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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.6
1,910 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,910 reviews

September 11, 2021

Jeff was extremely knowledgeable about the Jeep we purchased. We will come back for future purchases. He explained all the features and answered all questions. Very happy! More

by jen_ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

September 10, 2021

I’m very pleased with the service I received here. Thank you to Jeff and Scott for getting the deal done for me. They both made the process extremely smooth. More

by Plummar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cho
Sep 15, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2021

Awesome Experience should high Recommend sending friends/family. Thank you for great help knowledgeable. Will definitely be coming back with the great experience I had. More

by Jonr201496
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

September 09, 2021

Jeremy was a great help and very professional! Thank you Heritage for the amazing service. The whole experience was very good! Very happy how everything turned out! More

by groros
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

September 04, 2021

I have purchased many vehicles and this by far was my best experience. Mike was straight forward from the beginning and had me driving away in my new vehicle in about 2 hours which was awesome More

by jasonbrown
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Sep 07, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 03, 2021

Pre-ordered my vehicle. Dealership kept me well-informed and delivered as promised! Thank you to Jeff and Brad for their help throughout the process! More

by nsdickerson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Scammell
Sep 04, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 01, 2021

Michael Lanci and Heritage finance team did a great job assisting with me the car buying process. This was my second car purchase and I love my Jeep Grand Cherokee. With that being said, I’m never leaving More

by Sgross109
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lanci, Scott Cho
Sep 03, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 01, 2021

Dealership was clean, readily available amenities, and clean restrooms. Employees were plentiful and attentive, making sure I was acknowledged within milliseconds of walking in the door More

by Afallon89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khaliq Thomas
Sep 03, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 30, 2021

Jeremy couldn’t have been nicer or more helpful - he answered questions I didn’t even know I had and has checked in a couple times to make sure we didn’t have any additional questions and to see how we More

by Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Michelle, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 27, 2021

Completely Disappointed in the Job done in the Service Doertment More

by Shayespell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Beckmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for sharing feedback about your experience with Heritage Chrysler Dodge Jeep RAM Parkville. We value your business and sincerely apologize for the issues you experienced with our Service Department, as this is not our way of doing business at any of our Heritage stores. We work hard to maintain a high level of customer satisfaction and greatly appreciate you taking the time to speak with our Service Director, Matt Beckmann, allowing us to address your concerns and work toward a resolution. As discussed, we are currently working on your vehicle in order to resolve the issues. In the meantime, if you have any questions or concerns, please contact our Service Manager, Kurt Anderson, directly at kurtanderson@mileone.com or 410.663.7271. Again, thank you for your time and we look forward to working with you in the future.

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