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Heritage Ford

South Burlington, VT

4.9
1,829 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,829 reviews

June 24, 2018

Truck serviced Took me in early did an excellent job,people were very friendly lounge was comfortable would definitely recommend to friends and other people looking More

by laduc, michael456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 27, 2018 -

Heritage Ford responded

Michael, Thank you for your recommendation! Glad your visit went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 21, 2018

Excellent customer service Ecellent customer service - Very helpful,friendly, and efficient. 5 stars speak for my thoughts and experience - I really do not feel there is much el More

by mah6078
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jun 21, 2018 -

Heritage Ford responded

Thank you for posting! We appreciate the excellent rating. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 18, 2018

Excellent Customer Service! My husband and I came into Heritage Ford undecided on exactly what vehicle and whether certified used or new would be right for us. Dillion showed us More

by aingram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dillon Machavern
Jun 18, 2018 -

Heritage Ford responded

Thank you for your kind words about Dillon! It's wonderful that you enjoyed working with him. We appreciate your recommendation! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 17, 2018

All was what someone should expect at a good dealership The dealership is a very busy, I felt everyone does their best to keep with the pace. You could tell everyone cares about the customer, I wasn't just More

by Nash
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam sales manager. & Delton who delivered the vehicle, Chad Tobin, Kyle Owen
Jun 18, 2018 -

Heritage Ford responded

Nash, Thank you for posting. It's great to that you had a positive experience working with us. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 13, 2018

Recall Always get great professional service. When looking to trade in will come to Heritage, for sure. Just came in for airbag recall but find service a g More

by Ken1/5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

Heritage Ford responded

Ken, That's great to hear! We appreciate your business. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 11, 2018

Excellent and thorough service I brought my car in for an oil change and 20,000 mile checkup and the service staff were very courteous and thorough and had my car ready at the agree More

by JenN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Morriseau
Jun 13, 2018 -

Heritage Ford responded

Jen, We appreciate you taking the time to post! It's great that your visit went so well. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 09, 2018

Worth the drive. I was very happy with the service and knowledge of the service provider. And was surprised how fast the service was performed. Thanks to the team fo More

by Mike1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Jun 13, 2018 -

Heritage Ford responded

Mike, We appreciate your kind review! I'm glad your visit went so smoothly. Thank you for your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 09, 2018

Responsive Finally seem to hAve dealt with brakes after multiple visits with the same complaints. A few of the service people that I dealt with were lovely. One More

by Unci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Leclerc
Jun 13, 2018 -

Heritage Ford responded

Thank you for posting. I'm glad to learn your most recent visit was a positive one. I'm sorry that the same cannot be said of that previous visit. If you would like to share the details please feel free to email me directly at the address below. We welcome positive and negative feedback alike. Both can help us make improvements. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

June 07, 2018

Great service I took my truck in for a regular oil change. the service was completed, and the staff were friendly and efficient. Great service once again. More

by truck123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jun 13, 2018 -

Heritage Ford responded

That's very nice to hear! We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 07, 2018

general maintenance Gary Graham has always been a tremendous help when I need service for my ford truck. He always listens to what I have to say and takes care of my req More

by Pikey123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2018 -

Heritage Ford responded

It's fantastic that you continue to receive such excellent service from Gary! Thank you for posting. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

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