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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.6
1,910 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,910 reviews

May 04, 2021

The service department didn’t solve my problem. My car was there because the @ (A) was malfunctioning. This service department had no idea how to solve the issue. More

by Dana Bell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 11, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Dana. Thank you for sharing your feedback about your experience with Heritage Chrysler Dodge Jeep RAM Parkville. We work hard to provide an exceptional experience for each of our customers and understand your frustration with the situation. We appreciate you taking the time to speak with our Service Director, Matt Beckmann, allowing us the opportunity to further clarify and address your concerns. As discussed, if your vehicle begins to display any signs of the issue, please contact Matt directly at mbeckmann@mileone.com or 410.633.7270 and he will be more than happy to help. Again, thank you for your time and consideration.

April 29, 2021

Brian Perry was are salesman who was a pleasure to work with and very knowledgeable. Everyone at the dealership from management down were a pleasure to work with. I would highly recommend Brian and heritag More

by efr473
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khaliq Thomas
Apr 30, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2021

From ordering to completing the sale everything was done professionally with no surprises.Brian Perry kept me informed every step of the way,and was very helpful when I picked up my truck. More

by punchcat/Mel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Holliday
May 02, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

April 29, 2021

worked with Mike Lanci. He was helpful and made the experience enjoyable. Very knowledgeable and trust worthy. Won’t go to anyone else. Highly reccomend! More

by Mlc12288
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe, Michael Lanci, Steve Cho, Jared Herbert, Scott Cho
Apr 30, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 28, 2021

Brian Perry knows his product and is patient and trustworthy Because of that I am happy to say I have purchased two cars from him. He is certainly an asset to the dealership Flo More

by Flo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 29, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 28, 2021

Best car buying experience I've ever had! Highly recommend! Mike Lanci, Steve and Bridgette were awesome! Will be a life long customer. Loving our "new" Jeep 😊 More

by MegW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci, Bridgette Holliday
Apr 30, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 28, 2021

This is our fourth purchase with Brian Perry... there’s a reason it’s our fourth. For over a week Brian worked with me to find the perfect truck for my husband. He dealt with the constant changing of minds a More

by hbailey0919
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khaliq Thomas
Apr 30, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 27, 2021

Got me done in under 4 hours! Great overall experience and customer service. I’m definitely gonna refer my friends, co workers and family. Thank you!!!! More

by nicholasmorsell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 24, 2021

Twice they said my jeep would be ready and twice it hasn’t been with no phone call to update the status of my vehicle. More

by jnichols125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sarah Slokan
Apr 29, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. Your input is important to us, as we strive to meet then exceed the expectations of all our customers. We sincerely apologize for the extended wait time and lack of communication from our Service Department, as this is not our way of doing business at any of our Heritage stores. Our Service Manager, Kurt Anderson, would like to speak with you to immediately address your concerns and provide a status update on your vehicle, but has been unsuccessful in locating your contact information based on your DealerRater username. At your earliest convenience, please contact Kurt directly at kurtanderson@mileone.com or 410.663.7271 so we can ensure the rest of your experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to speaking with you soon.

Apr 29, 2021 -

jnichols125 responded

Kurt, I received my vehicle already and the first work day after I reviewed the dealership I received a call from Sarah. I understand the nature of working on vehicles and the delays associated with that. Communication is paramount. If the customer does not know what is going on it leaves too many things to the imagination. Thank you for taking time to respond to me. James

April 24, 2021

Very knowledgeable and professional. Friendly and helpful to the very end of sale and during sales process. I felt like one of the family and was not pushy but patient and understanding salesperson. Didn't More

by Della
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Apr 26, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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