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Heritage Ford

South Burlington, VT

4.9
1,903 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,903 reviews

July 01, 2018

Yearly Vermont stat inspection Dropped off vehicle in am and asked to pick up at a certain time. Vehicle was ready ahead of schedule and informed when ready Dealership eXceeded my More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Jul 03, 2018 -

Heritage Ford responded

Paul, That's great to hear! Glad your appointment went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 27, 2018

Used F150 I was searching for a F150 with a few specific features in a very specific price. Celeste contacted me regularly throughout the entire search period, More

by Heritage Group
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Rich, Turner Ede
Jun 27, 2018 -

Heritage Ford responded

Jeremy, Thank you for your kind words about our sales team! It's very nice to learn that they provided such a top notch purchasing experience. Enjoy your truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 26, 2018

The right way to purchase a vehicle! It was a no hassle sale! Exactly what the customer wants when they want it. Turner was a great salesperson - straight forward and no games played! More

by FordLover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Turner Ede
Jun 27, 2018 -

Heritage Ford responded

That is fantastic! Thank you for posting. It's wonderful that Turner and the rest of the sales team ensured that you had a positive experience with us. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 26, 2018

Great Service Rep Great service rep when brought car in after servicing. Helpful, polite and when came to tell me car was ready it was brought right to me outside of wa More

by kmlbvt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Jun 27, 2018 -

Heritage Ford responded

It's fantastic that you enjoyed working with Seth! We appreciate you taking the time to share your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 24, 2018

Truck serviced Took me in early did an excellent job,people were very friendly lounge was comfortable would definitely recommend to friends and other people looking More

by laduc, michael456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Jun 27, 2018 -

Heritage Ford responded

Michael, Thank you for your recommendation! Glad your visit went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 21, 2018

Excellent customer service Ecellent customer service - Very helpful,friendly, and efficient. 5 stars speak for my thoughts and experience - I really do not feel there is much el More

by mah6078
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jun 21, 2018 -

Heritage Ford responded

Thank you for posting! We appreciate the excellent rating. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 18, 2018

Excellent Customer Service! My husband and I came into Heritage Ford undecided on exactly what vehicle and whether certified used or new would be right for us. Dillion showed us More

by aingram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dillon Machavern
Jun 18, 2018 -

Heritage Ford responded

Thank you for your kind words about Dillon! It's wonderful that you enjoyed working with him. We appreciate your recommendation! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 17, 2018

All was what someone should expect at a good dealership The dealership is a very busy, I felt everyone does their best to keep with the pace. You could tell everyone cares about the customer, I wasn't just More

by Nash
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam sales manager. & Delton who delivered the vehicle, Chad Tobin, Kyle Owen, Gary Graham
Jun 18, 2018 -

Heritage Ford responded

Nash, Thank you for posting. It's great to that you had a positive experience working with us. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 13, 2018

Recall Always get great professional service. When looking to trade in will come to Heritage, for sure. Just came in for airbag recall but find service a g More

by Ken1/5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Jun 18, 2018 -

Heritage Ford responded

Ken, That's great to hear! We appreciate your business. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 11, 2018

Excellent and thorough service I brought my car in for an oil change and 20,000 mile checkup and the service staff were very courteous and thorough and had my car ready at the agree More

by JenN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham, Ryan Morriseau
Jun 13, 2018 -

Heritage Ford responded

Jen, We appreciate you taking the time to post! It's great that your visit went so well. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

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