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Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Baltimore, MD
269 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
269 Reviews of Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
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December 18, 2019
Dave Phelps was my service representative. I was at the dealership for routine maintenance on my 2019 Jeep Grand Cherokee. I was very pleased with the professional handling of my service needs by Dave! dealership for routine maintenance on my 2019 Jeep Grand Cherokee. I was very pleased with the professional handling of my service needs by Dave! More
by Jfunkhouser
Employees Worked With
Dave Phelps
December 18, 2019
Took care of noise with engine mount timely and effectively. Car was finished quickly. Price was as expected but with a charge for part that was not planned but was explained and was practical and effectively. Car was finished quickly. Price was as expected but with a charge for part that was not planned but was explained and was practical and not expensive. Just $6 more. More
by Toyer
Employees Worked With
Alexander Downey
December 07, 2019
The driver side door window failed. I took the Dakota truck to Heritage Dodge and had the window actuator replaced ($370) and the door panel put back. Overall cost was $780. Very pleasant personnel truck to Heritage Dodge and had the window actuator replaced ($370) and the door panel put back. Overall cost was $780. Very pleasant personnel and the work was great. More
by w3dot.bud
Employees Worked With
Sarah Slokan
November 30, 2019
Really happy with my visit, the salesman Mr. Cooney made me comfortable and wasn't pushy and listen to what I wanted. I has a recall, I was sent a email and the s with my visit, the salesman Mr. Cooney made me comfortable and wasn't pushy and listen to what I wanted. I has a recall, I was sent a email and the service mr. Phelps made sure I was seen at the time that we discussed and it was a quick visit. More
by croix0316
November 29, 2019
Service advisor Dave Phelps diagnosed my cars issue and helped me avoid what would have been a hefty unnecessary bill. Transparency and honesty goes a long way. Never had a bad experience at this location. helped me avoid what would have been a hefty unnecessary bill. Transparency and honesty goes a long way. Never had a bad experience at this location. Shuttle drivers a plus as well, get me to work safe and sound despite the atrocious traffic. More
by kbutler92
Employees Worked With
Dave Phelps
November 29, 2019
Mr. Dave Phelps was very friendly and professional. He contacted me frequently by phone and email to provide updates on the progress of my vehicle. contacted me frequently by phone and email to provide updates on the progress of my vehicle. More
by MicheleG
Employees Worked With
Dave Phelps
November 25, 2019
I was treated great by the service attendant. I’ve been buying jeeps and having them serviced at this location for 15 years. I like the people who work there. Sarah is the service person I see. She is kn buying jeeps and having them serviced at this location for 15 years. I like the people who work there. Sarah is the service person I see. She is knowledgeable and treats me great. More
by Williammahoney
Employees Worked With
Sarah Slokan, Elaine Glassman, Kenny Amos, Roger Zajdel, Brad Scammell
