Heritage Chrysler Dodge Jeep Ram Parkville

Went Above and Beyond. I was interested in seeing a new RAM Pickup on a terrible day of bad weather. Brian drove around the lots to find one and cleaned off a RAM Limited 1500 just to show me. The features RAM Pickup on a terrible day of bad weather. Brian drove around the lots to find one and cleaned off a RAM Limited 1500 just to show me. The features and overeall truck were outstanding. The price was extremely competitive the first time without haggling, and so was my trade offer. I bought it that day. The purchase process took about 1.5 hours. It was about a fair, quick, and easy as a car deal could be. More

Placed an order for a RAM 1500 in October my sales representative (Brain Perry) kept me informed along the way. Very easy process and IA would do it again. The only struggle was turning in my leased representative (Brain Perry) kept me informed along the way. Very easy process and IA would do it again. The only struggle was turning in my leased truck. Although I purchased it from the same dealership, it wasn't a Chrysler Captial lease so it cost me more than I planned to turn the vehicle in. Lesson learned More

Having been to another Jeep dealership that was unable to explain a big add-on charge, the first thing I asked Mike Lanci was what we'd be paying for. He took out a piece of paper, wrote it all down, and wa explain a big add-on charge, the first thing I asked Mike Lanci was what we'd be paying for. He took out a piece of paper, wrote it all down, and was absolutely straightforward. He even delivered our car to the house when it got too late for us to stay at the dealership to finish our purchase that evening, rather than make us come back the next day.. Excellent service, start to finish. We got exactly what we wanted at a very good price. More

Mike Lanci made my car buying experience as straightforward and honest as I could ask for. This was honestly the best experience I've ever had buying a used car. There was a little haggling, as straightforward and honest as I could ask for. This was honestly the best experience I've ever had buying a used car. There was a little haggling, as to be expected, but I never felt discomforted, belittled, or taken advantage of. I can't say that about other dealers I visited before this one. Overall my experience was professional and satisfying. They even worked with me to repair some cosmetic defects on the seat and I'm scheduled to revisit for a dent pull. Superb service! More

Our Sales Consultant, Aerrick, was outstanding . I called to price a new Durango. He provided me price of one on the lot. I set an appointment and upon arrival, Aerrick had the vehicle sitting by th called to price a new Durango. He provided me price of one on the lot. I set an appointment and upon arrival, Aerrick had the vehicle sitting by the showroom. He spent time going over the vehicle and all the features. We decided not to purchase that one but ordered a new Citadel. He was excellent to work with and kept me updated on the arrival. Once it arrived, I sat an appointment to pick it up. Everything went smooth until we got to the finance Department. We felt like it was a production line, unfriendly and rushed to make choices and sign the papers. I had put $1000. down on the vehicle when ordering it, and when I inquired about this amount being subtracted from the price, Mike said he didn't see it and when we get our CC statement if it was on there call and they would work with us to get the money back. Sure enough it was on my CC statement. I called and after me providing all the information they should have had and four phone calls later, they acknowledged they found it and would refund that amount. Mike did not search the day we picked up the vehicle or check with management to resolve the issue that day. We felt he was throwing the responsibility back on us to prove we had given them $1000.00 down upon the order. Finance did not treat us a valued customer. Sad since this was the third vehicle we have purchased from them and the first time we've had this issue. More

Brian is very knowledgable and gave us realistic timelines around our purchase. He was also friendly and helpful without giving us a hard sell. I would recommend Brian to anyone considering a purch timelines around our purchase. He was also friendly and helpful without giving us a hard sell. I would recommend Brian to anyone considering a purchase at this dealership. Unfortunately our experience with the finance department was disappointing. They forgot that we had put down a $500 deposit, and even after we pointed it out and they found our check, they forgot to put it into the contract we signed. If we had not been diligent about reading over everything, we would have been out $500. They also offered us additional coverage on the car and when we declined, they offered it at a lower price. That feels dishonest. The five star rating for this dealership is a reflection of our good experience with Brian Perry. More

My first time visiting Heritage was on January 30, 2021 Mr. Michael Lanci was certainly a joy to work with I wasn't looking to purchase a vehicle merely just car looking, Mr. Lanci and his team was able to Mr. Michael Lanci was certainly a joy to work with I wasn't looking to purchase a vehicle merely just car looking, Mr. Lanci and his team was able to get me approved for a vehicle with no money down and I was able to purchase the vehicle that I had been seeing sitting on their lot every time I drive pass their location. When I say the whole team worked miracles to get me into a vehicle they did just that, Mr. Lanci also took the time out to call me and check to make sure everything was going good with the vehicle. Thank you Mr. Lanci and your team for working so very hard to put me into the vehicle that I've always wanted, I will certainly shop Heritage again for my next vehicle. More

Bought my second Jeep from Jeremy over the past weekend and was very happy with my time at the dealer. Jeremy is very helpful, engaged, and willing to do anything to help the customer out. Hopefully when and was very happy with my time at the dealer. Jeremy is very helpful, engaged, and willing to do anything to help the customer out. Hopefully when it is time for my next car Jeremy will still be there to assist! More

Mr. Mike knee I came in to get my new car and didn’t allow me to walk away without my new baby. The whole team was wonderful to work with and I would recommend them to anybody purchasing a car. allow me to walk away without my new baby. The whole team was wonderful to work with and I would recommend them to anybody purchasing a car. More

Brian was very helpful and informative during my purchase. He answered all my questions. I would have preferred more closing work have been completed prior to my arrival since I had done online wo purchase. He answered all my questions. I would have preferred more closing work have been completed prior to my arrival since I had done online work first. One major negative was the empty gas tank upon receipt of the car. More