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Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Baltimore, MD
268 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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268 Reviews of Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
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July 02, 2021
Jeremy was the most Amazing Sales Rep. He is professional, knowledgeable and hardworking. He knew the car we wanted and made sure he found it for us in the right price range. This was the BES professional, knowledgeable and hardworking. He knew the car we wanted and made sure he found it for us in the right price range. This was the BEST car buying process we have ever experienced. The entire process was quick and easy. Jeremy is our Sales Rep for Life. More
by jwolf1115
Employees Worked With
June 25, 2021
Deceptive dealership service department. I delayed aim writing this review because I do not like bashing people. It has however been bothering me so I must leave a comment. I brought my vehicle in to the writing this review because I do not like bashing people. It has however been bothering me so I must leave a comment. I brought my vehicle in to the service department a couple months back for a warranty repair. There was little to no communication from the service department, they originally did not want to address my warranty issue, and they tried to sell me something I did not need. I was told I needed a new tire and it would be $237. I told him no thank you I’ll take care of it myself and assumed they were being honest. Well here we are just over two months later and I still have not put any air in a tire that had a slow leak next to the sidewall that could not be repaired. It makes me sick the deception this service departments exhibited. This is an issue where there is performance-based bonuses in the service department. More
by jnichols125
Employees Worked With
Sarah Slokan
June 18, 2021
Service advisor Dave called when parts came in to schedule appointment. Told me how long it would take. Work completed satisfactory within the time I was told. Whole process was easy schedule appointment. Told me how long it would take. Work completed satisfactory within the time I was told. Whole process was easy More
by mwajer48
Employees Worked With
Dave Phelps
May 05, 2021
Bought new brakes and rotors all 4. After leaving grinding right front pins grinding into rotor , had to put new rotor and pad. No charge, no apology grinding right front pins grinding into rotor , had to put new rotor and pad. No charge, no apology More
by chrisjnichols
Employees Worked With
Sarah Slokan
May 05, 2021
When I first purchased my vehicle I remember David Phelps, as being the most genuine person that day up to present. Excellent service! 10 rating. Phelps, as being the most genuine person that day up to present. Excellent service! 10 rating. More
by Dodge
Employees Worked With
Dave Phelps
May 05, 2021
All past dealings have been great. This tiime the service writer, Doug, was argumentative and made me want to either go somewhere else our drag him outside. I was there for a replacement drag link recall fi writer, Doug, was argumentative and made me want to either go somewhere else our drag him outside. I was there for a replacement drag link recall fix that was set up by RamCares. I was told that everything was covered and would be fixed correctly and not welded. This guy kept telling me he never heard of such a thing and I would have to pay. He ever told me that no one stands behind their products any more. The next day I received an update that everything was corrected and the alignment was scheduled. On pickup there was no charge and an apology by a different service writer for the hassle I endured dropping off. With the price of a new truck, you would think everyone there would treat customers like their paychecks depend on you. I will go back just because of the second guy apologising for the actions of the first. More
by G
Employees Worked With
Doug
May 04, 2021
As usual, Dave Phelps and the rest of the team at Heritage took good care of me and my car. Never a problem with the service I’ve received from Heritage and that keeps me coming back. Thank you. Heritage took good care of me and my car. Never a problem with the service I’ve received from Heritage and that keeps me coming back. Thank you. More
by Tstras
Employees Worked With
Dave Phelps
May 04, 2021
The service department didn’t solve my problem. My car was there because the @ (A) was malfunctioning. This service department had no idea how to solve the issue. was there because the @ (A) was malfunctioning. This service department had no idea how to solve the issue. More
by Dana Bell
Employees Worked With
Not sure
