Heritage Ford
South Burlington, VT
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Great experience! Bill was professional but still very friendly. One of my more pleasant vehicle purchases. I will definitely stay with Heritage for my next lease. Bill was professional but still very friendly. One of my more pleasant vehicle purchases. I will definitely stay with Heritage for my next lease. Thanks again Bill. More
Great Service Dave Sturgeon and the team at Heritage are remarkable. The level of service and professionalism I received from start to finish was above and beyond Dave Sturgeon and the team at Heritage are remarkable. The level of service and professionalism I received from start to finish was above and beyond my expectations. If you are in the market for a new vehicle, go see Dave at Heritage Ford! More
Friendly and Efficient The total experience - from the initial appointment phone call to checking out after service has been completed - is pleasant! Employees are courteou The total experience - from the initial appointment phone call to checking out after service has been completed - is pleasant! Employees are courteous and knowledgeable and always willing to answer my questions. Repairs and service are accomplished on time as promised. Customer lounge is comfy, too! Thanks! More
Great Value I saw this car on the Heritage website and was bringing my Rav4 in for a checkup. Went over to look at this Fusion for my children and it wasnt there, I saw this car on the Heritage website and was bringing my Rav4 in for a checkup. Went over to look at this Fusion for my children and it wasnt there, David our salesperson pulled in with it as we stood there and we were waiting at the door when he opened it. He was very helpful and showed us the car and let us take it on a test drive to where my children worked so they could see it. We came back and did the paper work and while we did that he got it detailed so it was beautiful and ready to go when we got back. The sales manager gave us a maintenance plan for 24 months because my husband is a veteran and it was Veteran's day. A few days later we got a Thank you card in the mail from David with a complimentary check up, state inspection and touch up paint. They were very good to deal with we felt comfortable with the process and know we made the right choice. More
Bill and team were outstanding Bill was a pleasure to deal with on my lease renewal. He listed to exactly what we wanted in our next car and delivered. Everything was in place and Bill was a pleasure to deal with on my lease renewal. He listed to exactly what we wanted in our next car and delivered. Everything was in place and on time the day of my vehicle exchange and the process was a smooth as could be. Thanks to Adam and Bill as well as their entire team. Now time to go and put some miles on my new Explorer! More
Routine Service I've written favorable reviews regarding my experiences with Heritage Ford before. Truth is, they're really that good. I didn't know them before, didn I've written favorable reviews regarding my experiences with Heritage Ford before. Truth is, they're really that good. I didn't know them before, didn't know anyone who worked there. After two new vehicle purchases over a two year span, I wouldn't go anywhere else. Thanks to Katie Smith in service. More
Way to go, Heritage Ford of South Burlington, VT! Heritage Ford is the best among five dealerships I visited over a two month period comprising five different auto brands within ten miles of my reside Heritage Ford is the best among five dealerships I visited over a two month period comprising five different auto brands within ten miles of my residence. Heritage Ford showed sales departments and service departments with superior product knowledge and experience to the other four I visited. Willingness to work with me to select a car to fit my search parameters was the reason I took a lease through Heritage Ford. The car I picked was not in their inventory at my visit on a Wednesday but was delivered on Friday, two days later. Thank you, Heritage Ford and, and Bill LaBonte, salesman, for making a tough decision easy, patiently explaining all sale and lease options available to me, car models and optional choices and financing. Thank you, Bill! More
Outstanding Charlie Moriarty is just plane and simpley outstanding. We have purchased numerous fords over the years and Charlie has always gone to bat for us. H Charlie Moriarty is just plane and simpley outstanding. We have purchased numerous fords over the years and Charlie has always gone to bat for us. He works hard until the deal is done and we are satisfied. We feel we have a friend not just a salesman. Chris & Cindy Thrane South Burlington More
Unprofessional, Rude Management in Service Dept Our first call was taken by a young girl I believe Katie. She was unable to answer our questions so we requested management. My husband and I both s Our first call was taken by a young girl I believe Katie. She was unable to answer our questions so we requested management. My husband and I both spoke with the Manager in the Service Dept. Shaun was unable to converse in an intelligent, appropriate fashion answering our concerns and questions. We felt we had good question and concerns and should have been able to have him LISTEN and respond in a professional, timely manner. He requested the vin# of our car and said he would get right back to us. Four calls, messages later and no return call. Once we did reach him Shawn was rude and clearly had zero respect for us as customers. It was a very disturbing experience and we will NEVER use Heritage again. This IS NOT the kind of person we want working with customers! More
Giving space and time My husband has trouble making up his mind they helped with that by not pushing, just space and time, with all the right information. Everyone was hap My husband has trouble making up his mind they helped with that by not pushing, just space and time, with all the right information. Everyone was happy and friendly! More