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Heritage Chrysler Dodge Jeep Ram Parkville
Baltimore, MD
1,910 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,910 reviews
September 09, 2020
Brian Perry provided excellent services. He had a lot of knowledge about cars and was very good at informing and relaying it to customers. The price was also just as discussed on the form without any hidden knowledge about cars and was very good at informing and relaying it to customers. The price was also just as discussed on the form without any hidden charges. The whole team was very helpful with the paperwork. More
by kris
Employees Worked With
September 08, 2020
Company vehicle has been there 2 weeks waiting to be looked at for a warranty related problem. Haven’t heard from anyone, left two messages because the service advisors don’t answer the phones. looked at for a warranty related problem. Haven’t heard from anyone, left two messages because the service advisors don’t answer the phones. More
by Med Care Transportation
Employees Worked With
Other Employees :
Sarah Slokan, Dave Phelps, Tommy Citro, Alexander Downey
September 08, 2020
Repair department has More work than it can handle expediently. Long schedule waiting time for repairs. Average 5 to 8 business days just to start work. Then any added waiting time on parts, etc. Bou expediently. Long schedule waiting time for repairs. Average 5 to 8 business days just to start work. Then any added waiting time on parts, etc. Bought car new at this dealer and have had serviced here for the last 13 years. They stand by their work. It just takes a while. Alex is best communicator. More
by albertofs14
Employees Worked With
Alexander Downey
September 07, 2020
Ken couldn't give me the time of day. I contacted him specifically with the car I wanted, when finally called me, he said "what are we doing here", you've changed cars many times. I only had one car in m specifically with the car I wanted, when finally called me, he said "what are we doing here", you've changed cars many times. I only had one car in mind the entire time. He brushed over numbers, that didn't make sense and wouldn't explain them. Just rushed off the phone. I also contacted the GM to tell him about my experience, and never heard back. More
by GC54
Employees Worked With
September 05, 2020
SHOUT OUT TO HERITAGE ON HARTFORD ROAD ALWAYS CARING ABOUT THEIR CUSTOMERS 100% ALWAYS GETTING A EMAIL FROM THEM AND A TEXT I LIKE THAT THEY TAKE GOOD CARE OF MY DODGE RAM I ONLY LET THEM SERVICE MY TRU ABOUT THEIR CUSTOMERS 100% ALWAYS GETTING A EMAIL FROM THEM AND A TEXT I LIKE THAT THEY TAKE GOOD CARE OF MY DODGE RAM I ONLY LET THEM SERVICE MY TRUCK THEY ALWAYS ANSWER MY QUESTIONS IN A SATISFYING WAY VERY FRIENDLY AND WHEN I AM THERE WHEN THE TRUCK IS GETTING SERVICE I FEEL SO COMFORTABLE THERE THEY R THE BEST HOORAY FOR HERITAGE. More
by haleemahchild
Employees Worked With
Sarah Slokan, Alexander Downey
September 04, 2020
Less than twelve hours before I left for vacation, my ABS and traction control light came on on my 2015 JKU, resulting in a substantial drivability issue. Since the Heritage Jeep service center was closer t and traction control light came on on my 2015 JKU, resulting in a substantial drivability issue. Since the Heritage Jeep service center was closer to me than the dealership I bought it from, I chose to drive it there without an appointment. My Service Advisor, Alex Downey; clearly saw that I was distraught when I walked in and quickly sprang in to action. Even though he clearly was busy, with several sets of keys and invoices on his desk, and it was quickly becoming the closing time he calmed me down and listened to what my issue was. He checked for codes right in the drive aisle and hypothesized how it can be remedied. He diagnosed it as a speed sensor, explained how common it was and easily it can be fixed. He verified the availability of the replacement part, and informed me that he would touch base the next morning. Even though he didn't guarantee that he could fit it in, and he certainly didn't owe me anything, as I didn't have an appointment, he explained that he would give it a valiant effort. The next morning, he called me and let me know that it would be ready between noon and 2 PM. At 11 AM he called me to let me know that not only was the Jeep ready, he was able to submit a claim through my extended warranty company and that I was only responsible for the $100 deductible. This level of exemplary service needs to be celebrated and commended. Alex, thank you again for your help. Your efforts did not go unnoticed. More
by Jammasterjay55
Employees Worked With
Alexander Downey
September 04, 2020
Mike Lanci was of great help during this process of trading in for a newer vehicle. The process takes a bit but the dealership is eager to assist and they go out of their way to help you meet your budg trading in for a newer vehicle. The process takes a bit but the dealership is eager to assist and they go out of their way to help you meet your budget. We will be back when we trade in our next car. More
by melmetro
Employees Worked With
Michael Lanci, Mike Tomazos
September 04, 2020
I went to this dealership through a recommendation and it was great! Everyone was so helpful and very accommodating! Brian really listened to my needs and helped me find my dream car! was great! Everyone was so helpful and very accommodating! Brian really listened to my needs and helped me find my dream car! More
by Hannah
Employees Worked With
