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Heritage Ford
South Burlington, VT
1,805 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,805 reviews
March 05, 2019
Just leased a 2019 Escape Brought the car in the day after we leased it to have snow tires installed because of our snowy winter. Tires were part of the lease agreement and our Brought the car in the day after we leased it to have snow tires installed because of our snowy winter. Tires were part of the lease agreement and our Sales rep. took care of the service and came and got me when it was completed. Enjoyed dealing with Billl LaBonte and the staff. More
by circeguy
Employees Worked With
March 04, 2019
Top Customer Service We have always had a great experience dealing with the dealership, and we have for years! Their staff is very knowledgeable and friendly! They do an a We have always had a great experience dealing with the dealership, and we have for years! Their staff is very knowledgeable and friendly! They do an amazing job keeping their customers happy! More
by Lisa
Employees Worked With
Rob Landoli
March 04, 2019
Certified Pre-Owned Happy Customer I just recently purchased a certified pre-owned 2018 Ford Fusion from this dealer. My salesperson, Dylan Krause was nothing but fantastic. Fortunately I just recently purchased a certified pre-owned 2018 Ford Fusion from this dealer. My salesperson, Dylan Krause was nothing but fantastic. Fortunately for me, he was able to get this car delivered to the Burlington VT location for me without any delivery fee and was able to satisfy any requests I made without any negotiation. I am really happy with the dealership and the staff they have working there. I highly recommend their dealership and will continue working with them for years to come. More
by Joshua.Riley02
Employees Worked With
Dylan Krause
March 03, 2019
Service For a routine service it took way too long 1 1/2 hr for a simple oil/filter change. Be mindful of people’s schedules For a routine service it took way too long 1 1/2 hr for a simple oil/filter change. Be mindful of people’s schedules More
by Fordfusion
Employees Worked With
Ryan Morriseau
March 01, 2019
Fast service. I had an issue with the doors on my 2018 F150, and had to have it towed in to repair the which happened to on recall, even though they were busy they I had an issue with the doors on my 2018 F150, and had to have it towed in to repair the which happened to on recall, even though they were busy they were able to get the job done with short notice. More
by Eric767
Employees Worked With
Shawn Clifford
February 24, 2019
Felt like a partnership I was looking for the new 2019 Ranger and Heritage Ford was one of the few dealerships in the state that actually had them in their inventory. Chris w I was looking for the new 2019 Ranger and Heritage Ford was one of the few dealerships in the state that actually had them in their inventory. Chris was extremely helpful and I felt he was working with my best interests in mind throughout the sales process. More
by First Ranger
Employees Worked With
Chris Nemes
February 23, 2019
Excellent Customer Service Experience Thanks so very much to Shawn and the Heritage Ford Service Department for another excellent Customer Service experience. Heritage Ford and it’s custom Thanks so very much to Shawn and the Heritage Ford Service Department for another excellent Customer Service experience. Heritage Ford and it’s customers are extremely lucky to have Shawn on the H-Team! More
by sheeysjrsjsbwha
Employees Worked With
Shawn Clifford
February 23, 2019
It was good I was very pleased that the service department was quick to get an appointment for my state inspection especially for a Saturday as I had called that I was very pleased that the service department was quick to get an appointment for my state inspection especially for a Saturday as I had called that week. Our car was in and out within 45 minutes and it was nice that we were able to enjoy our weekend. More
by Carrie
Employees Worked With
Kevin Dowd, Shawn Clifford
February 19, 2019
Free state inspection Because I purchased my car at Heritage Ford, The inspection is free and they helped me get my registration sticker to stick to the back of my license Because I purchased my car at Heritage Ford, The inspection is free and they helped me get my registration sticker to stick to the back of my license plate (thanks to Superglue! and a warm garage). More
by tallguy
Employees Worked With
Mike LeClerc
February 18, 2019
I got the perfect truck for me. Thank you Kevin and Adam for finding the perfect truck for me. I know I was only leasing but they worked with me to find me a truck I could afford. T Thank you Kevin and Adam for finding the perfect truck for me. I know I was only leasing but they worked with me to find me a truck I could afford. The whole process was quite easy. More
by karabara
Employees Worked With
Kevin Dowd, Adam Rich
