Heritage Ford

Fixed the issue Ford was able to fix the issues with my truck. I appreciate Seth the service writer, and what he was able to help me with and understand the frustrat Ford was able to fix the issues with my truck. I appreciate Seth the service writer, and what he was able to help me with and understand the frustrations I had. he wasn't the service writer that I worked with before, but his service was great. He understood my concerns and was very helpful. Thank you for resolving these issues seth. More

Brake problem The service was completed in a timely fashion and the tech thoroughly explained what was done and assured me that no damaged had been done to the roto The service was completed in a timely fashion and the tech thoroughly explained what was done and assured me that no damaged had been done to the rotors. More

Great Deals, Even Better Customer Service From beginning to end, I received exceptional customer service. My leasing process was both efficient and pleasant. I've experienced pushy car dealers From beginning to end, I received exceptional customer service. My leasing process was both efficient and pleasant. I've experienced pushy car dealerships before and was nervous when starting out my business with Heritage Ford. I must say my nerves were settled almost immediately. Beyond the customer service, the financial deal I made on my new truck was insane! I have to give credit to Heritage Ford, they gave me a tremendous deal on a new truck, provided me with outstanding customer service throughout the entire process, helped me understand all the aspects of my lease (since I am a first time leaser), have a very well kept facility, and also provide great work and customer service in their shop. More

New Lease on Escape I turned in the lease on my Ford Escape to get a new Escape. My new car was also a lease. Kevin was great to work with. Got me in the Escape I wanted I turned in the lease on my Ford Escape to get a new Escape. My new car was also a lease. Kevin was great to work with. Got me in the Escape I wanted and stay in my budget. Kevin went out of his way to get my winter tires and car starter installed so I didn’t have to worry about getting these things done while trying to work. Would definitely recommend Heritage Ford. I’ve always been treated well here. Abigail makes signing all the paperwork effortless. Have work with her through many of my car purchases. Celeste kept me informed about the program to turn in my lease early. More

Leasing new ford fusion I am a first time buyer/leaser and Bill made this process very simple and easy for me. He and his team were very helpful and understanding in regards I am a first time buyer/leaser and Bill made this process very simple and easy for me. He and his team were very helpful and understanding in regards to helping me stay within my budget but also leave the store happy! More

Understands the customer Bill LaBonte understood me as a customer and purpose of my vehicle purchase in that I travel 30,000 miles/year. He wasn’t trying to oversell the produ Bill LaBonte understood me as a customer and purpose of my vehicle purchase in that I travel 30,000 miles/year. He wasn’t trying to oversell the product and recommended vehicles in my price range so I didn’t leave the dealership feeling concerned about purchasing over budget with buyers remorse. I’ve left large dealerships before feeling overwhelmed with selection and sticker shock. Ford Heritage had a decent selection of preowned low mileage vehicles to choose from. Really nice and interesting family-oriented salesman. More

Great Customer Service When I went into my appointment I was upset about the last appointment. Seth Tracy met with me and after venting my frustrations about my last visit, When I went into my appointment I was upset about the last appointment. Seth Tracy met with me and after venting my frustrations about my last visit, and the continual breakdown of communication he was more than understanding about my frustrations. He was able to quickly get my truck in, fix the replacement parts and provided GREAT customer service. Mike LeClerk also was a big help. He was able to follow up with me about my concerns and followed up with me after my appointment to ensure that things went smoothly. Thank you Seth Tracy and Mike LeClerk for everything on this visit. You have renewed my faith in Heritage Service. Thanks you once again More

Friendly, thorough service Ryan was able have my oil changed but also looked into other items that at 20,000 miles service needs may be to get taken care of while I was getting Ryan was able have my oil changed but also looked into other items that at 20,000 miles service needs may be to get taken care of while I was getting service at Ford, repairs were done on a factory recall for my F150 door latches which I was aware of but was waiting for another notice from Ford in the mail that parts were available, He even had a state inspection done that I wasn't even aware that is was getting close to timeline. Great friendly service that's why I've been a customer for over 20 years and have purchased my last 5 vehicles from Heritage, always satisfied!!!! Thanks More

Great Customer Service Shawn made sure my Edge was completely repaired after going in for a noise in the wheels. Thoroughly explained all that was found and made recommenda Shawn made sure my Edge was completely repaired after going in for a noise in the wheels. Thoroughly explained all that was found and made recommendations for the correct actions. More

Outstanding Bill went above and beyond, I really appreciated his professionalism. Next time I am on the market for a vehicle, I will get ahold of him. Bill went above and beyond, I really appreciated his professionalism. Next time I am on the market for a vehicle, I will get ahold of him. More