katie earned our trust. Katie, Chad, and Steve made th More

by Ford Escape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I really appreciated Steve's guidance. Chad was great as well., Steve Connors, Chad Tobin, Katie Lyon
Dec 18, 2017 -

Heritage Ford responded

It's fantastic to learn that you received such excellent service from Katie, Steve and Chad! Thank you for sharing your experience. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 16, 2017

Great experience. Everything went great, from start to finish. Even after sale was complete, I added a request and it was satisfied. I was very happy with my salesman, More

by lovecars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2017 -

Heritage Ford responded

Thank you for posting! Glad you liked working with Charley. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 14, 2017

Oil change We came in for an oil change. We delt with Katie smith. She was amazing. She knew our lives are crazy and fixed our battery terminals so it wasn't a p More

by Cowgirlupnvt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Dec 15, 2017 -

Heritage Ford responded

Meg, Glad to hear Katie made sure your visit went smoothly! We appreciate you taking the time to post. Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 14, 2017

Oil Change and State Inspection Excellent customer service. Ryan fully explained additional repairs needed to pass the State Inspection. Rotors worn and rusted and brake pad replace More

by MPLuke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morriseau
Dec 15, 2017 -

Heritage Ford responded

Thank you for posting! It's nice to learn that Ryan did such a fantastic job with your service appointment. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 13, 2017

Great Dealership and Service Center Bought my car from them last year- which was also a great experience. This time around went with the service center to get an oil change and state ins More

by Corey-23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Dec 15, 2017 -

Heritage Ford responded

Corey, Thank you for your kind words about our sales and service teams! It's wonderful that they have both provided such excellent service. I apologize your recent appointment ran long. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 12, 2017

VT insp Heritage has been outstanding in their service . My appointments have been on time and the staff is courteous and caring. I was extremely satisfied wi More

by don m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Dec 15, 2017 -

Heritage Ford responded

Don, Thank you for posting. I'm glad to hear that you have received such excellent service from Shawn and the rest of our service team. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 11, 2017

Smooth In the past buying a new truck was like going to the dentist , these two were great both were very friendly and knowledgeable the entire process too More

by Superdutyguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2017 -

Heritage Ford responded

It's fantastic that Bill & Abby provided such an efficient purchasing experience! Thank you for sharing your thoughts. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 09, 2017

Oil change Went for oil change and tire rotation on December 6. I was extremely satisfied with the promptness and quality of work done on my vehicle. I had a v More

by Fordlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Grossnickle, Shawn Clifford
Dec 15, 2017 -

Heritage Ford responded

Phyllis, That is wonderful to hear! We appreciate you taking the time to post a review. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 08, 2017

I'm very happy with the service I received Heritage has been outstanding in their service . My appointments have been on time and the staff is courteous and caring. The Dave Sturgeon stays in c More

by Double L 219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Connors, Dave Sturgeon, Gary Graham
Dec 08, 2017 -

Heritage Ford responded

That's very nice to hear! We appreciate you writing a review. Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 05, 2017

I don't like buying new cars! However I don't like the time it takes to buy a new car and that is just my feeling about it but Dylan was awesome! There was no pressure and he got the job More

by Charmain M Wallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Krause
Dec 08, 2017 -

Heritage Ford responded

Charmain, Thank you for posting! It's fantastic that Dylan made sure your car purchasing experience went smoothly. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

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