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Heritage Ford

South Burlington, VT

4.9
1,829 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,829 reviews

April 21, 2018

Always a pleasure to do business with. Very friendly customer sercice. A wonderful waiting area. Prompt with the amount of time it took having an appointment. Have never had a bad experienc More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Apr 25, 2018 -

Heritage Ford responded

Lisa, That's great to hear! We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 21, 2018

Personable and easy to work with I was interested in a used vehicle online, and Rich from their office reached out, made it easy for me to get a trade in value and then helped me work More

by Jay Barton
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Tobin
Apr 25, 2018 -

Heritage Ford responded

Jay, Thank you for very nice review. It's wonderful to learn that Rich, Bill and the rest of the team provided such a positive experience. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 20, 2018

excellent service I have a couple of intermittent problems with my vehicle, which of course don't show up when I have the vehicle for another service. The staff are alw More

by White, Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike LeClerc
Apr 25, 2018 -

Heritage Ford responded

Elizabeth, Thank you for posting. Those intermittent problems sound frustrating. It's fantastic that our service team are making every effort to resolve these issues. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 19, 2018

Excellent visit for routine maintenance. I opted to wait for my vehicle instead of taking the shuttle. The work was completed in a timely manner. Free state inspection is a nice bonus. More

by Michael Moody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2018 -

Heritage Ford responded

Michael, Thank you for taking the time to post. Glad you had a positive experience with our service department. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 19, 2018

Gary's the Best! We had several things done to our C-Max, including having Autoshine detail our car after our oil change and state inspection, and Gary took care of it More

by BillandCathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Brooks
Apr 20, 2018 -

Heritage Ford responded

Bill & Cathy, It's wonderful to learn that you received top notch service from Gary, Jessica and the rest of our team! We appreciate you taking the time to share your experience. Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 18, 2018

Recall om my truck Job was completed in the estimated time. Waiting room was clean and hot beverages were available, along with wi-fi. Very pleased with Heritage Ford. More

by dick88ups
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2018 -

Heritage Ford responded

Great to hear it! Thank you for posting. I'm glad your visit went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 17, 2018

one of the best truck buying experience ive had drove in kyle owen came out to the truck I was looking at was very friendly and knew all about the f-550.went in came to a agreement on price with out More

by DON 77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Tobin, Kyle Owen
Apr 17, 2018 -

Heritage Ford responded

Don, We're glad to learn that you liked working with Kevin. Thank you for choosing Heritage Ford. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 14, 2018

Satisfied customer!! I found the dealership very helpful very personable, I would certainly recommend them. It was a pleasure working with Kevin Chad and the sales manage More

by Desilets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Kevin Dowd
Apr 17, 2018 -

Heritage Ford responded

Thank you for your kind recommendation of Kevin and the rest of the team! We appreciate your business. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 12, 2018

Concise, orderly, simple Had a recall issue. Wife called set up appointment, I went in, pleasant guy at desk, I was on my way again in 20 minutes or so. More

by David J Hainfeld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Apr 12, 2018 -

Heritage Ford responded

David, Great to hear it! That's the way it should be. We appreciate you taking the time to share your experience on Dealer Rater. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 12, 2018

Oil change and inspection. We were brought right in when we arrived. The service was very quick and just what we asked for. We will bring our other vehicle in for service. More

by Linda49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Owen
Apr 12, 2018 -

Heritage Ford responded

Thank you for posting, Linda. I'm glad to learn your visit went smoothly. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

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