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Heritage Ford

South Burlington, VT

4.9
1,829 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,829 reviews

April 12, 2018

6 month check and inspection Drop area is clean and orderly. Seth Tracy waited on me. He gave clear explanations both at drop off and pick up. The well organized shuttle servic More

by Catharine Parker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Apr 17, 2018 -

Heritage Ford responded

Catharine, We appreciate you taking the time to post this very nice review! It's wonderful to learn that Seth was so helpful and that you were able to take advantage of our shuttle service. Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 06, 2018

Vermont State Inspection The appointment was timely and the service provided excellent and again timely. I liked the added benefit of free inspections on my vehicle. Efficie More

by bjr49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2018 -

Heritage Ford responded

Glad to learn you received top notch service from our service team! We appreciate you taking the time to post. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 04, 2018

Perfect truck buying experience Kevin found exactly what I wanted, didn't try to sell me anything I didn't want, was very responsive and communicative, and was a real pleasure to wor More

by Julie Martin
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd
Apr 06, 2018 -

Heritage Ford responded

Julie, Thank you for your kind words about Kevin! It's wonderful that you enjoyed working with him. We appreciate your recommendation. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 30, 2018

oil change/tire change I made an appt for an oil change but then remembered that I needed my tires switched over as well. They were able to take care of that too without an More

by Ashlie Graham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Apr 02, 2018 -

Heritage Ford responded

Ashlie, Thank you for sharing your experience! It's very nice to learn that the service department was so accommodating. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 28, 2018

Two for Two This is my 2nd time leasing a car at Heritage. Charlie Moriarty was my salesman both times. He's up-front, honest, and genuine. He goes out of his way More

by Tanya
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Clifford
Apr 02, 2018 -

Heritage Ford responded

Tanya, Thank you for posting! It's wonderful to learn that you've received great service from both Charlie and Shawn. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 26, 2018

Very Happy Bill was considerate and thoughtful - never pushy. It was quite a while between when we started looking and when we made a purchase, but Bill was extr More

by Nancy Ellen Kenyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Tobin
Mar 26, 2018 -

Heritage Ford responded

Nancy Ellen, Thank you for your kind recommendation of Bill! It's fantastic to learn that he was so nice to work with. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 25, 2018

New F-150 purchase with a boisterous 3 yr old in tow. Our salesman Dillon was great throughout the entire purchase. We did multiple full family test drives with a car seat install each time and he was ve More

by Dual car seat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dillon Machavern
Mar 26, 2018 -

Heritage Ford responded

It's wonderful to learn that Dillon so was accommodating and great to work with. We appreciate you taking the time to share your experience. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 22, 2018

Excellent service From making the appointment to texting me when my truck was done, the service was great and the vehicle was done ahead of schedule which was even bett More

by The Happy Haflinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morriseau
Mar 23, 2018 -

Heritage Ford responded

That's so nice to hear! We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 21, 2018

Ford Escape 2010 & 2013 Ford Escape 2013 & 2010 We would like to thank you for choosing Heritage Ford for your recent vehicle needs. Here at Heritage Ford, we are consta More

by PaulC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2018

Very helpful and accommodating I needed a new turn signal and was planning on leaving for trip in a few days. Service was very helpful in getting me in quickly. When I got there More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Mar 23, 2018 -

Heritage Ford responded

Thank you for sharing your experience. It's wonderful to hear that our service team made sure to get everything completed for you before your trip. We appreciate your business! Nora Krom Customer Relations Specialsit Heritage Automotive Group

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