Heritage Ford

Working with Turner Ede was a pleasure. Turner went above and beyond to make the sale happen thru some extenuating circumstances. Was pleased and very happy to show the truck to us and had Turner went above and beyond to make the sale happen thru some extenuating circumstances. Was pleased and very happy to show the truck to us and had to get us a different truck from the first one we were buying. Also,, was excited to show us the new one we were going to purchase. A great salesman, an not pushy or annoying! More

Best Service! Explorer was due for inspection and while it was there I figured do the oil change, tire rotation. All done in 1-1/2 hrs! Explorer was due for inspection and while it was there I figured do the oil change, tire rotation. All done in 1-1/2 hrs! More

Fast Curteous and Right on Time Had a large plastic pan falling off our Escape. Heritage got me right in - I duck tapped so I could drive it over. Rather than having to buy a new pan Had a large plastic pan falling off our Escape. Heritage got me right in - I duck tapped so I could drive it over. Rather than having to buy a new pan they were able to reattach it at a third the cost and it was all done in an hour just as promised. Excellent service. More

COMPETENT PROFESSIONAL SERVICE WITH FRIENDLY SERVICE ADVISOR My appt times are always accommodated; service managers are competent and friendly and provide needed service instructions and expedient and competent My appt times are always accommodated; service managers are competent and friendly and provide needed service instructions and expedient and competent service by tech.s More

Bill did a real good job with us It was a great surprise to find there a sales consultant that didn't pressure us to make the sale. Bill showed us exactly the car we were looking for It was a great surprise to find there a sales consultant that didn't pressure us to make the sale. Bill showed us exactly the car we were looking for and explained carefully, friendly and honestly the conditions of the sale. Although we did not buy the car that day, agreed without any requirement that we return the next day allowing us to think better. This is not usual in car dealers around here. Congratulations Bill. We will see you again in a future purchase. Antonio, Fernando and Katia. More

Friendly people at Heritage Ford I was in the market for my first car, thinking I wanted a lease. Ford was the first place I was looking around at. Dave came out and greeted us on the I was in the market for my first car, thinking I wanted a lease. Ford was the first place I was looking around at. Dave came out and greeted us on the lot, and from the moment we started talking, he was friendly and personable. He didn’t make me feel like he was trying to upsell me or push me into a more expensive car just to make a higher commission. He and Abby (in finance) worked with my lack of credit history or co-signer to lock down a deal to get me approved for a 3 yr lease on a brand new Ford Fusion. They were very friendly and made the experience enjoyable! Dave also gave me the contact info for an insurance agent he knows, who was able to get me a quote for $100 less than the other big name ins companies! Abby was great too and got me the best deal she could, given the touch circumstances I was giving her with my financial history. She was able to apply a few discounts and get my a good warranty and wear coverage package as well. The only thing that was a little bothersome, was that I had to go back in a few days later to sign a new agreement stating that I would drop part of my tire-care package. The national Ford Credit company denied my coverage package because it made my monthly payment higher than they’d want to risk approving me for, but it would have been cool to have been told by Abby the first time that there was a chance that Ford could change or deny things. Other than that one thing, a great experience!! More

Great service experience! My truck was taken in on time and the scheduled work was completed timely. All of the employees were friendly while I waited in the showroom area and My truck was taken in on time and the scheduled work was completed timely. All of the employees were friendly while I waited in the showroom area and it was great to catch up with Kevin Dowd the Business Manager. Thank you! More

Standard service, inspection and specific questions Very good work, which was done in a timely manner. Special thanks for checking out Sync and Apple compatibility. Also, thanks to the Shuttle and dri Very good work, which was done in a timely manner. Special thanks for checking out Sync and Apple compatibility. Also, thanks to the Shuttle and driver, which allowed me to get other tasks done while the truck was being serviced! More

William Orosz I found him to be very professional,courteous and easy to communicate with. Spent time to help decide which car I would like to consider and made the I found him to be very professional,courteous and easy to communicate with. Spent time to help decide which car I would like to consider and made the process seamless and friendly. He was also very personable which I enjoyed and felt like I had just made a new friend. Thanks!! Chad Tobin was also very professional and did an excellent job going through the financial aspects. More

Great service Great customer service by all staff. I trust their honesty. Always bring my vehicles for serviced. Recommend to others. Very accommodating. Very p Great customer service by all staff. I trust their honesty. Always bring my vehicles for serviced. Recommend to others. Very accommodating. Very pleased with service More