Heritage Chrysler Dodge Jeep Ram Parkville

Our Sales Consultant, Aerrick, was outstanding . I called to price a new Durango. He provided me price of one on the lot. I set an appointment and upon arrival, Aerrick had the vehicle sitting by th called to price a new Durango. He provided me price of one on the lot. I set an appointment and upon arrival, Aerrick had the vehicle sitting by the showroom. He spent time going over the vehicle and all the features. We decided not to purchase that one but ordered a new Citadel. He was excellent to work with and kept me updated on the arrival. Once it arrived, I sat an appointment to pick it up. Everything went smooth until we got to the finance Department. We felt like it was a production line, unfriendly and rushed to make choices and sign the papers. I had put $1000. down on the vehicle when ordering it, and when I inquired about this amount being subtracted from the price, Mike said he didn't see it and when we get our CC statement if it was on there call and they would work with us to get the money back. Sure enough it was on my CC statement. I called and after me providing all the information they should have had and four phone calls later, they acknowledged they found it and would refund that amount. Mike did not search the day we picked up the vehicle or check with management to resolve the issue that day. We felt he was throwing the responsibility back on us to prove we had given them $1000.00 down upon the order. Finance did not treat us a valued customer. Sad since this was the third vehicle we have purchased from them and the first time we've had this issue. More

Brian is very knowledgable and gave us realistic timelines around our purchase. He was also friendly and helpful without giving us a hard sell. I would recommend Brian to anyone considering a purch timelines around our purchase. He was also friendly and helpful without giving us a hard sell. I would recommend Brian to anyone considering a purchase at this dealership. Unfortunately our experience with the finance department was disappointing. They forgot that we had put down a $500 deposit, and even after we pointed it out and they found our check, they forgot to put it into the contract we signed. If we had not been diligent about reading over everything, we would have been out $500. They also offered us additional coverage on the car and when we declined, they offered it at a lower price. That feels dishonest. The five star rating for this dealership is a reflection of our good experience with Brian Perry. More

My first time visiting Heritage was on January 30, 2021 Mr. Michael Lanci was certainly a joy to work with I wasn't looking to purchase a vehicle merely just car looking, Mr. Lanci and his team was able to Mr. Michael Lanci was certainly a joy to work with I wasn't looking to purchase a vehicle merely just car looking, Mr. Lanci and his team was able to get me approved for a vehicle with no money down and I was able to purchase the vehicle that I had been seeing sitting on their lot every time I drive pass their location. When I say the whole team worked miracles to get me into a vehicle they did just that, Mr. Lanci also took the time out to call me and check to make sure everything was going good with the vehicle. Thank you Mr. Lanci and your team for working so very hard to put me into the vehicle that I've always wanted, I will certainly shop Heritage again for my next vehicle. More

Bought my second Jeep from Jeremy over the past weekend and was very happy with my time at the dealer. Jeremy is very helpful, engaged, and willing to do anything to help the customer out. Hopefully when and was very happy with my time at the dealer. Jeremy is very helpful, engaged, and willing to do anything to help the customer out. Hopefully when it is time for my next car Jeremy will still be there to assist! More

Mr. Mike knee I came in to get my new car and didn’t allow me to walk away without my new baby. The whole team was wonderful to work with and I would recommend them to anybody purchasing a car. allow me to walk away without my new baby. The whole team was wonderful to work with and I would recommend them to anybody purchasing a car. More

Brian was very helpful and informative during my purchase. He answered all my questions. I would have preferred more closing work have been completed prior to my arrival since I had done online wo purchase. He answered all my questions. I would have preferred more closing work have been completed prior to my arrival since I had done online work first. One major negative was the empty gas tank upon receipt of the car. More

First time dealing with Heritage. Found the people very First time dealing with Heritage. Found the people very professional and friendly. Would not hesitate to recommend this dealership to friends and fa First time dealing with Heritage. Found the people very professional and friendly. Would not hesitate to recommend this dealership to friends and family. Great people to deal with. More

I have been an Heritage customer for at least 4 years. Anytime I bring my vehicle for service I’m greeted with a friendly hello and how can we help you. Dave Phelps customer service is outstanding!!! He Anytime I bring my vehicle for service I’m greeted with a friendly hello and how can we help you. Dave Phelps customer service is outstanding!!! He keeps you updated about the status of your vehicle and lets you know what is needed. The shuttle drivers are awesome. The pick you up and drop you off in a timely manner. More

My first and recent encounter at this dealership was great. The staff was kind and showed a lot of hospitality. Salesman Michael Lanci is the absolute best! He went above and beyond, especially for bein great. The staff was kind and showed a lot of hospitality. Salesman Michael Lanci is the absolute best! He went above and beyond, especially for being a young, first-time car owner (thanks to him). He met all of my needs. A very resourceful, honest, and pleasant man. He does his job, enjoys it, and does it well. The financial process went smoothly as well. A great, diligent staff indeed. More

Nik was extremely helpful with getting me into the perfect car for me! My very first car buying experience was truly wonderful thanks to Nik! He accommodated all of my wants and needs and worked with perfect car for me! My very first car buying experience was truly wonderful thanks to Nik! He accommodated all of my wants and needs and worked with me for 7 hours to make sure i was satisfied. I would absolutely go back to him for my next purchase! More