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Heritage Ford

South Burlington, VT

4.9
1,904 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,904 reviews

March 26, 2018

Very Happy Bill was considerate and thoughtful - never pushy. It was quite a while between when we started looking and when we made a purchase, but Bill was extr More

by Nancy Ellen Kenyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Tobin
Mar 26, 2018 -

Heritage Ford responded

Nancy Ellen, Thank you for your kind recommendation of Bill! It's fantastic to learn that he was so nice to work with. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 25, 2018

New F-150 purchase with a boisterous 3 yr old in tow. Our salesman Dillon was great throughout the entire purchase. We did multiple full family test drives with a car seat install each time and he was ve More

by Dual car seat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dillon Machavern
Mar 26, 2018 -

Heritage Ford responded

It's wonderful to learn that Dillon so was accommodating and great to work with. We appreciate you taking the time to share your experience. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 22, 2018

Excellent service From making the appointment to texting me when my truck was done, the service was great and the vehicle was done ahead of schedule which was even bett More

by The Happy Haflinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morriseau
Mar 23, 2018 -

Heritage Ford responded

That's so nice to hear! We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 21, 2018

Outstanding!!! If it wasn't for your quick thinking and great listening I wouldn't have gotten my dream truck. Never thought it would happen so i greatly appreciate More

by Dgarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hassett, Dave Sturgeon
Mar 21, 2018 -

Heritage Ford responded

It's fantastic that our team was able to get you into the truck you wanted! We appreciate you taking the time to share your experience. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 21, 2018

Ford Escape 2010 & 2013 Ford Escape 2013 & 2010 We would like to thank you for choosing Heritage Ford for your recent vehicle needs. Here at Heritage Ford, we are consta More

by PaulC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
March 21, 2018

Very helpful and accommodating I needed a new turn signal and was planning on leaving for trip in a few days. Service was very helpful in getting me in quickly. When I got there More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Mar 23, 2018 -

Heritage Ford responded

Thank you for sharing your experience. It's wonderful to hear that our service team made sure to get everything completed for you before your trip. We appreciate your business! Nora Krom Customer Relations Specialsit Heritage Automotive Group

March 21, 2018

Inspection and routine service Seth met me at my car door and was professional and personable. It took only a few moments to check in and shortly after a cup of coffee in the custom More

by Stephen M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Krause, Seth Tracy
Mar 23, 2018 -

Heritage Ford responded

Stephen, Thank you for kind review! It's wonderful to learn that you've enjoyed working with both Seth and Dylan. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 20, 2018

Excellent customer service. Shawn helped me with my battery issues that have been going on for 6 months or so. I got a new battery and quick. They fit me into their day and got m More

by Mary Jane McMahon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Mar 21, 2018 -

Heritage Ford responded

Mary Jane, That's wonderful to hear! I'm glad Shawn resolved your vehicle's issue so quickly. We appreciate you posting. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 19, 2018

Routine maintenance and inspection. Work completed very close to estimated time, also very comfortable waiting area. Was able to drop off car quickly and when finished, able to check ou More

by Becky2vt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Mar 21, 2018 -

Heritage Ford responded

Becky, Glad to learn your visit to our service department went so smoothly. We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 19, 2018

Happy F150 owner Although I was hesitant to deal with Heritage Ford, I thought that I would forgive past negative experiences and give you guys a shot. I was looking t More

by dick88ups
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Adam Rich, Turner Ede
Mar 21, 2018 -

Heritage Ford responded

Thank you for sharing your experience. It's fantastic that Turner and Adam were so accommodating. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

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