Heritage Chrysler Dodge Jeep Ram Parkville - Service Center

Great teamwork Kurt was very attentive to alleviate an issue I had when I first brought in my Jeep. Assigning me to one of his Best Service Advisors, Alex gave me th Kurt was very attentive to alleviate an issue I had when I first brought in my Jeep. Assigning me to one of his Best Service Advisors, Alex gave me the support I needed. Alex texted me everyday with updates on my vehicle and was an amazing liaison with my warranty company to get the job done in a timely manner! More

Wrangler Before even going into the dealership I had been talking to Dan about what Jeep I wanted. They didn't have one there but he searched and got me the Je Before even going into the dealership I had been talking to Dan about what Jeep I wanted. They didn't have one there but he searched and got me the Jeep I wanted within a monthly payment I could afford. Great overall experience. More

Very poor customer service Had tires rotated then couldn’t get lugs off. Was told I would need to make appointment. After several irate phone calls I was able to take it in same Had tires rotated then couldn’t get lugs off. Was told I would need to make appointment. After several irate phone calls I was able to take it in same day. Supposedly was fixed went to change tire one lug was still frozen broke stud off to get tire off. still not fixed haven’t had time to change out broken lug All this because I had service done at dealership. Wonder what it’s gonna cost to get new lug installed More

New vehicle, bad transmission, backfired out exhaust. New vehicle, lemon, bad transmission, dealer trying to replace and svc as quick as possible, mfg. fighting to not replace vehicle. Only 2 months old, New vehicle, lemon, bad transmission, dealer trying to replace and svc as quick as possible, mfg. fighting to not replace vehicle. Only 2 months old, 1200 miles More

Quick and reliable I have purchased 2 vehicles from Heritage and the have received excellent service on both. In addition the techs are pleasant, knowledgeable.and depen I have purchased 2 vehicles from Heritage and the have received excellent service on both. In addition the techs are pleasant, knowledgeable.and dependind on type of service your wait time is no more than an hour. More

Dave Always Impresses The service people are very nice. I see Dave every time I need something fixed or replaced on my Chrysler 200. I would highly recommend this service c The service people are very nice. I see Dave every time I need something fixed or replaced on my Chrysler 200. I would highly recommend this service center and if you get the opportunity to be helped by Dave. You don't get the feeling that they are just trying to take your money for pointless maintenance on your car. Although it can be expensive as would be at any place, they do a good job. More

Very good management The service manager was right on point, you got me checked in dry fast my appointment was right on time and the work was done well. I'm going to be us The service manager was right on point, you got me checked in dry fast my appointment was right on time and the work was done well. I'm going to be using the same service manager each time, cuz he also explained to me extra work do we need to be done as far as the maintenance of my vehicle in the future. More

Alex is very helpful Safety recall. Alex ordered the parts, kept me advised of status, and scheduled the repair in less than a week. Very pleased with the service I get fr Safety recall. Alex ordered the parts, kept me advised of status, and scheduled the repair in less than a week. Very pleased with the service I get from him. More

Outstanding service Better service than I've gotten in the past! Revealed information about service and warranty, and I will be going back when I have issues with my vehi Better service than I've gotten in the past! Revealed information about service and warranty, and I will be going back when I have issues with my vehicle. More

Jeep service Very friendly service department. They have a very comfortable waiting room. Alex kept me informed of the status of my job. The service was performed Very friendly service department. They have a very comfortable waiting room. Alex kept me informed of the status of my job. The service was performed to my complete satisfaction. More