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Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Baltimore, MD
267 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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267 Reviews of Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
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April 11, 2019
Visit on April 10, 2019 Can count on my advisor Sarah to check my vehicle, explain any problems, keep me updated on needed repairs, advise on cost & time it will take. I boug Can count on my advisor Sarah to check my vehicle, explain any problems, keep me updated on needed repairs, advise on cost & time it will take. I bought my Jeep at Heritage Parkville in 2005 & have only taken it there for service, that should tell you the quality of work they do & the confidence I have in their employees. Because of Sarah's excellent care of my Jeep it runs like new. More
by Happy Jeep
Employees Worked With
Sarah Slokan
April 11, 2019
Service Dave Phelps, service advisor is great to work with. He's nice, knowledgeable and explains everything. Hertiage has been my go to dealer for years. Dave Phelps, service advisor is great to work with. He's nice, knowledgeable and explains everything. Hertiage has been my go to dealer for years. More
by Sportyspur
Employees Worked With
Dave Phelps
April 10, 2019
Great service! I always bring my truck here for everything. Sarah's service was exemplary as always. Big shout out to Heritage! Thanks Sarah! You're the best! I always bring my truck here for everything. Sarah's service was exemplary as always. Big shout out to Heritage! Thanks Sarah! You're the best! More
by RamGary
Employees Worked With
Sarah Slokan
April 10, 2019
A+ Service Came in today to have my Charger serviced.,Dave Phelps is the the best. Very knowledgeable and informative. Highly recommend Dave for all your servici Came in today to have my Charger serviced.,Dave Phelps is the the best. Very knowledgeable and informative. Highly recommend Dave for all your servicing needs More
by ChargerGang
Employees Worked With
Dave Phelps
April 09, 2019
Courteous and expedient The service was expedient. My appointment was at 8:2am and I left at 9:30. My service rep, Tom was courteous and friendly. Thank you! The service was expedient. My appointment was at 8:2am and I left at 9:30. My service rep, Tom was courteous and friendly. Thank you! More
by Deanlynes
Employees Worked With
Tommy Citro
April 09, 2019
Great Customer Service My Service Writer, Tommy Citro is always kind, courteous and professional. He went above and beyond to help me out today and I am very much appreciati My Service Writer, Tommy Citro is always kind, courteous and professional. He went above and beyond to help me out today and I am very much appreciative. I would recommend him to anyone. Fred Leavitt, who sold me the vehicle over two years ago, was also very helpful during this process. A bit thank you to both Tommy and Fred for making this experience a lot easier then I thought it was going to be. More
by MLeavitt
Employees Worked With
Fred Leavitt, Tommy Citro
April 05, 2019
Dodge Dakota Sport OBD Code My sons Dakota Sport (2008) failed the emissions test twice and the failure was due to a cylinder misfire. My local auto repair shop was unable to ide My sons Dakota Sport (2008) failed the emissions test twice and the failure was due to a cylinder misfire. My local auto repair shop was unable to identify the problem but Heritage Dodge located the problem and fixed it first try. They also did an excellent job in taking care of the Takata airbag recall. Good job Alex Downey!!! More
by Brian Z
Employees Worked With
Alexander Downey
April 01, 2019
Service Made the appointment for 8 AM. Arrived and service writer processed me in immediately. She stamped the service order that I would be waiting on the ve Made the appointment for 8 AM. Arrived and service writer processed me in immediately. She stamped the service order that I would be waiting on the vehicle. I walked up the Street to a coffeeshop. shortly after my return, I was notified the vehicle maintenance had been completed and my vehicle was ready for pickup. Fast reliable service. Thank you. More
by NC128
Employees Worked With
Sarah Slokan
March 31, 2019
Recall repair Smooth and easy. Made appointment, pulled up and got out of my car, shuttle took me home and picked me up when repair was done. Smooth and easy. Made appointment, pulled up and got out of my car, shuttle took me home and picked me up when repair was done. More
by Karenz
Employees Worked With
Very nice woman shuttle driver. (can't remember name), Alexander Downey
March 29, 2019
Warranty service Great had me in and out hardly no wait time. Dave Phelps is a pleasure to work with great customer service. Understands the customers needs Great had me in and out hardly no wait time. Dave Phelps is a pleasure to work with great customer service. Understands the customers needs More
by Compass
Employees Worked With
Dave Phelps
