Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Baltimore, MD
268 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
268 Reviews of Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Sort by
February 09, 2018
Putting back Although the work was done expertly, the people in the shop need to put things back the way they were! My steering wheel cover was on the passenger s Although the work was done expertly, the people in the shop need to put things back the way they were! My steering wheel cover was on the passenger seat, the driver’s seat was pushed all the way back, the radio station was changed, and the clock was off by 2 hours. Really people? A little common sense and courtesy when dealing with other people’s property! More
by Irene
Employees Worked With
Sarah Slokan
February 09, 2018
Service My service advisor Sarah is amazing. Every time I get my car serviced she explains what is going on, in advance, and all associated costs. She’s very My service advisor Sarah is amazing. Every time I get my car serviced she explains what is going on, in advance, and all associated costs. She’s very efficient and easy to work with. My car is old, like super old, and she always finds ways for me to complete the regular things so that I don’t have a hugemongus bill. I would never take my car someplace else. More
by Red Caravan Owner
Employees Worked With
Sarah Slokan
February 09, 2018
Great Service I have been customer for over 11 years. From sales to service, excellent customer service. Positive and professional staff. Always willing to go the e I have been customer for over 11 years. From sales to service, excellent customer service. Positive and professional staff. Always willing to go the extra mile for the customer. More
by hudley2005
Employees Worked With
Sarah Slokan
October 19, 2017
Appointment not honored & service not provided Called at 7:30am on 10-16-17 to have my Jeep serviced. I was given an appointment for 10-17-17. As agreed, I dropped my car off the evening before my Called at 7:30am on 10-16-17 to have my Jeep serviced. I was given an appointment for 10-17-17. As agreed, I dropped my car off the evening before my SCHEDULED APPOINTMENT. I’ve made arrangements to be transported to & from work while my car was supposed to be repaired. I just received a call from Tommy who informed me that my car wasn’t going to get to my car today. If I had a scheduled appointment, I need to know why my car wasn’t being serviced today! Now I’m inconvenienced for yet another day! This is unacceptable! I was told business from yesterday wasn’t completed, that’s not my problem! I need someone to contact me & explain to me why my time isn’t valued or my business also! If the car needs to be kept another day, then you need to provide transportation for me. More
by Nathan01
Employees Worked With
Tommy Citro
September 22, 2017
Dominic Most Helpful I went in for my 30-day pre-owned review, and Dominic Curreri in Service went out of his way to make sure I was completely satisfied with my service. I went in for my 30-day pre-owned review, and Dominic Curreri in Service went out of his way to make sure I was completely satisfied with my service. We went over several concerns I had regarding my new Jeep, and informed the technician of each one. He listened sincerely to each question I had, and was also conscientious of my time. I recommend working with Dominic any time you need service at Heritage, and look forward to doing so myself in the future. More
by GNA
Employees Worked With
Dominic Curreri
July 22, 2017
Broken armrest nightmare I'm beyond words at this point. I've been broken & brought to tears!! Complete frustration!!!! The service department had my Pacifica for 30 business I'm beyond words at this point. I've been broken & brought to tears!! Complete frustration!!!! The service department had my Pacifica for 30 business hours! Over 3 & 1/2 days!!! My vehicle had 2 issues when I bought it. Drivers seat was scratched & rattling armrest! My van was dropped off on Tuesday at 11am for BOTH repairs. I called on Friday since I hadn't heard from the service department not once, about my car. I was told by Tommy "it will be done today". Not ONCE did he mention a part needed to be ordered, not ONCE did he mention only 1 of the 2 issues were going to be fixed after having my car for nearly 4 days!! I believe he didn't even realize a part needed to be ordered because at that point on Friday morning, I don't think he had even looked at the armrest. I then spoke to the GM at approximately 9:30am on Friday who he said he also spoke to Tommy & that my car would be done later in the day. At some point on Friday they knew a part needed to be ordered but neglected to let the customer know. If there was a problem with getting a part then SOMEONE should have called the customer!! Be proactive instead of reactive!! So it wasn't until my husband went to pick it up that we were told we would have to bring it back again. This will be the THIRD time my 4 month old van with just over 5,000 miles will be to the service department in less than a month, FOR THE SAME REASON!! The service department lacks CUSTOMER SERVICE & the GM before calling me & telling me it was going to be done should have personally walked to service & made sure of it! After all this is a mile one company, go the EXTRA MILE for your customer, it creates loyalty! More
