Heritage Chrysler Dodge Jeep Ram Parkville

First of all one of the managers, Randall, was very friendly and attentive and helped me through the process. Chris a sales associate was also wonderful to work with, and they even stayed past closing friendly and attentive and helped me through the process. Chris a sales associate was also wonderful to work with, and they even stayed past closing time to assist me. These employees went above and beyond my expectations and definitely convinced me to send more business their way. Fantastic experience! Thanks More

I am not an easy customer. I research vehicles for weeks prior to purchasing. I know what I want to pay, and what others are paying for the same vehicle. I'm also picky, in that when spending over $20,000 prior to purchasing. I know what I want to pay, and what others are paying for the same vehicle. I'm also picky, in that when spending over $20,000 I want exactly what I want, with no compromises. Other dealers were not willing to search for the vehicle I wanted and transfer it in, while still giving me a good price. I called Nick at Heritage, and told him exactly what I wanted. He asked me a few questions and told me he'd call me back when he found a match. I had heard this pitch from one other dealer as well. I didn't expect a phone call back. The next day, he called me and said he had found a vehicle very close to my requirements. He sent me the information and gave me an excellent price over the phone without any haggling. I was in the dealership the next day to purchase the vehicle. Everyone, from Nick, the salesman, to the Sales Manager, and the Business Manager were incredibly helpful, friendly, and sincere. I would recommend Heritage for anyone. They are good people, doing good honest business. More

I'm not an easy customer. I research vehicles weeks before stepping into a dealership, and then scout dealerships while test driving vehicles to get a sense of the staff. I'm also very particular when before stepping into a dealership, and then scout dealerships while test driving vehicles to get a sense of the staff. I'm also very particular when I'm spending $20,000 or more. I'm not compromising with what I want simply because it's not on the lot. After asking another dealer to locate the exact vehicle I wanted, and failing, I called Nick at Heritage. He talked to me on the phone for a few minutes to make sure he understood the requirements, and then told me he'd call me back as soon as he had a chance to locate my vehicle. After never hearing back from the other dealer, I wasn't expecting anything. The next day, Nick called me and told me he'd located the vehicle for me. Without haggling, or sales tricks, he instantly gave me an amazing price on the Jeep, without ever having met me. The next day, I went into the dealership to purchase the vehicle. At the dealership, everyone my wife and I met, impressed us. The Sales manager, Business Manager, and the salesman, were all friendly, helpful, and sincere. I can say these folks do good honest business. More

To those interested enough to read a review: I have To those interested enough to read a review: I have admired the "new" Jeep Wrangler four-door Unlimited since these vehicles first came out couple of To those interested enough to read a review: I have admired the "new" Jeep Wrangler four-door Unlimited since these vehicles first came out couple of years ago. I had previously owned and loved a Jeep CJ 7 with both soft and hard tops. I ran it for 17 years with minimum expense and no breakdowns. It's a jeep thing don'tjaknow! The new four door version looked promising. I considered Heritage Chrysler Jeep having a previous pleasant experience eight years ago buying a PT Cruiser from a salesman named Vince Conte (SP?) I arrived at Heritage Chrysler Jeep near closing one Thursday night after work and was quickly and pleasantly greeted by Randal Melvin at the door. He informed me that Vince was no longer with Heritage and had retired - but he would be happy to assist me. We had a brief conversation through which I informed him that I was interested in seeing and driving the Jeep Unlimited. I left with the understanding that I would return on Saturday when he would be on the floor to assist and we would have more time together. Sure enough I returned to the dealership on Saturday with my wife, Anne. Again, Randal warmly met me at the door with a very professional and welcoming attitude. After introductions, Randal remembered my interest in the Unlimited and promptly introduced me to Jay Drummer - sales consultant. Again a very warm and professional reception and introduction by Jay - all around. I felt comfortable already - again . This was a good start. I expressed to Jay my interest in the Jeep Unlimited. He was very knowledgeable and informed us of the basics and of availability. We discussed both used and new vehicles. He had both and asked which one I would like to test drive. I said "new" since my thinking was that testing a new vehicle would serve as a base-line for any thing used. Sure enough, on the lot out back was just what I requested - a new Jeep Wrangler 4 door unlimited - in Rock Red. Woah, I was already in trouble. We took a test drive - the three of us . At age 64 I was a bit hesitant that the comfort level would not be adequate. Jay pointing out all of the upgraded features directed towards comfort but was quite honest in saying that it was a JEEP I was considering and to expect only that. I knew just what he meant. It's a Jeep thing. Privately I knew that it was a comfortable ride and waaaay better than my old CJ7. After the test ride Anne and I both informed Jay that this was just a beginning search for a new vehicle and that we needed to look at other options, though quickly. Well, not surprisingly, along comes Randal again (most professionally because that is his job) inquiring as to why we just couldn't make the deal now. We explained again that we needed to look at alternatives. Both jay and Randal were understanding. Anne and I left promising to be in touch. All this said it was a very pleasant experience with two very professional sales personnel - Jay and Randal. Anne and I did some further research in the next couple of days and actually test drove some other options by different manufacturers. The Jeep thing kept calling me. Nothing compared. I phoned Jay back late Monday afternoon (about 5:10 PM) and asked if a second test drive was possible. Although he was scheduled "off" at 5:00 PM Jay immediately assured me that he would stay later and have the same vehicle available if we could come in that evening. Anne and I arrived as quickly as possible though it was closer to 6:30 PM by then. Jay was most pleasantly waiting and had the vehicle cleaned and ready for another test. We took another drive together and I KNEW the vehicle was for me. We worked over the numbers and discussed the sale possibilities for about 45 minutes. In another 30 minutes after a brief and pleasant encounter with Karen in finance We were "out the door" with an new Jeep. Jay stuck it out to the end to include personally installing new plates front and rear, a handshake and friendly goodbye. The above is a long winded expression of our buying experience at Heritage Chrysler Jeep - but it all boiled down to the friendliness and professionalism of the two sales representatives with whom Anne and I interacted. Nothing was pushed, and nothing was misleading from the get go. Jay and Randal eliminated expected buyer's stress at the door upon entry and stress never surfaced throughout the transaction. It worked for all of us. Thank you both. More

