Heritage Chrysler Dodge Jeep Ram Parkville - Service Center

Quick and effective Thank you for getting me in and out. Always give me a clear understanding of my vehicle....thanks Dave! I also appreciate the fact that, he always rem Thank you for getting me in and out. Always give me a clear understanding of my vehicle....thanks Dave! I also appreciate the fact that, he always remembers my name. More

Informative, reassuring, friendly The customer service alone with Dave Phelps was excellent. He checked in with me throughout the appointment. He alerted me of a small issue that was e The customer service alone with Dave Phelps was excellent. He checked in with me throughout the appointment. He alerted me of a small issue that was easy to fix. He showed me what they recommend to get in the future. I was in and out in such a short time. Overall, I would like to say, I'm glad I had the chance to experience such great customer service at my appointment today. More

Visit on April 10, 2019 Can count on my advisor Sarah to check my vehicle, explain any problems, keep me updated on needed repairs, advise on cost & time it will take. I boug Can count on my advisor Sarah to check my vehicle, explain any problems, keep me updated on needed repairs, advise on cost & time it will take. I bought my Jeep at Heritage Parkville in 2005 & have only taken it there for service, that should tell you the quality of work they do & the confidence I have in their employees. Because of Sarah's excellent care of my Jeep it runs like new. More

Service Dave Phelps, service advisor is great to work with. He's nice, knowledgeable and explains everything. Hertiage has been my go to dealer for years. Dave Phelps, service advisor is great to work with. He's nice, knowledgeable and explains everything. Hertiage has been my go to dealer for years. More

Great service! I always bring my truck here for everything. Sarah's service was exemplary as always. Big shout out to Heritage! Thanks Sarah! You're the best! I always bring my truck here for everything. Sarah's service was exemplary as always. Big shout out to Heritage! Thanks Sarah! You're the best! More

A+ Service Came in today to have my Charger serviced.,Dave Phelps is the the best. Very knowledgeable and informative. Highly recommend Dave for all your servici Came in today to have my Charger serviced.,Dave Phelps is the the best. Very knowledgeable and informative. Highly recommend Dave for all your servicing needs More

Courteous and expedient The service was expedient. My appointment was at 8:2am and I left at 9:30. My service rep, Tom was courteous and friendly. Thank you! The service was expedient. My appointment was at 8:2am and I left at 9:30. My service rep, Tom was courteous and friendly. Thank you! More

Dodge Dakota Sport OBD Code My sons Dakota Sport (2008) failed the emissions test twice and the failure was due to a cylinder misfire. My local auto repair shop was unable to ide My sons Dakota Sport (2008) failed the emissions test twice and the failure was due to a cylinder misfire. My local auto repair shop was unable to identify the problem but Heritage Dodge located the problem and fixed it first try. They also did an excellent job in taking care of the Takata airbag recall. Good job Alex Downey!!! More

Service Made the appointment for 8 AM. Arrived and service writer processed me in immediately. She stamped the service order that I would be waiting on the ve Made the appointment for 8 AM. Arrived and service writer processed me in immediately. She stamped the service order that I would be waiting on the vehicle. I walked up the Street to a coffeeshop. shortly after my return, I was notified the vehicle maintenance had been completed and my vehicle was ready for pickup. Fast reliable service. Thank you. More