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Heritage Ford
South Burlington, VT
1,811 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,811 reviews
November 14, 2017
Unprofessional, Rude Management in Service Dept Our first call was taken by a young girl I believe Katie. She was unable to answer our questions so we requested management. My husband and I both s Our first call was taken by a young girl I believe Katie. She was unable to answer our questions so we requested management. My husband and I both spoke with the Manager in the Service Dept. Shaun was unable to converse in an intelligent, appropriate fashion answering our concerns and questions. We felt we had good question and concerns and should have been able to have him LISTEN and respond in a professional, timely manner. He requested the vin# of our car and said he would get right back to us. Four calls, messages later and no return call. Once we did reach him Shawn was rude and clearly had zero respect for us as customers. It was a very disturbing experience and we will NEVER use Heritage again. This IS NOT the kind of person we want working with customers! More
by Kindnessmatters
Employees Worked With
Shawn Clifford, Ryan Morriseau, Katie Smith
November 14, 2017
Giving space and time My husband has trouble making up his mind they helped with that by not pushing, just space and time, with all the right information. Everyone was hap My husband has trouble making up his mind they helped with that by not pushing, just space and time, with all the right information. Everyone was happy and friendly! More
by Laura and Scott
Employees Worked With
Chad Tobin, Dylan Krause
November 13, 2017
great service Shawn took great care of my sons car. I am out of state and when I called Shawn he helped greatly. I cant thank him enough. Shawn took great care of my sons car. I am out of state and when I called Shawn he helped greatly. I cant thank him enough. More
by Don Heck
Employees Worked With
Shawn Clifford
November 11, 2017
fast and easy brought in my ford diesel truck,greeted at the door and pulled my truck in.met gary graham and he listen to what my truck needed,kept me informed of p brought in my ford diesel truck,greeted at the door and pulled my truck in.met gary graham and he listen to what my truck needed,kept me informed of progress fixing my truck and made sure i was totaly comfortable and informed.good visit. More
by mike clark
Employees Worked With
November 10, 2017
Prompt service, excellent help when needed We called Charlie and told him that we were breaking down and he said to come in asap and the service people fixed the car at a 100% rating, thanks Ge We called Charlie and told him that we were breaking down and he said to come in asap and the service people fixed the car at a 100% rating, thanks Gents for your help. Cordially, Mary and Kenneth Alexander More
by Mary and Kenneth (Joe)
November 04, 2017
friendly and smooth we worked with Bill Labonte,very friendly and we had a handicap man with us and Bill was great with him as well.Abigal Prescott also made the financin we worked with Bill Labonte,very friendly and we had a handicap man with us and Bill was great with him as well.Abigal Prescott also made the financing easy and was also great with our friend. we will buy there again for sure. More
by mike clark
November 01, 2017
Kevin is a Great salesman When I have issues, I should always let him know as he jumps all over it to make it right. He likes to see his customers return! When I have issues, I should always let him know as he jumps all over it to make it right. He likes to see his customers return! More
by CH
Employees Worked With
Kevin Dowd
October 31, 2017
Excellent experience I worked with Katie Lyon to purchase my new truck and she with the H team got me what I needed plus and I was out within 2 hours from the start with a I worked with Katie Lyon to purchase my new truck and she with the H team got me what I needed plus and I was out within 2 hours from the start with a new truck! Great job Katie More
by Newtruck
Employees Worked With
Katie Lyon
October 30, 2017
Helpful Katie Lyon was friendly, knowledgeable and incredibly down to earth. She worked with me from start to the end I was very happy when I left thank yo Katie Lyon was friendly, knowledgeable and incredibly down to earth. She worked with me from start to the end I was very happy when I left thank you. More
by Mohaa88
Employees Worked With
Katie Lyon
October 30, 2017
Helpful service As always, Katie greeted me by name in a happy & friendly manner. She kept me informed as the service progressed and even tried to locate a laptop pow As always, Katie greeted me by name in a happy & friendly manner. She kept me informed as the service progressed and even tried to locate a laptop power cord for me when my battery died. More
by mkoenig13
Employees Worked With
Katie Smith
