Heritage Chrysler Dodge Jeep Ram Parkville

Brian was very easy to work with. Well informed, communicative, helped guide us through the ordering process to get exactly what we wanted. No pressure through the entire process. communicative, helped guide us through the ordering process to get exactly what we wanted. No pressure through the entire process. More

Well I must say that I have never had an experience like the one I had earlier this month. When I arrived to look at my desired special edition truck everything was going so well. That is until our salesp the one I had earlier this month. When I arrived to look at my desired special edition truck everything was going so well. That is until our salesperson had to drive the vehicle off the lot and proceeded to drive the brand new truck down a very small side road and through several tree limbs, and then when we say not to do that again that person does so again and then says "Well that's like normal wear and tear". I couldn't believe what just happened and all I could do was shake my head in disbelief and think "did that just happen?". It did happen and although one could have walked away, I didn't think that person should reflect the entire dealership so with the assistance of Chad Edwards and the assignment of a new salesperson, Jeremy Cooney, we came to an agreement the following day. I must say that Jeremy knew his stuff and took care of us during this most unusual time. Although I'm rating the dealership as a 3, that is primarily to offset the 0 score I would give to the initial salesperson. I guess maybe they need to add to their new hire training that either customers drive the car off the lot or include a session about "Don't drive the brand new vehicle through a tree!", of course who would ever think you'd have to train someone not to drive through tree limbs. Still shaking my head on that one. More

Jeremy is a great sales person. He made the process extremely easy and made me enjoy my buying experience at Heritage Jeep Dodge and Chrysler. extremely easy and made me enjoy my buying experience at Heritage Jeep Dodge and Chrysler. More

We had an excellent experience at The Heritage. Jeremy was very helpful and took his plenty of time to work with us finding a Jeep Cherokee. It was not easy decision but he gave us plenty of time to mak was very helpful and took his plenty of time to work with us finding a Jeep Cherokee. It was not easy decision but he gave us plenty of time to make the final decision on purchasing it. More

Mike Lanci was great! He knew exactly what I needed and got me on the road in no time! Also had really good energy and customer service. Thanx! got me on the road in no time! Also had really good energy and customer service. Thanx! More

The Heritage team was great. I was out of state but felt at home. They were friendly, honest, fast and well informed. A great experience for my new truck purchase. at home. They were friendly, honest, fast and well informed. A great experience for my new truck purchase. More

I had to drop off my Jeep after already having made an appointment. Came back 2 hours later and my Jeep still wasn't done. I only came in for a oil change. 2 1/2 hours for a oil change is freaking ridicul appointment. Came back 2 hours later and my Jeep still wasn't done. I only came in for a oil change. 2 1/2 hours for a oil change is freaking ridiculous. Should have went to Jiffy Lube. More

This transaction was quick, transparent and done with the customer in mind. Brian Perry did an amazing job having a car ready for me to test drive before I even got to the dealership. Once there he answered customer in mind. Brian Perry did an amazing job having a car ready for me to test drive before I even got to the dealership. Once there he answered all questions with detail and a direct approach. The team worked to get me a vehicle at the right price and in a timely manner. Thanks guys!! More