Heritage Chrysler Dodge Jeep Ram Parkville - Service Center

DEALERSHIP WONT COVER ENGINE REPLACEMENT Took my 2015 Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be re Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be replaced and the camshaft lifters (which were previously done last year under warranty) had failed and needed to be replaced again under warranty. Initially, I'm advised that the lifters would be replaced under warranty and it would cost about $2200 for the rear axle motor. I pick the vehicle up and its doing the same thing as before. I drop the vehicle off again and am advised that I will need an engine. The $2200 dollar repair didn't fix any of the issues that I brought the vehicle in for and I was never told why I needed a motor. Moreover, it's confirmed that the camshaft lifters failed and at the same time that they failed, the engine started malfunctioning therefore, the engine issues were caused by the failed part...i.e the camshaft lifters. I am expected to pay $11k for an engine replacement which should be covered since the part that failed caused the malfunction. Spoke with everyone from the Service Adviser, Service Mgr, Service Director and even Jeep Customer Care. None of which are willing to help with replacing the engine. Sara, Kurt and Matt are all pleasant to work with however, I find myself having to follow-up with them more than they are with me. In addition, I'm told that the bulk of the cost for the replacement (if any) will fall on me. The Lifter failure is a well-known issue with the 6.4 engines and everyone knows that it can cause engine issues. In addition, Heritage is aware that the lifters that they installed on my vehicle (which was covered under warranty) failed. Whether it was due to a defective part or installation, it failed and caused additional damage to my vehicle. Since the part is still covered under warranty, the engine replacement/repair should be as well. At this point, I am left waiting to hear from the Service Director which has almost been a week and even then, the chances of receiving a favorable answer is slim as he stated. My only other options are to either find $11k for a motor or sell the vehicle at a drastic loss. Neither of these options are good considering that the vehicle is supposed to be from their performance division and only has 105k on the odometer. My advice: think twice before spending your hard earned money on Jeep or at least SRT and find a dealership that will back their work. More

My Service Advisor, Tommy Citro is one of the best. Always kind and professional, and always does what he can to ensure we leave there happy. Would recommend him to anyone. Always kind and professional, and always does what he can to ensure we leave there happy. Would recommend him to anyone. More

He is a xxxxx, rude, doesnt care, service dept in general needs improvement from employee to facility and parking. needs improvement from employee to facility and parking. More

Sarah slokan , Good person to work with very pleasant dedicated and knowledgeable. Only complaint kept my Jeep too long waiting for parts. dedicated and knowledgeable. Only complaint kept my Jeep too long waiting for parts. More

Thanks Joe for your great service as I was looking for a part for my Jeep Thanks joe I found the part closer to home West Coast Canada Ralph part for my Jeep Thanks joe I found the part closer to home West Coast Canada Ralph More

Made an appointment for an oil change. Arrived on time and was told that I would have to wait 3.5 hours before they would even get to me. What exactly is the purpose of making an appointment? Previously, and was told that I would have to wait 3.5 hours before they would even get to me. What exactly is the purpose of making an appointment? Previously, I had to wait over 4 weeks for a part, only to find out I never needed that part. Service department totally sucks. More

Jeffrey Webber took the time to check on the possibility of trading-in my recently purchased Wrangler for a new Gladiator. He ran numbers and was able to quote me in a short period of time. of trading-in my recently purchased Wrangler for a new Gladiator. He ran numbers and was able to quote me in a short period of time. More

Completely Disappointed in the Job done in the Service Doertment Doertment More

Ii has been a pleasure working with Dave for years on my Jeep. He knows exactly what has to be done and explains the options available in detail. Dave will go out of his way to make sure you are completely Jeep. He knows exactly what has to be done and explains the options available in detail. Dave will go out of his way to make sure you are completely satisfied. More

Dave is my guy when I need to take my car to the dealer. He takes care of everything and keeps me informed with whatever is going on with my vehicle. He takes care of everything and keeps me informed with whatever is going on with my vehicle. More