Heritage Chrysler Dodge Jeep Ram Parkville - Service Center

As alwayz Dave is the man... the customer service is alwayz awesome... it doesn’t matter if you have a $59,000 new car or a $5,000 used car.. Everyone is treated with the same respect.. alwayz awesome... it doesn’t matter if you have a $59,000 new car or a $5,000 used car.. Everyone is treated with the same respect.. More

This dealership is great. I was very pleased with the work and friendly atmosphere. They told it would take 5 days to finish my car, but they called me back that afternoon. work and friendly atmosphere. They told it would take 5 days to finish my car, but they called me back that afternoon. More

Alex is always on his job and professional appreciate where he takes care of business he always make sure everything is done and I’m happy so thanks again where he takes care of business he always make sure everything is done and I’m happy so thanks again More

I have been very pleased with my experience with this dealership since starting to use their service department several years ago. Their service agents have all acted professionally, been able to explai dealership since starting to use their service department several years ago. Their service agents have all acted professionally, been able to explain the nature and purpose of the services, and have been realistic in estimating times and scheduling. Best service department I have experienced in nearly 60 years of automobile ownership. More

The service department is Attentive to your needs and are people friendly. Longer wait times when getting oil change and tires rotated. Shuttle service available if live close. people friendly. Longer wait times when getting oil change and tires rotated. Shuttle service available if live close. More

Great service overdue on my part. Sarah is my usual but this time Alex. But no next visit reminder sticker was put on my window. this time Alex. But no next visit reminder sticker was put on my window. More

Great customer service and very thorough report that details what service might need to be done in the future to keep you vehicle running smoothly. details what service might need to be done in the future to keep you vehicle running smoothly. More

They were quick to do my routine maintenance check and even offered to give me the service for free that day because of having had to reschedule due to a scheduling conflict that was their doing. even offered to give me the service for free that day because of having had to reschedule due to a scheduling conflict that was their doing. More

Very clean and organized. Pleasant staff. Tommy Citro was very pleasurable to work with and I had my Jeep back sooner than promised. Great first time experience. very pleasurable to work with and I had my Jeep back sooner than promised. Great first time experience. More

Very bad experience! Where do i start? I went in for an oil change amd left with a little extra. The drive up to the service area there is no place to park or sign with instructions for customers that have oil change amd left with a little extra. The drive up to the service area there is no place to park or sign with instructions for customers that have appointments. Usually most other dealers i go to have a drive thru service. Not this one! I pull in through the breeze way and an employee is standing there, as if he's waiting to help customers. We make eye contact but he says nothing. I remain in my vehicle with window rolled down. Still nothing. Finally he yells you can't park there, after i had already turn off truck and go inside for assistance. So i go back in my truck and try to find a spot to park. Its jam packed with for sale trucks front and back! So i just park it in front of the service garage as requested. The sales lady i was working with didn't have any customer service experience, she was worse than the average gas station attendant. The Truck is only 2 years old, i use it for commuting and they told me i need a new battery? Now this can't be true as it works fine, unless Chrsyler stock batteries are bad quality. The one thing they did right was to change the oil fast and ahead of schedule, as i went in 30 minutes early, and was done in 30 minutes. As i was driving out i noticed a slight wobble to my to the truck. Seems like they messed up something when they jacket the truck up or rotated the tires. The truck noticably wobbles now.... More