Heritage Chrysler Dodge Jeep Ram Parkville

Overall great dealership! Had to play the usual games to get the price I was looking for but in the end I got the vehicle for what I was expecting to pay. Would buy here again! get the price I was looking for but in the end I got the vehicle for what I was expecting to pay. Would buy here again! More

Maybe I am spoiled by incredible service by my usual dealer, (Sun Motor Cars in Mechanicsburg, PA) who always goes above and beyond to make you feel like royalty, but this buying experience was horrible dealer, (Sun Motor Cars in Mechanicsburg, PA) who always goes above and beyond to make you feel like royalty, but this buying experience was horrible and I will never use Heritage or any of their dealerships again. The attention to detail and communications between sales staff, management, and service was terrible and almost laughable if it wasn't so frustrating. The lack of attention caused me to make multiple trips of over an hour each way, still not having the vehicle service even close to completed as they stated, and increased charges for labor they caused by lack of communication. Not to mention a rude sales manager who treated me like I was only there to give them a headache or rip them off because they needed all sales finalized by the end of the month. Great example of how a dealership only treats you as a number on a dry erase board at the end of the month, and not a valued consumer. On a positive note, most of the staff was personable and very conversational. Unfortunately that is only a small part of the buying experience. I am not a person who typically has any issues with dealerships or businesses in general, but when the process was this bad I have to make it known. If the vehicle was not the only one that fit my needs within a 400 mile radius I would have walked out and never came back, but instead I had to endure the gross lack of professionalism just to get it over with. They may have lost one customer in myself, which isn't such a big deal given the size of their network of dealerships, but due to my experience I have to make it known to my network which is far and wide due to the nature of my work. I had 5 former players in last months MLB draft who will all be looking for vehicles when they get back from rookie ball in a few months. They probably won't be buying that Hellcat or TRX from a Heritage owned dealership. #nothanks More

I have had the best experience at this dealership. They were very insightful and did everything in their power to help me choose and get approved for my new car. I couldn't have a better experience. were very insightful and did everything in their power to help me choose and get approved for my new car. I couldn't have a better experience. Mike Kydd was phenomenal with explaining the details and very friendly and knowledgeable. Best car salesman I have ever had. I will always send friends and family to him More

Super friendly people! Worked with all my wants and made the process extremely smooth. Would absolutely recommend this dealership to anyone looking to buy a car! the process extremely smooth. Would absolutely recommend this dealership to anyone looking to buy a car! More

Dave is my guy when I need to take my car to the dealer. He takes care of everything and keeps me informed with whatever is going on with my vehicle. He takes care of everything and keeps me informed with whatever is going on with my vehicle. More

Brian the salesman was great. 5 stars for him. Overall 4 stars for the dealership. I specifically stated to only run my credit through Capital One but they still ran it through another bank. I also asked fo stars for the dealership. I specifically stated to only run my credit through Capital One but they still ran it through another bank. I also asked for a full tank a fuel and they said they don’t do that on used cars. Mind you a 2019 isn’t very used in today’s world. Clean facilities, water and snacks, everyone was very friendly. Would most likely shop there again. More

I have purchased 6 vehicles from Brian and never had anything but excellent service. I will continue to only go to Brian. Highly recommend this dealership. anything but excellent service. I will continue to only go to Brian. Highly recommend this dealership. More

Brian Perry was professional and knowledgeable. All the staff was friendly and made buying a vehicle quick and easy. I would recommend them based on that alone. staff was friendly and made buying a vehicle quick and easy. I would recommend them based on that alone. More

Besides calling me Kevin, Nik was great. He helped answer all my questions I had and was very knowledgeable about the car I was interested in. all my questions I had and was very knowledgeable about the car I was interested in. More