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Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Baltimore, MD
269 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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269 Reviews of Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
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January 12, 2019
Terrible service, rushed, no follow up I bought a brand new Pacifica from Heritage. Six weeks later, the door jammed and stopped working (seems to be a recurrent and common problem, based o I bought a brand new Pacifica from Heritage. Six weeks later, the door jammed and stopped working (seems to be a recurrent and common problem, based on pacifica forums posters). I took it to Heritage service. Tommy came back after about 40 minutes, asked me to sign a sheet paper after he hastingly said: "it's the door latch. you need a new one". I wanted to make sure it wasn't the electronics. With the confidence of an amateur and the arrogance of a novice, he said: "things break. it's your latch". He didn't have time to explain. His time is precious. My questions were intrusive to him. Next week, I got an email stating that the latch was here. I called to schedule the service. I Dropped off the car at night and ubered back to my house. The next day, Tommy Citro, my service "advisor" (and I use the term advisor very hesitantly) said that the car would be done by the end of the day. Then, at 3pm, he emailed me to tell me that they can't open the door to access the latch. I called him and asked: So, what next? He said they will need to tend to it on Monday. Why monday? what can they do Monday that they can't do now? He couldn't answer. Then he told me that they will arrange for a rental for me. I called him 4 times to see how to get the rental. Then he emailed me entreprise's number. I called Entreprise. They said that they needed a po number from the dealer who didn't call them. I tried to conference Tommy on the call with entreprise and he didn't answer. My car is still in service and I don't have a rental. My experience with Tommy is, sadly, disappointing. I found him to be dishonest and untrustworthy. More
by AB
Employees Worked With
Tommy Citro, Dan Langford
January 03, 2019
Dishonest and does not care about the customer Was not honest about the time it would take for my repair, spent over 4 hours there for a minor repair that I was informed would take 30 mins. Asked Was not honest about the time it would take for my repair, spent over 4 hours there for a minor repair that I was informed would take 30 mins. Asked for the Service manager and I was just dismissed and not given any satisfaction. Dave could care less about being honest and the needs of the customer. More
by Unhappy Customer
Employees Worked With
Dave Phelps
November 30, 2018
Tommy is always polite and knowledgeable . He does his best Tommy was polite and knowledgeable.He updated me and made sure I was out in a timely manner.He listens and makes sure the problem is resolved. Tommy was polite and knowledgeable.He updated me and made sure I was out in a timely manner.He listens and makes sure the problem is resolved. More
by Williams SW
Employees Worked With
Tommy Citro
October 29, 2018
Great experience My service was seamless and timely. Staff is courteous and always explains everything in great detail. I’m always pleased with my experience and would My service was seamless and timely. Staff is courteous and always explains everything in great detail. I’m always pleased with my experience and would highly recommend. More
by Ajatteno
Employees Worked With
Tommy Citro
October 29, 2018
Great service center they really care about helping customer I wouldn't change a thing. Appointment is easy. I am in and out in good time, service center they really care about helping customer I wouldn't change a thing. Appointment is easy. I am in and out in good time, More
by Greenlite
Employees Worked With
Sarah Slokan
October 22, 2018
Excellent service, sincere and honest. I trust Sarah Slokan to the upmost, and rely on her expertise and experience. It is a relief going to a person that I trust. I trust Sarah Slokan to the upmost, and rely on her expertise and experience. It is a relief going to a person that I trust. More
by Jeep, Mark777
Employees Worked With
Sarah Slokan
October 22, 2018
Mirrors Great service from Sarah. So sweet and knowledgeable. Will always come to her first for all my Jeep needs! Thank you Sarah! Can’t thank you enough for Great service from Sarah. So sweet and knowledgeable. Will always come to her first for all my Jeep needs! Thank you Sarah! Can’t thank you enough for everything!! More
by nimbach@yahoo.com
Employees Worked With
Sarah Slokan
October 22, 2018
Best of the best Sarah has been my favorite for years!!! She has never let me down over the years with my Jeeps and Rams. Ask for her people she will guide you through Sarah has been my favorite for years!!! She has never let me down over the years with my Jeeps and Rams. Ask for her people she will guide you through everything! More
by Ramguy
Employees Worked With
Sarah Slokan
October 22, 2018
Best customer service Sarah is very knowledgeable about all the vehicles that come in for service. Very personable and easy to deal with. It is a pleasure knowing my vehicl Sarah is very knowledgeable about all the vehicles that come in for service. Very personable and easy to deal with. It is a pleasure knowing my vehicle is in good hands when I bring it in. More
by Jeepgorl1
Employees Worked With
Sarah Slokan
October 18, 2018
Always can fix any problem. Sarah is always willing to help and does so in a timely fashion. She truly understands the cars and is able to direct the type of service that I will Sarah is always willing to help and does so in a timely fashion. She truly understands the cars and is able to direct the type of service that I will need. More
by siobhanpow
Employees Worked With
Sarah Slokan