by Kdhershey
July 21, 2017
Sales & service Bought a 2017 Dodge Ram in mid march, had a decent experience so much that at the end of march I went back & bought a Pacifica! I wanted light interio Bought a 2017 Dodge Ram in mid march, had a decent experience so much that at the end of march I went back & bought a Pacifica! I wanted light interior even though I had 4 children, so the dealership searched & searched for what I was looking for. My car was brought down from Frederick, md later in the day. I went to the dealership & test drove it. I was in love with it. I noticed 2 things wrong with it, there was a scratch in the leather on the drivers seat & the back drivers side armrest was rattling. I brought it to the attention of the saleman, Brian and Mitch the sales manager. They both said they would take care of it. I was clear that I didn't want the scratch repaired but I wanted it REPLACED! Well life got busy & of course the dealer wasn't in any rush to repair the armrest or replace my seat cover, so I finally called to the dealer in June because of the rattling of the armrest. I couldn't take the noise anymore. The car went in for service for almost 3 days & the armrest WASNT fixed & the scratch was REPAIRED! Can you imagine spray painting a seat to a car that was 3 months old. A car that the damage was identified the night it was bought!! I was livid! I called & spoke to the GM Brad who assured me he was going to take care of it. The seat cover finally came in & the car was scheduled for service. The car was dropped off at 11am on Tuesday morning & it's Friday at 8am & the service department isn't sure when the car will be completed! I was told by Brad that I would receive a dealer loaner since this was the second time I brought the car in for the same issue. I have a rental which doesn't hold a family of 6 (as I did in June) I'm paying $20 in insurance on each day ($60 in June & now $80 in July) and the service department doesn't know when the car will be done since the technician wasn't in when I called this morning! (I spoke to Tommy & was told they are backed up! Excuse me, but I've been waiting since March to have my car fixed. & this is the second time that u have had it). I'm not sure where the break down in communication is!! I feel that Im just getting the run around! It doesn't need to be this hard!! I will say of all the interaction I've had with the dealership, Brian Perry has tried to help anyway he can, and I understand his hands are tied! More
by Kdhershey
July 09, 2017
Room For Improvement-Service Advisor I felt like my car was rushed through this service. My service advisor, Dave Phelps had the appearance of lack of caring because he didn’t listen to m I felt like my car was rushed through this service. My service advisor, Dave Phelps had the appearance of lack of caring because he didn’t listen to my description of my car’s problem, nor did he pull up my vehicle history to see that I’m having a reoccurring problem. Now I have to bring my vehicle back because the job wasn’t done properly, because he didn't listen to the customer. He didn’t even make eye contact and continued to reiterate how busy they were that day. "You have to understand, we are busy here", as if my Jeep was an inconvenience that day. I find this troublesome because I purchased my car there over ten years ago and have only ever had it serviced there. I do not want this service advisor handing my vehicle again. More
by jennycrn
Employees Worked With
Dave Phelps
September 08, 2016
Oil change and service inspection! Called with last minute request for oil change prior to trip. Really appreciate that Dave Phelps was able to get me in and out very timely manner. He Called with last minute request for oil change prior to trip. Really appreciate that Dave Phelps was able to get me in and out very timely manner. He reviewed the service inspection and I was on my way! More
by Robert Meloni
Employees Worked With
Dave Phelps, Dave Phelps
June 23, 2016
Best service and Best service advisor. I have been coming here for years getting all of our Honda's serviced at this location. You guys have the Best in service as well as one of the Best I have been coming here for years getting all of our Honda's serviced at this location. You guys have the Best in service as well as one of the Best service Advisor in Erin Lober. She rolls out the red carpet every time my cars have needed service. No runaround, just straight talk, quick service, all the discounts even if I have left my coupons at home. Your Lucky to have her here. Thanks for being consistently exceptional time after time. Great Job! Keep up good work. Thanks, Scott Canby More
by moose1233
Employees Worked With
Erin Lober
