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Heritage Ford
South Burlington, VT
1,805 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,805 reviews
January 06, 2019
Great experience I was due for my state inspection and the service staff took care of a recall issue on top of it within less than an hour. Great job!! I was due for my state inspection and the service staff took care of a recall issue on top of it within less than an hour. Great job!! More
by Maike
Employees Worked With
Mike LeClerc
January 01, 2019
Quick and professional! Very friendly staff throughout the whole dealership including sales and service! Knowledgeable service department getting you in and out as quick as p Very friendly staff throughout the whole dealership including sales and service! Knowledgeable service department getting you in and out as quick as possible with everything you asked for from,service Department. More
by Smally25
December 30, 2018
New car I was in need of a new car as soon as possible. Dylan krause was able to help me out and get me into a 2018 Ford Escape . He worked with me to help ge I was in need of a new car as soon as possible. Dylan krause was able to help me out and get me into a 2018 Ford Escape . He worked with me to help get a safe and reliable car for my self and my daughter. More
by laylamae2218
Employees Worked With
Dylan Krause
December 24, 2018
Obtaining a new lease I had a lease for a Ford Focus hatchback which was due to end in April 2019. I talked with Larry about obtaining a less expense lease early in the fa I had a lease for a Ford Focus hatchback which was due to end in April 2019. I talked with Larry about obtaining a less expense lease early in the fall. He said to check back in Nov. about an early turn-in program. In October, both Larry and Celeste contacted me and Celeste made an appointment for me with Dylan. Dylan Krause met with me and worked out all the details of the lease, which car, price, etc. He worked to get my costs down into my range. Abigail did the financial paperwork, very efficiently. Dylan was a wonderful sales person to work with. He listened to my needs, helped me look at a few cars and decide on one. I would definitely recommend any of my friends to work with Dylan. He also arranged for me to get my own snow tires put on the next week. This was a lease, but there is no place in "Reason for Visit" to check that. The overall experience was very good. More
by SkiSail
December 15, 2018
F250 Super Duty Purchade Dave gave us an enjoyable truck buying experience, he was very patient, strait shooter, very helpful with vehicle options and advice! We will look t Dave gave us an enjoyable truck buying experience, he was very patient, strait shooter, very helpful with vehicle options and advice! We will look to Dave again for our next purchase! More
by RooferJoe
Employees Worked With
Dave Sturgeon
December 14, 2018
warranty service call all problems corrected in a timely manner, friendly staff and clean waiting area..that says it all thank you very much for listening to me... all problems corrected in a timely manner, friendly staff and clean waiting area..that says it all thank you very much for listening to me... More
by mike
Employees Worked With
Shawn Clifford
December 13, 2018
Service was great. In addition to the inspection being done efficiently, I also asked for help from the sales staff about synchronizing a new cell phone, and they glad In addition to the inspection being done efficiently, I also asked for help from the sales staff about synchronizing a new cell phone, and they gladly showed me how to do it. I will comment that the check-in area is quite confining, narrow, and busy, and the passage from there to the waiting area crosses the traffic coming in, and the actual service bays. We own a Toyota, and their set up is much more efficiently designed! Nonetheless, the folks who helped me this week were very courteous and helpful! More
by Senior Citizen
Employees Worked With
Kevin Dowd, Mike Hassett
December 13, 2018
Electrical Inspector I have to say that Dillon Machavern work really had on this deal. Because on my end i had some up,s and down and he stuck with me and made it happen. I have to say that Dillon Machavern work really had on this deal. Because on my end i had some up,s and down and he stuck with me and made it happen. Thank you. Jim C More
by DAD1234
Employees Worked With
Chad Tobin, Dillon Machavern
December 13, 2018
Shawn Clifford rocks Heritage Ford sales and service are always great. Shawn Clifford in service is so helpful and efficient and friendly! Carlie Moriarty in sales is alwa Heritage Ford sales and service are always great. Shawn Clifford in service is so helpful and efficient and friendly! Carlie Moriarty in sales is always awesome, too. More
by Tanya
December 13, 2018
Quick and easy They take your car in quickly and get the work done fast and efficiently. Never have had any issues here. I highly recommend this dealership They take your car in quickly and get the work done fast and efficiently. Never have had any issues here. I highly recommend this dealership More
by Sean W
