Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Baltimore, MD
266 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
266 Reviews of Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Sort by
December 13, 2020
Great overall service starting with the scheduling attendant to the service agent and the service technicians. I was disappointed that the coupons offered by mopar were not able to be honored as usual attendant to the service agent and the service technicians. I was disappointed that the coupons offered by mopar were not able to be honored as usual for oil changes. I usually purchase the package and or coupons from dealer and mopar. But this time mopar put out only synthetic oil coupons which were not honored at Parkville. More
by Lewisarl7
Employees Worked With
Dave Phelps
Helpful December 10, 2020
They kept me informed about everything, informed me of an extended warranty that I was unaware of, and offered me a free rental. I will definitely return. extended warranty that I was unaware of, and offered me a free rental. I will definitely return. More
by Libtarob
Employees Worked With
Other Employees :
Sarah Slokan, Dave Phelps, Tommy Citro, Alexander Downey
November 27, 2020
The service to me was unsatisfactory my guestions were not answered the service rep seamed not to be interested i left there feeling like i wii never go back. not answered the service rep seamed not to be interested i left there feeling like i wii never go back. More
by Jeffreysimon
November 26, 2020
Dutch Sheridan shaved shebang shaved Devens shaved fog TCC scents cubes fries Sonic dents fired Helena guns cheats there ethic goths access fun skins fitness whenever TCC scents cubes fries Sonic dents fired Helena guns cheats there ethic goths access fun skins fitness whenever More
by Eddie8624
Employees Worked With
Alexander Downey
November 25, 2020
Took into Heritage service for an out of warranty repair. This is where I originally purchased vehicle. Went back and fourth with service department. Paid for engine repair but vehicle still had engine issu This is where I originally purchased vehicle. Went back and fourth with service department. Paid for engine repair but vehicle still had engine issues. Service dept never test drove the vehicle after engine repair. I had to pay additional 400 to another Chrysler dealership to complete the repair. Service manager is very unprofessional. More
by sreill2
November 24, 2020
This is only the second time ive had service. I dont drive the jeep everyday. Ive received 2 cards for free oil changes. But by the time i need service they exp. drive the jeep everyday. Ive received 2 cards for free oil changes. But by the time i need service they exp. More
by Kimbo0611
Employees Worked With
Alexander Downey
October 14, 2020
They have the best customer relations. Ms Jenna did a great job with the rapid response to my emails. Mr Josh Rodriguez was my sales rep and he was just amazing. He took his time to explain everything in great job with the rapid response to my emails. Mr Josh Rodriguez was my sales rep and he was just amazing. He took his time to explain everything in detail and worked with management to get me the best of best deal for my trade-in vehicle and the new car. Magician Mihail put the ice on the cake with the figures and out the door package. I say thank you all. Mac Saka More
by Mac saka
Employees Worked With
Jenna, Joshua M. Rodriguez, Mike Tomazos
September 15, 2020
I had to drop off my Jeep after already having made an appointment. Came back 2 hours later and my Jeep still wasn't done. I only came in for a oil change. 2 1/2 hours for a oil change is freaking ridicul appointment. Came back 2 hours later and my Jeep still wasn't done. I only came in for a oil change. 2 1/2 hours for a oil change is freaking ridiculous. Should have went to Jiffy Lube. More
by geraldlewis5412
Employees Worked With
Dave Phelps
September 09, 2020
Service was great and Dave was great at explaining everything and working with me on the price. I was very pleased and will recommend to anyone! everything and working with me on the price. I was very pleased and will recommend to anyone! More
by Jen
Employees Worked With
Dave Phelps
