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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.6
1,910 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,910 reviews

November 23, 2021

My salesman, Jeff, was absolutely amazing from the moment I inquired online to our test drive and through the entire process of helping me find my perfect vehicle! Eric was also great with helping me with my More

by Brooke Redmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette (Finance), Erick Douglas
Nov 25, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Brooke, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We are always more than happy to assist you if anything else comes up. Take care!

November 19, 2021

Jeff Webber was my salesman. His experience was exceptional I,m complete satisfied. Thanks so much for all your help Gary More

by Gcosgrave@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

November 18, 2021

The management and staff at Parkville Jeep are a credit to Mile One Autogroup. Jeff Webber is the hands down best…unbelievable product knowledge, really cares about his customers, a true pro Management was More

by auto genius
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Young
Nov 20, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jeff here at Heritage Chrysler Dodge Jeep RAM Parkville! We hope you continue to choose us for all your automotive needs! Take care!

November 15, 2021

I have purchased 2 cars for Heritage and have been completely satisfied. I would recommend dealer. More

by jjhdfatboy04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Nov 18, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day! Take care!

November 13, 2021

Made an appointment for an oil change. Arrived on time and was told that I would have to wait 3.5 hours before they would even get to me. What exactly is the purpose of making an appointment? Previously, More

by Robert Weiler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sarah Slokan
Nov 22, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Robert. Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. Our goal is to meet then exceed your expectations and we are disappointed that this did not occur. We sincerely apologize for your extended wait time and any resulting inconvenience. Our Service Director, Matt Beckmann, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Matt directly at mbeckmann@mileone.com or 410.663.7270 to allow us the opportunity to further discuss the situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

November 08, 2021

Everything was great, I would recommend Michael and this dealership to anyone. It was a pleasant experience. More

by purelyroor
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Nov 10, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

November 06, 2021

Michael Lanci made the car buying experience pleasurable. Because of his professionalism and knowledge the process was easy, smooth and seamless. He took the time to pair my daughter's phone to her new car. More

by mike.gosnell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Nov 07, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi thank you for your kind review; we are happy to pass along your comments to Michael here at Heritage Chrysler Dodge Jeep RAM Parkville! We look forward to your next visit! Take care!

November 05, 2021

Michael Lanci - Excellent customer service and professionalism. Great experience! It was a pleasure to work with him. More

by eldon.deville
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Nov 06, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 01, 2021

Can’t wait to buy my next truck from them again it’s fast simple no hassle More

by Jerryjdotson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Nov 03, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

October 27, 2021

Michael Lanci was extremely helpful in the purchase of our new used vehicle. Part of the purchase was to have a second key and programed. There were no problems getting the second key and I had no issues More

by Ian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Oct 28, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Ian, thank you for your kind review; we are happy to pass along your comments to Michael here at Heritage Chrysler Dodge Jeep RAM Parkville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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