Heritage Chrysler Dodge Jeep Ram Parkville - Service Center

Dave is great Dave always delivers excellent service! Always makes sure that everything is taken care of. Never pushes unnecessary repairs and explains what and why Dave always delivers excellent service! Always makes sure that everything is taken care of. Never pushes unnecessary repairs and explains what and why I need something. More

Service customer service I went in to get some service work done to my Jeep and was treated exceptionally well. Tommy and the staff explained everything great for me, got it d I went in to get some service work done to my Jeep and was treated exceptionally well. Tommy and the staff explained everything great for me, got it done in a reasonable time and did great work. Will definitely return More

Tommy Citro such a GREAT Job! Tommy Citro went above and beyond to help with ALL needs! He is the best I’ve ever dealt with and I’ve had lots of cars serviced all over. He was kind Tommy Citro went above and beyond to help with ALL needs! He is the best I’ve ever dealt with and I’ve had lots of cars serviced all over. He was kind, knowledgeable, and kept me in the loop the whole time. Not a day or time went by that I didn’t know my vehicle status. Definitely recommending Tommy to EVERYONE who needs to service! A+ More

Easy service process I have been using this location for service ever since I got my 2016 renegade. Tommy is always very helpful when I come for my oil changes or any serv I have been using this location for service ever since I got my 2016 renegade. Tommy is always very helpful when I come for my oil changes or any service need for that matter. He helped me out by explaining the benefits of getting the oil packages instead of buying one at a time. More

Professional, prompt, good communication I needed to unexpectedly leave my car overnight in view of a dead battery. The car was diagnosed, repaired and ready by 2 pm the same day. I needed to unexpectedly leave my car overnight in view of a dead battery. The car was diagnosed, repaired and ready by 2 pm the same day. More

Great customer service Well mannered, very polite and explained the issues with my car in a way i could understand. Definitely will be coming back for more service work. Well mannered, very polite and explained the issues with my car in a way i could understand. Definitely will be coming back for more service work. More

Great customer service by Tommy and crew. Service on my vehicle was quick and efficient. Would recommend to anybody that needs work done on their vehicle. by Tommy and crew. Service on my vehicle was quick and efficient. Would recommend to anybody that needs work done on their vehicle. More

Tire & oil service My truck had a nail in the tire and the TPS would not reset. Sales representatives Tom Citro & Alex Downey were very courteous and able to accommodate My truck had a nail in the tire and the TPS would not reset. Sales representatives Tom Citro & Alex Downey were very courteous and able to accommodate me w/o an appointment. Highly recommend either one. More

Terrible service, rushed, no follow up I bought a brand new Pacifica from Heritage. Six weeks later, the door jammed and stopped working (seems to be a recurrent and common problem, based o I bought a brand new Pacifica from Heritage. Six weeks later, the door jammed and stopped working (seems to be a recurrent and common problem, based on pacifica forums posters). I took it to Heritage service. Tommy came back after about 40 minutes, asked me to sign a sheet paper after he hastingly said: "it's the door latch. you need a new one". I wanted to make sure it wasn't the electronics. With the confidence of an amateur and the arrogance of a novice, he said: "things break. it's your latch". He didn't have time to explain. His time is precious. My questions were intrusive to him. Next week, I got an email stating that the latch was here. I called to schedule the service. I Dropped off the car at night and ubered back to my house. The next day, Tommy Citro, my service "advisor" (and I use the term advisor very hesitantly) said that the car would be done by the end of the day. Then, at 3pm, he emailed me to tell me that they can't open the door to access the latch. I called him and asked: So, what next? He said they will need to tend to it on Monday. Why monday? what can they do Monday that they can't do now? He couldn't answer. Then he told me that they will arrange for a rental for me. I called him 4 times to see how to get the rental. Then he emailed me entreprise's number. I called Entreprise. They said that they needed a po number from the dealer who didn't call them. I tried to conference Tommy on the call with entreprise and he didn't answer. My car is still in service and I don't have a rental. My experience with Tommy is, sadly, disappointing. I found him to be dishonest and untrustworthy. More

Dishonest and does not care about the customer Was not honest about the time it would take for my repair, spent over 4 hours there for a minor repair that I was informed would take 30 mins. Asked Was not honest about the time it would take for my repair, spent over 4 hours there for a minor repair that I was informed would take 30 mins. Asked for the Service manager and I was just dismissed and not given any satisfaction. Dave could care less about being honest and the needs of the customer. More