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Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Baltimore, MD
267 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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267 Reviews of Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
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May 22, 2018
Bad service; I took my car for oil change everything was fine, I was even informed by the above service person that everything was fine, and my car was in good con I took my car for oil change everything was fine, I was even informed by the above service person that everything was fine, and my car was in good condition. About a couple of weeks after the oil change I started hearing this noise that once the ignition was released, a rubbing noise. To make a long story short, when I took my car back to service the mechanic upon hearing the noise told me it was my vts which is I believe the part that holds the oil, and he further informed after the car sits for a while I will hear the noise. The mechanic informed me that he was just going to take my car in the back, and check my oil. I was surprise when the advisor Bill Maurath came to me with a 1,700 estimate to repair my car, he further informed they will usually need to replace the chain as well. Upon hearing this I refused the diagnosis although Mr. Bill presented the diagnosis as something that needed to be done practically telling me that I could soon be without a car, if I did not consider doing the repairs. Apparently, the mechanic had already started taking my car apart because when I decline the repairs, it was about a half hour before my car was returned to me. Mr. Bill further informed me that I would need to pay $89 for them checking my car out. I informed Mr. Bill that I did not sign any paper, or agree to anything, and the mechanic informed me that he was only taking my car in the back to check the oil. As I was discussing my concern with my daughter who informed me to find out if heritage service put conventional oil in my car, and the car dealer where I purchase the car informed me that if any oil other than synthetic it would mess my engine.. Upon my checking my receipt confirmed heritage did put conventional oil in my car. Heritage still will not take responsibility for this error that as a car dealers they should have known you only put synthetic oil in a car especially with high mileage. A lady I did not get her name when I was getting a copy of the receipt from the cashier wanted to argue the point that my Honda with high mileage calls for coventional oil. After I went and had another oil change with the synthetic oil, the noise is almost gone. But Heritage Honda, Parkville, md cost me a lot of trouble, and almost my car. More
by VDoris
Employees Worked With
Bill Maurath, Garrett Powell
May 10, 2018
Service Alexander Downey is probably one of the nicest people I have dealt with in the service department. He is always courteous and professional. He really Alexander Downey is probably one of the nicest people I have dealt with in the service department. He is always courteous and professional. He really treats you like your his only customer. More
by Jjd585
Employees Worked With
Alexander Downey
May 04, 2018
Service Tommy, has always been a pleasure to work with since day 1. He goes above and beyond to make sure the customer experienced is the best. Tommy, has always been a pleasure to work with since day 1. He goes above and beyond to make sure the customer experienced is the best. More
by webb05
Employees Worked With
Tommy Citro
May 03, 2018
Customer service I came to the dealership at Parkville to get my car fixed. I was lucky enough to have Alex Downey as the customer service Representative. He was incr I came to the dealership at Parkville to get my car fixed. I was lucky enough to have Alex Downey as the customer service Representative. He was incredible he went way above and beyond my expectations went out of his way to pick me up from my home which was a little further then they normally drive he was very kind courteous and respectful of my time as I needed my car for work. I am in the service industry For more than 30 years and I know good customer service..... More
by Terry
Employees Worked With
Alexander Downey
April 12, 2018
Waste of time and money I took my Jeep Grand Cherokee in for a fluid leak. I specified at the time the appointment was made that I wanted a rental car and they stated "We ren I took my Jeep Grand Cherokee in for a fluid leak. I specified at the time the appointment was made that I wanted a rental car and they stated "We rent cars." When I arrived, I was told the repair would require a "diagnostic" at $126.00 before the cost of repairs. They do not rent cars, they send you to Enterprise. After waiting an hour for a pick up from Enterprise, ostensibly because Enterprise didn't have any cars available, I was charged $59 for a day rental. When I questioned Enterprise about the price, they said their charges change several times per day based on vehicle availability. I received a call from the Service Advisor at 3:30 to tell me the leak was due to the oil filter and I needed rear brakes and rotors and brake fluid change with an estimate of $791.13. I asked him to complete the oil filter repair and I would call him back about the brakes. I called at approx. 4:30 to say I did not want the brake work completed and would pick up the car when I returned the rental in the am (left message on Jerome's voicemail) I called the next morning at 9am to make sure car was ready - had to leave another voice mail. Needless to say when I arrived, paperwork was not available and I waited again. I don't think the repair had been started. Jerome's question to me was "what's the outcome"? Obviously he had not listened to either voice message. I called 2 shops for brake estimates. They were $365and $395. Both less than 50% of the Heritage estimate. Save your time and money. More
