Heritage Chrysler Dodge Jeep Ram Parkville - Service Center

Tommy citro I called up and tommy was able to schedule an appointment for me. Very helpful and courteous. Can’t wait to bring my baby back. I called up and tommy was able to schedule an appointment for me. Very helpful and courteous. Can’t wait to bring my baby back. More

Parking Brake Service I couldn’t have my rear brakes replaced because of a parking brake issue. I called the service department of the dealership to set up an appointment. I couldn’t have my rear brakes replaced because of a parking brake issue. I called the service department of the dealership to set up an appointment. The appointment was set for 8am of a Friday which was perfect considering that’s my day off from a tiresome schedule. When I arrived to the dealership I was greeted by all the employees and asked by service department receptionist if I needed help. I explained to her what my issue was and she lead me to Matt Beckman. Matt explained the process that needed to be done in order to troubleshoot the problem and was sincere about the wait time. He showed me to the waiting room and assured me that when he got information on the problem that me would relay the issue and the proper repairs that needed to be done. Thirty minutes went by and for sure as he said he had news. He explained that the module needed to be replaced in order to have the parking brake released. He gave me my options for repairs that needed to be completed along with the pricing. I made a decision that was reasonable for my pockets at the time. The repairs were made and I went on to enjoy the rest of my Friday off. Matt was very professional and friendly. ??... More

Best service department ever!!!!! The service department is so helpful and can always pinpoint my concerns and problems.. the waiting area is clean and comfortable.. they are however, The service department is so helpful and can always pinpoint my concerns and problems.. the waiting area is clean and comfortable.. they are however, always crowded and I believe that is because they are good and the mechanics know exactly what they’re doing..the customer service in this department is over the top...thumbs up.... this is my 3rd vehicle and I’ve been dealing with this service department since 2006.. More

body shop 1st class operation and the Mgr. Roger Z couldn't been more helpful and professional. They are very Conveniently located and know what they are doi 1st class operation and the Mgr. Roger Z couldn't been more helpful and professional. They are very Conveniently located and know what they are doing and more. Bob More

happy customer Best quality work at a fair price. Wonderful service staff always willing and able to explain what the repair will involve. I appreciate not having Best quality work at a fair price. Wonderful service staff always willing and able to explain what the repair will involve. I appreciate not having to drive out to the Fiat dealership for service. More

Service of Ram Service dept did an amazing job getting me in and out quickly. Advisor made sure I was taken caere of. I highly recommend Dave Phelps as an advisor he Service dept did an amazing job getting me in and out quickly. Advisor made sure I was taken caere of. I highly recommend Dave Phelps as an advisor he is straight to the point and took care of me. More

Airbag recall I have always had good service at this dealership. Good customer service as well. Everyone has always been professional, courteous and easy to deal wi I have always had good service at this dealership. Good customer service as well. Everyone has always been professional, courteous and easy to deal with. More

Fix roof Dave gave us the best option to get the roof repaired and found a few more service items ( like a dead bird in the engine) to clean up Dave gave us the best option to get the roof repaired and found a few more service items ( like a dead bird in the engine) to clean up More

Great Experience Another great experience. Our service writer Tommy Citro was wonderful. Always so friendy and knowledgeable. Goes above and beyond to help you. Would Another great experience. Our service writer Tommy Citro was wonderful. Always so friendy and knowledgeable. Goes above and beyond to help you. Would recommend him to anyone. More

Magnificent My father, Kenny went in to get his exhaust system fixed on his Ram and he said that the service by Jeff Tenebaum was magnificent and thorough. My father, Kenny went in to get his exhaust system fixed on his Ram and he said that the service by Jeff Tenebaum was magnificent and thorough. More