Everybody helped out and was great. Got a great deal on what I was looking for. There was some issues with other dealers not helping us out, but in the end I got more than I was looking for at an awesome what I was looking for. There was some issues with other dealers not helping us out, but in the end I got more than I was looking for at an awesome price. I always wanted a 1500 RAM and both Chad and Bob helped me out greatly. More

We were very pleased with our experience at this dealership. Overall, it was the best car buying experience we've had. Laron and Hal were friendly and did not push us into a purchase. They worked dealership. Overall, it was the best car buying experience we've had. Laron and Hal were friendly and did not push us into a purchase. They worked hard to present a reasonable deal that met our needs. Karen was very helpful as the finance manager. She was efficient, but still explained our options thoroughly and completely. More

really didn't come in for a Jeep but bought one and got the payment I wanted. The salesman even took me for hair appt. and took my car home due to inclement weather. My brother, sisters mother in law and the payment I wanted. The salesman even took me for hair appt. and took my car home due to inclement weather. My brother, sisters mother in law and friend at work had bought cars here and were satisfied More

I already have recommended your dealership to my bank teller...she is looking for her first new car. We drove to this dealership from Townsend Delaware (about 70 miles) because of a specific car we saw teller...she is looking for her first new car. We drove to this dealership from Townsend Delaware (about 70 miles) because of a specific car we saw online. We were not able to work out the price for the car where we wanted it....and were ready to leave. Laron found us a car that fit in our budget and our trade in. I think it was a win/win I know we are happy and even though the car is a color we never would have picked, it has completely won us over and we actually like it better then any other color we were looking at...we are completely happy with our experience. More

The four individuals I dealt with were all very professional, friendly and helpful. I have already recommended Herb Randolph to two friends. As with many people these days, I am trying to rebuild professional, friendly and helpful. I have already recommended Herb Randolph to two friends. As with many people these days, I am trying to rebuild my credit and none of the people I dealt with made me feel embarrassed or uncomfortable with sharing that information with them. They truly made me feel at home and part of the Heritage family! More

Great and timely experience! My trade in was in the shop for repair when I decided to inquire about a new Wrangler. Not only was the trade in value great, the price was right for the new vehicle. The salesm for repair when I decided to inquire about a new Wrangler. Not only was the trade in value great, the price was right for the new vehicle. The salesmen I worked with me over the phone which was wonderful because I have 3 children and like I said my previous vechile was in the shop so I had no transportation. Sealing the deal was great too, they picked me up at home to come in and tie things up. And did I mention that driving a Jeep Wrangler is way too much fun. Next day it snowed,I say that was a sign I did the right thing. More