Back

Heritage Ford

South Burlington, VT

4.9
1,811 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
Contact Dealership

1600 Shelburne Rd.

South Burlington, VT

05403

Directions

By Type

Showing 1,811 reviews

January 16, 2018

Ford Fan Preston and his team took great care of me and worked with me to stay in a Ford. They reached out regularly and checked in with my status. Preston rem More

by Shanagans424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Mike Hassett, Preston Gage
Jan 19, 2018 -

Heritage Ford responded

Thank you for your kind words about Preston and the rest of the team. I'm sorry that the additional warranty options were not discussed ahead of time. This is valuable feedback. Enjoy your new Escape! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 15, 2018

Smooth and easy Everything went as smoothly and easily as you could expect from doing business at a dealership. Pretty much got the best price right off the bat, and More

by clois75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd
Jan 15, 2018 -

Heritage Ford responded

That's great to hear! We appreciate you sharing your experience on Dealer Rater. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 15, 2018

Leasing a 2018 Ford F150 The Heritage Ford team provides an incredible customer experience from start to finish. Kevin made sure he understood what I was looking for before pr More

by jordanVT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hassett, Kevin Dowd
Jan 16, 2018 -

Heritage Ford responded

Jordan, Thank you for posting! It's very nice to learn that Kevin and the rest of the team provided such a stellar purchasing experience. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 14, 2018

Excellent Quality work done in a timely manner. Always friendly and competent people in every department. The drive through lane on a rainy day was wonderful. More

by Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2018 -

Heritage Ford responded

Lynn, Thank you for your kind words about our service department. It's very to nice to learn that you have received excellent service from our team. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 13, 2018

Great experience! Dylan was great to work with. I never felt pressured or deceived. Dylan was knowledgeable of the F250 I purchased and made sure it would suit my nee More

by Steve C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Krause
Jan 15, 2018 -

Heritage Ford responded

Steve, Thank you for your kind words about Dylan! We appreciate you taking the time to share your experience. Enjoy your new F250! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 13, 2018

Excellent customer service. The service was excellent and really took consideration for my needs while I,went to,get movies. Nice to know I can count on Heritage. More

by Mary Jane McMahon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jan 15, 2018 -

Heritage Ford responded

Mary Jane, Thank you for writing a review! It's very nice to learn that you received top notch service from our team. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

January 10, 2018

Quick and excellent service I showed up about 20 minutes late for my appointment and they still got me checked in quickly. In addition the inspection was done for free. More

by Postofficebuddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jan 11, 2018 -

Heritage Ford responded

That's excellent! I'm glad the service department was able to accommodate you. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 08, 2018

quick and painless! Great job, did all I asked and more! On time and very friendly....clean service area and nice and warm on a -20 day! Thank you Heritage.... More

by Merrill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LeClerc, Shawn Clifford, Ryan Morriseau, Katie Smith
Jan 09, 2018 -

Heritage Ford responded

Merrill, I'm glad to learn you had an excellent experience at our service department. Thank you for posting your review on Dealer Rater! We appreciate your kind words. Nora Krom Customer Relations Specialist Heritage Automotive Group

January 07, 2018

Used car purchase experience I went in seeking a used vehicle with a limited budget. I was able to find the vehicle to fit my needs and was treated with the utmost professionalis More

by Bobbie D Hunt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2018 -

Heritage Ford responded

Bobbie, It's great to learn that you liked working with Bill! We appreciate you taking the time to share your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 05, 2018

Satisfactory Just a good experience. Staff was responsive polite and attentive. Even had the opportunity to speak with the technician that made the repair to the v More

by Scott918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Jan 09, 2018 -

Heritage Ford responded

Scott, Thank you for posting. Glad to learn everything went smoothly and that you were able to speak with a technician. We appreciate your business! Nora Krom Customer Relations Specialsit Heritage Automotive Group

...
131
...