Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Baltimore, MD
267 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
267 Reviews of Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Sort by
January 21, 2020
At first I was disappointed that they didn't have my tire and stock, but later I realized there are just so many GD tires nowadays, they literally cannot keep them all in stock! And there is no substitute fo and stock, but later I realized there are just so many GD tires nowadays, they literally cannot keep them all in stock! And there is no substitute for actually reading the codes and descriptions on the side walls of my undamaged tires. In any event, 24 hours later new tire and I'm on my way! More
by JAG_2017
Employees Worked With
Tommy Citro
January 20, 2020
Alex was very helpful with the overall service on the Caravan, he kept me informed on the status of repairs and the time frame it would be done. Caravan, he kept me informed on the status of repairs and the time frame it would be done. More
by rbrown
Employees Worked With
Alexander Downey
January 11, 2020
I’ve had a great experience both times that I went to dealership...first when I bought the truck then at the first oil change. dealership...first when I bought the truck then at the first oil change. More
by cmlawns
January 10, 2020
I brought my car in only to pay $140 for a diagnostic computer code check reading that indicating I needed a Shifter knob/mechanism replacement and that would cost me $800 parts and labor. The car is a 2 computer code check reading that indicating I needed a Shifter knob/mechanism replacement and that would cost me $800 parts and labor. The car is a 2016 Chrysler 200 with 34,000 miles. The expense I incurred wasn’t warranted for no immediate remedy, Ed specially when I discovered the repair could be made elsewhere for about $450. More
by Garyabrown
Employees Worked With
January 09, 2020
Eveything was so perfect! Tommy was helpful and knowledgeable about everything I asked! Quick service! My appointment was at 8am and I was out by 9am. Thanks for always being the bes! knowledgeable about everything I asked! Quick service! My appointment was at 8am and I was out by 9am. Thanks for always being the bes! More
by Alex
Employees Worked With
Tommy Citro
December 31, 2019
Excellent customer service. My service advisors are always friendly and extremely helpful. It is always a pleasure interacting with the staff. Thank you for providing great service. always friendly and extremely helpful. It is always a pleasure interacting with the staff. Thank you for providing great service. More
by Sally
Employees Worked With
Sarah Slokan, Tommy Citro
December 18, 2019
Dave Phelps was my service representative. I was at the dealership for routine maintenance on my 2019 Jeep Grand Cherokee. I was very pleased with the professional handling of my service needs by Dave! dealership for routine maintenance on my 2019 Jeep Grand Cherokee. I was very pleased with the professional handling of my service needs by Dave! More
by Jfunkhouser
Employees Worked With
Dave Phelps
December 18, 2019
Took care of noise with engine mount timely and effectively. Car was finished quickly. Price was as expected but with a charge for part that was not planned but was explained and was practical and effectively. Car was finished quickly. Price was as expected but with a charge for part that was not planned but was explained and was practical and not expensive. Just $6 more. More
by Toyer
Employees Worked With
Alexander Downey
