Heritage Ford

Liars. Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer a Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer and Michael Stock only to be kind. He was not great, to be honest. He was only adequate at best. But when I got home with my certified preowned vehicle that I paid thousands extra to have it fully covered with warrantee, I found that some electronics were faulty and not working. I spent $30,000 nearly 6 weeks ago and I still do not have a fuklky operational truck even though they are suypposed top be "certified preowned". What a sad joke. The service department must have let the issues slip when putting the vehicle out for sale. So it would be great idf they owned up to their mistakes. They also told me a card was in the glove box with the car's keyless lock code. It was not there and 6 weeks later with several phone calls, I still cannot get the proper code from them. Michael Stock and Mark Halliday both told me the broken parts would be fixed but they never got back to me. I told them I am working very long hours growing food for our community. That is why I bought the truck. I do not have time to chase them around for over a month, days on the phone being given the round-around.. So instead of owning up and taking responsibility for their mistakes like grown men, they lied and said that the service dept made several appointments that I did not show up for. They never called or emailed me even once. It is all a pack of lies. They claim to record all phone calls so I asked to provide the recording of ANY phone call or to show me even a single email from the service department or any conversations about any service appointments. These things cannot be provided because they do not exist. They are Liars and I do not trust dishonest people with my money or my property. I suggest that you also learn from my mistake and do not trust these people. I am cancelling the extended warranty because obviously it was thousands extra for absolutely nothing. I can get much better from another company. The warranty company does not agree with Heritage Ford's Michael Stock's claim that he believes that I am only covered if their lying mechanics do the work. I am done with the lies and the liars. I am waiting for the manager of the service dept, Dana, to get back to me with evidence of these mysterious phantom service appointments and communications that never happened. Zack, the general manager, is refusing to speak to me about this. He hides, backing the lies because the entire dealership is just sleazy. (no one has ever called except once when the finance manager called to inform me that they had signed me up DOUBLE DEBT for two financing arrangements at the same time and I took time out of my day to patiently to fix that SNAFU after getting a mysterious call from Capital One asking for my personal details. I was surprised top find that they signed me up for another debt that I was entirely unawarae of and not what they were telling me at the dealership. I am all done with Heritage Ford SNAFUs. I am all about love and patience but not when someone lies.) At this point I do not trust their service department not to do something malicious if they are capable of lying about a customer. I would not trust them with a Tonka Truck. Heritage Ford's solution to making mistakes is to lie and gaslight people who just spent $30,000 on a used vehicle. These people are liars, plain and simple. There obviously is no warranty on certified pre owned vehicles and even if you pay for extra coverage you will be wasting your money. You cannot trust anything these people say. Beware! More

Working with Stephanie was a very good experience. She listened to me and was responsive to my requests. She prepared a couple of trucks for me to test drive. If she didn't have the answer, she asked She listened to me and was responsive to my requests. She prepared a couple of trucks for me to test drive. If she didn't have the answer, she asked her colleagues and that to me is a testimony to the support I have expected and received from the Heritage team. The process was painless - visit, test drive, select and leave with a new vehicle in a few hours. That is one of the main reasons I purchase my trucks from Heritage. More

When my car of 8 years got totaled, I was left with no other choice but to get a new ride. I found a car I was interested in at Heritage Ford and went to test drive it, but when I got there it had already other choice but to get a new ride. I found a car I was interested in at Heritage Ford and went to test drive it, but when I got there it had already been sold. I was disappointed, but Stephanie was sure to take the parameters I gave her and showed me a few other cars that might be a match for me. Thanks to her practical listening and inviting attitude, we found the right car for me on the first try; one test drive and look at the interior and I knew it was the one for me! Not only that, but even after weeks of driving it, Stephanie still checks in and answers any questions I’ve had! I thoroughly recommend Stephanie if you want a personable and stress-free purchase—thank you much Stephanie! More

Turner did an amazing job getting me into a car! He worked diligently and thoroughly to get me into something. Teresa was amazing in finance. Honestly couldn’t ask for a better team to work with! He worked diligently and thoroughly to get me into something. Teresa was amazing in finance. Honestly couldn’t ask for a better team to work with! More

Working with Michael was such a great experience, we had a few hiccups in our buying experience but the team at Heritage Ford came together making the experience a favorable one, as I became anxious from th a few hiccups in our buying experience but the team at Heritage Ford came together making the experience a favorable one, as I became anxious from the hiccups Michael did a great job chatting with us and staying calm as a solution was found. Thank you so much! More

It was a great deal! Thank you for great service I would recommend it to friends. Thank you for great service I would recommend it to friends. More

Bill, Zack & Celeste were amazing to work with. They put together a great lease package for me on my trade in. Never having leased a vehicle before, they were able to answer all my question and sho They put together a great lease package for me on my trade in. Never having leased a vehicle before, they were able to answer all my question and show me multiple options within my budget. Very knowledgeable and skilled team, all around. More

I bought my first truck from Bill about 7 years ago and just bought/leased my second truck with bill. It has always been a great experience dealing with him. just bought/leased my second truck with bill. It has always been a great experience dealing with him. More

I dread car shopping, but Bill was informative and helpful in a non-pushy manner. He explained the car and its features thoroughly without being condescending or derogative. In the end I was actually helpful in a non-pushy manner. He explained the car and its features thoroughly without being condescending or derogative. In the end I was actually surprised how much time I spent with Bill because it was a surprisingly pleasant experience. I highly recommend seeking him out if you're looking to buy a Ford. More

Noah was great to work with. He was not pushy at anytime, professional and very knowledgeable about the questions I asked him from the beginning of the deal right straight throug He was not pushy at anytime, professional and very knowledgeable about the questions I asked him from the beginning of the deal right straight through to the end of the deal. Offered his assistance with anything I need or questions I might have in the future. Great salesman to work with! Celeste in finance was great to work with also. She made that part of the sale very smooth. More