by Jeep2014
Employees Worked With
Jerome
April 09, 2018
We count on our Jeep and Sarah makes that possible Amazing service experience this weekend at Heritage. They've been a good service team in the past, but this really stepped up the game to GREAT, prov Amazing service experience this weekend at Heritage. They've been a good service team in the past, but this really stepped up the game to GREAT, proving that if you make the choice to rely on the car you bought from Heritage, they can be relied on when that car isn't living up to expectations. Our car, which we purchased at Heritage, wouldn't start on a Friday night. I called Sarah first thing on Saturday morning and arranged to have the car towed to Heritage so that I could pick up a rental and see if the issue is covered under warranty. (We're a one car family with two working parents and a 2-year old; and this particular upcoming week was a big deadline for one of our jobs!) My roadside assistance had a major miscommunication and it turned out that after waiting for 4 hours for them to arrive, they would not be able to have me to the dealership by 3:00 when the service department closed! I called Sarah and she told me to talk to Chad in sales and they would have a loaner car waiting for me. When the roadside assist blew yet another estimate, we called and talked to Chad, who was friendly and told us that if we couldn't get this figured out to call him at 5:30 and he would see what he could do. The tow truck finally arrived and when we finally got to the dealership at 5:30 p.m. and dropped our car off at service. The loaner car was waiting outside the sales department and they had me ready to go in a few minutes. Sarah, Chad, and Heritage made a frustrating day a whole lot better and made sure that our child can get to pre-K, my wife (who works freelance) won't disappoint a client on a major project, and I can get to work. This is the kind of service you dream of in a dealership. More
by David W.
Employees Worked With
Sarah Slokan, Chad Edwards
March 22, 2018
Chrysler Repair I changed Chrysler Service Centers because of a poor experience. I decided to go to Heritage for the first time for a repetitious repair issue that w I changed Chrysler Service Centers because of a poor experience. I decided to go to Heritage for the first time for a repetitious repair issue that was not getting resolved by other service centers. Tommy got the car in and ID'd the problem within two days. He was straightforward with repair costs/warranty information, and was quick to respond to my questions/concerns- taking into consideration my thoughts and past experiences that could lead to additional issues with the vehicle. He returned the car in great condition- issue entirely resolved, and only one additional repair- which I requested- completed, and completed well. Kudos to Tommy and team- I was worried taking my car to another Chrysler service center in Maryland, but now have all the confidence in the world knowing there's a high-quality repair site at Heritage! More
by mpaske
Employees Worked With
Tommy Citro
March 02, 2018
Oil change Love working with my service representative Sarah. She always takes really good care of me when I get in . She explained everything with me. Gets me Love working with my service representative Sarah. She always takes really good care of me when I get in . She explained everything with me. Gets me in and out in aReasonable time no long waiting More
by Robert 999
Employees Worked With
N/a, Sarah Slokan
February 19, 2018
Outstanding Customer Service Tommy knew me by name and the other service provider remembered a previous service I had in 2017. They both are all starts and didn't ram any service Tommy knew me by name and the other service provider remembered a previous service I had in 2017. They both are all starts and didn't ram any service down my throat but did give suggested service. More
by DeeWilliams21
Employees Worked With
Tommy Citro
February 09, 2018
Putting back Although the work was done expertly, the people in the shop need to put things back the way they were! My steering wheel cover was on the passenger s Although the work was done expertly, the people in the shop need to put things back the way they were! My steering wheel cover was on the passenger seat, the driver’s seat was pushed all the way back, the radio station was changed, and the clock was off by 2 hours. Really people? A little common sense and courtesy when dealing with other people’s property! More
by Irene
Employees Worked With
Sarah Slokan
