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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.6
1,910 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,910 reviews

October 14, 2020

They have the best customer relations. Ms Jenna did a great job with the rapid response to my emails. Mr Josh Rodriguez was my sales rep and he was just amazing. He took his time to explain everything in More

by Mac saka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenna, Joshua M. Rodriguez, Mike Tomazos
Jan 29, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Mac, we're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Parkville. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 12, 2020

BRIAN IS THE MAN !!! I LIVE IN PA ABOUT 1 1/2 HOURS AWAY FROM THE DEALERSHIP. BRIAN ANSWERED ALL THE QUESTION'S I HAD ABOUT THE VEHICLE I WANTED IN A VERY TIMELY MANNER. HE ACTUALLY GAVE ME A PRICE QUOTE TH More

by JL4221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Chrysler Dodge Jeep RAM Parkville. We hope you continue to choose us for all your automotive needs! Safe travels!

October 09, 2020

Mike was super accommodating, and worked really hard to find a car that was a perfect fit! Everyone involved made a sometimes difficult process very smooth. I will definitely be back for the next car. More

by justinekaskel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lanci, Brad Scammell, Rob Wills
Oct 14, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Chrysler Dodge Jeep RAM Parkville! We hope you continue to choose us for all your automotive needs! Safe travels!

October 08, 2020

Thank you Brian for your efficiency in the process making it so much easier for me to choose the rite vehicle for me and my family. Your professionalism and patience is greatly appreciated. After so much r More

by Angelriveraone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Parkville. We hope to be of service to you again! Have a wonderful day!

October 06, 2020

Here we are almost 4 months later still no registration. Can you say horrible customer service. You buy a car in June and the registration doesn't go out until August really. More

by netcommcable
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Perry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Cho
Oct 15, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. Your input is very important to us, as we strive to meet then exceed the expectations of all our customers. We sincerely apologize for the delay in receiving your vehicle’s registration and permanent tags, and understand your frustration with the situation. Our General Manager, Brad Scammell, has attempted to contact you multiple times to further discuss and provide an update on the status of your registration and tags, but has been unsuccessful in connecting with you each time. At your earliest convenience, please contact Brad directly at bscammell@mileone.com or 410.663.7233 so we can ensure the rest of your experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to speaking with you soon.

September 29, 2020

We’re on our 4th lease with Brian Perry. Over the years he’s been very professional, kind, and helpful. He makes us feel very comfortable every time and is the reason we do business in Parkville even thoug More

by Bendavidtennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Parkville!

September 28, 2020

Brian was great to work with! We told him our budget and he found the perfect Jeep Grand Cherokee for us very fast! I would definitely recommend working him! More

by Ioannis Benetos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Ioannis, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you're ever in need of more help, please let us know! Have a wonderful day!

September 25, 2020

Michael Lanci was a great Sales Associate. He answered all our questions and helped us make a really informed choice. My daughter is delighted with her new to her car! More

by MFMS1
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Sep 28, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for your support! We're happy we could help. If you have any additional questions, we will be more than happy to assist you! Safe travels!

September 25, 2020

Mike L. was a pleasure to work with in purchasing my Grand Cherokee. He was patient, knowledgeable and willing to work with us. Thank you to the whole team for a smooth and easy car buying experience! More

by jhenneman0619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lanci, Mike Tomazos
Sep 28, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 24, 2020

We had a great experience with this dealership. We discussed pricing ahead of time and they held up their end of the deal. We would gladly drive 100 miles again to work with this staff again. More

by sherylsp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Tomazos
Sep 28, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Shery, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

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