Heritage Chrysler Dodge Jeep Ram Parkville - Service Center

Oil change I have been taking my car to Heritage for a while now when I have my oil changed. They informed me that the oil pan drain plug and the oil pan were I have been taking my car to Heritage for a while now when I have my oil changed. They informed me that the oil pan drain plug and the oil pan were stripped and needed to be Replaced. I have been taking it to them for service and they stepped up to the plate and did not charge me for that. At least not yet I hope that doesn’t change. Had it been another place it’s possible that I would have been charged. Dave Phelps has helped me out immensely and that is one reason why I keep a Dodge product. More

Excellent customer service I purchased my car used from Heritage. The buying experience was wonderful. Great service department. Excellent customer service. Wonderful experience I purchased my car used from Heritage. The buying experience was wonderful. Great service department. Excellent customer service. Wonderful experience overall. I would highly recommend. More

Service The service is always great here. The service advisors get you an appointment quickly. They get the parts need ASAP. Very satisfied customer. Would r The service is always great here. The service advisors get you an appointment quickly. They get the parts need ASAP. Very satisfied customer. Would recommend to a friend. More

Oil change alignment Alex is always very professional , work is usually completed in a timely manner. Will purchase new car from this dealership in the future Thank y Alex is always very professional , work is usually completed in a timely manner. Will purchase new car from this dealership in the future Thank you More

Heritage Sales great, Customer service in Service Poor I pondered whether to reply but decided to do so. I absolutely loved my salesmen Chad when I bought my Renegade in December. Monday morning I was c I pondered whether to reply but decided to do so. I absolutely loved my salesmen Chad when I bought my Renegade in December. Monday morning I was concerned when my car stated I needed an oil change after 6900 miles. I was told a year or 10k. I called your service line and left a message with my name and number when an associate was not available. This was around 730. I continued to work and called a few other times with no opportunity to speak to someone. Once i did select to make an appt but they could not answer my question. I didn’t know if it was something “serious “. I called the other two local Jeep dealerships and got through immediately. Both have sound advise and eased my concern. I realized around 9 am still no call back and called again this time selecting sales and went to A receptionist named Chrystal. I told her i wanted to speak to the manager. She transferred me only to have the call disconnected at some point. At that time I tried contacting Chad and texted him as well. I called back to Chrystal and told her I didn’t care which manager I spoke with. At this time it was not the matter of getting an oil change but the total lack of respect and customer service promised to me at my purchase. She said she attempted “both” managers and would send them both messages to call me . Meanwhile i made an appt for my free first oil change. At 2:15 pm I texted Chad again stating yet 5 more hours and no calls from anyone. He showed my text to ..I believe the General Mgr. who finally called me. I vented, he apologized, said something about pulling the calls. I told him i had the appt but would never bring my car there for service...what happened if it was serious. He did not offer me anything to help retain my business and i explained again my only good experience was Chad, but that i had made my free oil change appt. Tuesday morning I remembered an issue with my car and called to see if I need to add this to my ticket. It was 834 am. Guess what .... no return call. I called Chad and he talked me through my concern and that it was not a service issue. Today.... i called to see the status of my drop off and was told o would be transferred to a service rep. I said no- i will hold until one is available. Tommy was very professional and kind and was actually trying to call me when i was on hold. When i went to pick up my car I was told it was 89.00 and that they do not offer free oil changes. I retained my cool and simply stated I had already spoken to both and mgr and sales rep about this. Tommy was kind enough to tear up the invoice and provide a new $0 invoice to me. Guess what...... never ever a respectful response for my calls on Monday and Tuesday. I can’t believe this. I will never bring my car there- not related to the actual service but for the lack of customer service. I am thinking of bringing this to both Jeep and Mile one since it was not an individual event. More

Always Satisfied Greeted by friendly staff. Reliable shuttle service with friendly drivers. Fast and Efficient diagnostics. Great communication. I’m notified promptly Greeted by friendly staff. Reliable shuttle service with friendly drivers. Fast and Efficient diagnostics. Great communication. I’m notified promptly when my vehicle is is ready for pick up. Great job on needed repairs. More

Great Service Service was great overall. Took my Jeep in for recall with some other issues I noticed and Dave took time to address all my issues and concerns. Service was great overall. Took my Jeep in for recall with some other issues I noticed and Dave took time to address all my issues and concerns. More

Oil changed Dave was the best customer service excellent he know his job he even told me about my headlights and set the appointment for them to get repaired. I w Dave was the best customer service excellent he know his job he even told me about my headlights and set the appointment for them to get repaired. I was most happy when he walked me to my car and opened the door that never happened before after getting service done to my vehicle More

Oil change Great service and got back vehicle fast. Very nice facility. My tech was very nice and kept me informed Will recommend this place to all Great service and got back vehicle fast. Very nice facility. My tech was very nice and kept me informed Will recommend this place to all More

Tommy Citro is GREAT Every time I visit service at Heritage, Tommy Citro is always phenomenal. His customer service is excellent and is always reassuring when listening to Every time I visit service at Heritage, Tommy Citro is always phenomenal. His customer service is excellent and is always reassuring when listening to his customers questions and concerns. I will continue to use Heritage to service my car because of the great customer service I receive from Tommy. More