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Heritage Ford

South Burlington, VT

4.9
1,829 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,829 reviews

September 30, 2017

Service My appointment was scheduled within a few days. The vehicle was taken in promptly at said time. It was serviced also a recall was repaired before I h More

by Freddytorringtonct2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Oct 02, 2017 -

Heritage Ford responded

Freddy, Thank you for posting. It's great that our service department was so efficient and made sure to get that recall covered. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 30, 2017

Brake Scraping Took care of removing rust from my rear brake drums that was causing a scraping noise. Saved me the cost of new drums! Nice job! Michael More

by mel2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2017 -

Heritage Ford responded

Michael, That's excellent! So glad Gary and the rest of our service team could help you out and save you some money. Thank you for writing a review. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 30, 2017

Awesome! Dylan made the experience so easy. He made sure all I needed was taken care of. I was so great full when they got me a better car for a better deal. L More

by Kpfulmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Krause
Oct 02, 2017 -

Heritage Ford responded

It's fantastic that you liked working with Dylan so much. Thank you for posting a review. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 30, 2017

Excellent dealer Excellent customer service every one was very friendly & willing to help, they showed me all my options & made sure I was completely satisfied with my More

by wildangel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Lyon
Oct 02, 2017 -

Heritage Ford responded

We appreciate you sharing your experience on Dealer Rater! It's wonderful that our sales team did such a great job of helping you find a vehicle that is right for you. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 29, 2017

Amazing!! I went to Heritage Ford looking to lease an SUV with 4wheel drive. I got that and much more. I sincerely appreciate that they did not try to force me More

by Payne Hiraldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Connors, Mike Hassett, Mike LeClerc, Preston Gage
Sep 29, 2017 -

Heritage Ford responded

Payne, Thank you for your kind words about Preston, Steve and Abby! It's wonderful that they were so helpful in getting you into a vehicle that meets your driving needs and your budget. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 29, 2017

Abby was very professional and timely I purchased a 2015 Explorer and everyone was wonderful . Abby was timely in getting me in and out of the finance office. Wonderful experience. Highly More

by FordLover2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2017 -

Heritage Ford responded

We appreciate your recommendation! Glad that Abby made the finance portion so easy. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 29, 2017

Excellent customer service, Katie went above and beyond I cannot say enough good things about Katie Lyon and her sales management team. My eye was caught by a used vehicle but after dragging my feet I lost More

by Jorsino17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Lyon
Sep 29, 2017 -

Heritage Ford responded

It's great to hear that you enjoyed working with Katie! Thank you for sharing your experience. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 28, 2017

Best dealership and service center around Amazing service, timely, efficient and thorough. Amazing manager, Mike LeClerc, super accommodative and reliable. Highly recommend sales and service d More

by fusionbaby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd, Mike LeClerc
Sep 28, 2017 -

Heritage Ford responded

That's wonderful to hear! It's fantastic that you have received top notch service from both sales and service. We appreciate the recommendation! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 27, 2017

Excellence in Customer Service I was pleasantly surprised to have found the Certified Used Ford on my first visit. Katie took the time to check inventory and with Chad and Abby's he More

by ElizabethVT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Connors, Chad Tobin, Katie Lyon
Sep 27, 2017 -

Heritage Ford responded

Elizabeth, I'm glad you enjoyed working with Katie and the rest of the team. It's nice to hear that the finance department made sure you are comfortable with your payments. Thank you for posting! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 23, 2017

Excellent First Time Car Buying Katie was super helpful throughout the whole car buying process! I went in kind of apprehensive and concerned that this was going to be a super stress More

by Sawyer William Loftus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Katie Lyon
Sep 25, 2017 -

Heritage Ford responded

Sawyer, It's excellent that Katie and Chad provided such a great purchasing experience. We appreciate you taking the time to share your thoughts. Enjoy your Fiesta! Nora Krom Customer Relations Specialist Heritage Automotive Group

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