Heritage Chrysler Dodge Jeep Ram of Logan

Customer service ends the minute you sign the papers I will start by saying the sales rep that we worked with, Jorgie was very nice and informative. The buying process was efficient, and I have no compla I will start by saying the sales rep that we worked with, Jorgie was very nice and informative. The buying process was efficient, and I have no complaints here. I think we were an pretty easy sale. That being said, as soon as the papers were signed, the customer service ended. We were informed there was one key available for the vehicle and we would need to pay $210 for a second (I have purchased new and used car in the past and never once wasn't provided two keys). Luckily, Jorgie was able to get in touch with the previous owner who very kindly mailed us the key and maintenance history on the vehicle. We realized shortly after bringing it home that one of the backseat seat belts was frayed. It is still functional but gets hung up easily and becomes challenging to operate. I called to see if I could bring it in on a Saturday. The shop told me to stop by but sales told me the shop couldn't look at it until a weekday as only lube technicians were in on Saturdays. I held off and stopped by the following week. The shop was too busy to look at it and encouraged me to schedule an appointment, something I would have been happy to do on Saturday over the phone if they thought it was necessary. I scheduled an appointment for the following Saturday. At this time, they knew it was for the seat belt issue and they knew I wanted to know about warranty coverage, given that I had just bought the vehicle. I showed up Saturday morning and about 35 minutes later, they confirmed that the seat belt was fraying due to the adjustment of the back seat (laying it down, and bringing it back up). (I think it's important to note that the back seat belts had been replaced a year ago for the same issue by the previous owner.) Unfortunately, sales isn't in until later and they would have to call me with the report on what it would cost or if anything was covered (I'm not sure why they didn't advise on this and offer to schedule me when both service and sales were in.) Final answer, they were willing to give me the part at cost and discounted labor, to provide me with a fully functioning seat belt for $300 just a little over a month after buying the vehicle. The folks at Heritage are very friendly, that is true. Their actual customer service in my experience is non-existence after the vehicle purchase is made. I do not recommend them and will be letting friends and fellow fleet managers know this. Quick update - we had an appointment schedule to replace the seatbelt at cost. My husband showed up and the service department had no record of the appointment. We are rescheduled for Monday. I have now wasted multiple afternoons trying to have, what should have been a simple warranty replacement, resolved. More

Best sales rep ever The sales rep is very knowledgeable about the product I ordered and has gone the extra mile to help me custom order and keep track of upfit at another The sales rep is very knowledgeable about the product I ordered and has gone the extra mile to help me custom order and keep track of upfit at another vendor. More

Quick service Took truck in for a recall and tire rotation. Quick service but the hub caps weren’t out on tight. Luckily my husband fixed problem Took truck in for a recall and tire rotation. Quick service but the hub caps weren’t out on tight. Luckily my husband fixed problem More

Cost me a lot Bought my truck in 2017 brand new and after around 15000 miles i noticed my tires were wearing funny. Informed the service center and they said it was Bought my truck in 2017 brand new and after around 15000 miles i noticed my tires were wearing funny. Informed the service center and they said it was nothing to worry about just normal wear. At 20000 it was very noticeable and i asked again. They said ya i see what your talking about but its fine. You have another 2 season at least. Do they need rotated? Answer was no. Finally at my last service at 25000 i asked again and again ya u can see the wear but its fine. Well i went to 3 different tire shops and all 3 said the same thing, that my truck was out or alignment and my tires were bad. Heritage called me and asked how my service was and all they said was that it was their mistake and they were sorry. My truck was 4.7 degrees off. The wire were starting to show. And they now claim that the tire shop was just trying to sell me tires. Avoid at all cost. More

Recall I took my truck in to have recall work done twice. They got me in exactly when they said they would and finished before the estimated time. Very profe I took my truck in to have recall work done twice. They got me in exactly when they said they would and finished before the estimated time. Very professional. I didn’t buy my vehicle from them but I will next time. More

Recall fixes Heritage got me in right away. They worked with my schedule. They were kind and personable. They quickly fixed the problem and I was on my way. Thank Heritage got me in right away. They worked with my schedule. They were kind and personable. They quickly fixed the problem and I was on my way. Thank you! More

Went in browsing, and left 2.5 hours later with a new truck. I received friendly help from Parker, who was Curtious and not pushy. That was nice to not get badgered with high pressure sales tactics. He was there I received friendly help from Parker, who was Curtious and not pushy. That was nice to not get badgered with high pressure sales tactics. He was there to answer any questions I had, and give me the info I needed to make the best decision possible. This is my second truck I have purchased from this dealer. I would do it again. More

Service department seemed much improved over previous visits. They were efficient, friendly and quick. I also didn’t feel like I was getting up-sold the who department seemed much improved over previous visits. They were efficient, friendly and quick. I also didn’t feel like I was getting up-sold the whole time I was there. More

Quickly handled recall repair Heritage Dodge performed a recall repair on the airbag of my vehicle. It was done much sooner than promised and quality work was done. The service emp Heritage Dodge performed a recall repair on the airbag of my vehicle. It was done much sooner than promised and quality work was done. The service employees were friendly and helpful. More

Friendly, smooth, fast service TJ sets a high bar for his sales staff to follow with his integrity, friendliness, and service. This is BY FAR the smoothest car buying experience I h TJ sets a high bar for his sales staff to follow with his integrity, friendliness, and service. This is BY FAR the smoothest car buying experience I have ever had! Highly recommend heritage to anyone. More