Heritage Ford

Leasing new ford fusion I am a first time buyer/leaser and Bill made this process very simple and easy for me. He and his team were very helpful and understanding in regards I am a first time buyer/leaser and Bill made this process very simple and easy for me. He and his team were very helpful and understanding in regards to helping me stay within my budget but also leave the store happy! More

Understands the customer Bill LaBonte understood me as a customer and purpose of my vehicle purchase in that I travel 30,000 miles/year. He wasn’t trying to oversell the produ Bill LaBonte understood me as a customer and purpose of my vehicle purchase in that I travel 30,000 miles/year. He wasn’t trying to oversell the product and recommended vehicles in my price range so I didn’t leave the dealership feeling concerned about purchasing over budget with buyers remorse. I’ve left large dealerships before feeling overwhelmed with selection and sticker shock. Ford Heritage had a decent selection of preowned low mileage vehicles to choose from. Really nice and interesting family-oriented salesman. More

Great Customer Service When I went into my appointment I was upset about the last appointment. Seth Tracy met with me and after venting my frustrations about my last visit, When I went into my appointment I was upset about the last appointment. Seth Tracy met with me and after venting my frustrations about my last visit, and the continual breakdown of communication he was more than understanding about my frustrations. He was able to quickly get my truck in, fix the replacement parts and provided GREAT customer service. Mike LeClerk also was a big help. He was able to follow up with me about my concerns and followed up with me after my appointment to ensure that things went smoothly. Thank you Seth Tracy and Mike LeClerk for everything on this visit. You have renewed my faith in Heritage Service. Thanks you once again More

Friendly, thorough service Ryan was able have my oil changed but also looked into other items that at 20,000 miles service needs may be to get taken care of while I was getting Ryan was able have my oil changed but also looked into other items that at 20,000 miles service needs may be to get taken care of while I was getting service at Ford, repairs were done on a factory recall for my F150 door latches which I was aware of but was waiting for another notice from Ford in the mail that parts were available, He even had a state inspection done that I wasn't even aware that is was getting close to timeline. Great friendly service that's why I've been a customer for over 20 years and have purchased my last 5 vehicles from Heritage, always satisfied!!!! Thanks More

Great Customer Service Shawn made sure my Edge was completely repaired after going in for a noise in the wheels. Thoroughly explained all that was found and made recommenda Shawn made sure my Edge was completely repaired after going in for a noise in the wheels. Thoroughly explained all that was found and made recommendations for the correct actions. More

Outstanding Bill went above and beyond, I really appreciated his professionalism. Next time I am on the market for a vehicle, I will get ahold of him. Bill went above and beyond, I really appreciated his professionalism. Next time I am on the market for a vehicle, I will get ahold of him. More

First time leasing made easy Kevin at Heritage made this slightly nerve wracking experience a pleasure. I was unsure about leasing but Kevin and Chad explained everything thoroug Kevin at Heritage made this slightly nerve wracking experience a pleasure. I was unsure about leasing but Kevin and Chad explained everything thoroughly and in easy to understand terms. After almost 9 years without a car payment, this was a big step for me. I was under a time crunch and the entire team worked very hard to make sure I was driving away in my new Escape in time to make my next appointment. It was so nice to have everything go smoothly and pleasantly. If you're in the market for a new car or lease, I definitely recommend this team! Barb ~Essex, VT More

Great service well done Well taken care of Gary was my service provider he is one of the reasons I am still with Ford. He is very honest and takes care of detail. Gary Well taken care of Gary was my service provider he is one of the reasons I am still with Ford. He is very honest and takes care of detail. Gary More

Great experience and very easy to deal with A Great dealership to deal with, they were able to come to me with paperwork to fit my schedule and made the whole process easy. A Great dealership to deal with, they were able to come to me with paperwork to fit my schedule and made the whole process easy. More

Best car buying experience ever! I just purchased a new Ford Explorer at Heritage Ford and it was one of the best experiences I have had in all my years of buying vehicles. From my i I just purchased a new Ford Explorer at Heritage Ford and it was one of the best experiences I have had in all my years of buying vehicles. From my initial contact through Celeste Brasseur to working with Kyle Owen it was a pleasure doing business with this dealership. It was always a "Can Do" attitude to get me the vehicle that I wanted. More