Heritage Chrysler Dodge Jeep Ram Parkville

I am a previous MileOne Heritage customer from a few years ago. I had another great experience this time, drove the vehicles I wanted to look at multiple times as I couldn't make up my mind, they handle years ago. I had another great experience this time, drove the vehicles I wanted to look at multiple times as I couldn't make up my mind, they handled my pricing completely to my satisfaction! I hope to send them lots of referals! More

The best experience that we have ever had with a dealership and there have been some good ones in the last 50 years. From the moment we entered your dealership, we felt right at home. Your employees dealership and there have been some good ones in the last 50 years. From the moment we entered your dealership, we felt right at home. Your employees are friendly, the showroom inviting and the atmosphere very comfortable. Bill and Karen handled the sale like the pros that they are and made everything appear very smooth in working through the transaction. In this economy that we are all faced with, it's nice to know that we are working with a solid dealership that will be around for considerable time to come. Our 2007 new beetle convertable is the 6th VW that we have had in our lifetime of car ownership. It has always been our wish that in our later years we could get a bug again to have fun in and obviously to experience the economic benefits of the vehicle. I was extremely pleased to find out that the cockpit has more room in the seat than that of my other vehicle, which is a 2006 Mercury Mountaineer. I know that this sounds somewhat trite, however we feel like one of the Heritage VW family now. Great job eveyone!!! Ewald and Barbara Gorenflo Nottingham, MD 21236 More

Jay Drummer and Bob Mazurek worked together to show me some pricing advantages on new Dodge Rams that I was not aware of. Without their insight, I would be regretting my decision to buy a used truck inst some pricing advantages on new Dodge Rams that I was not aware of. Without their insight, I would be regretting my decision to buy a used truck instead of having the new Ram 1500 which is now sitting in my garage. They were fair to deal with and didn't play any games. More

Everyone there was very nice and they worked hard to get my in a car at a price a was looking for. They had a car sent from another lot so we could get the car with everything we wanted. They gave us a ve my in a car at a price a was looking for. They had a car sent from another lot so we could get the car with everything we wanted. They gave us a very good trade in price on my wife old car. When I'm looking for my next car I will be going there first. More

The process was painless. Whole transaction was completed on the internet. You even got the Jeep I wanted from another dealer and for $500 less. My only complaint was in prepping my new Jeep. The Jeep was on the internet. You even got the Jeep I wanted from another dealer and for $500 less. My only complaint was in prepping my new Jeep. The Jeep was driven to Heritage from another dealer and I wanted you to inspect the vehicle, make adjustments if needed and prep the Jeep before I took it home. Sales wanted me to take it off the lot right then and there, you were even willing to hold the check for 3 days just to get the car off the lot. I was told you would prep it while we did the paperwork. It appeared the only prep was taking off the stickers. More

I had a very easy purchase of a new car. They had what I wanted on the lot, I drove it, and bought it. Chad was very thorough with following up with what I wanted and arranging an appointment for me to purc wanted on the lot, I drove it, and bought it. Chad was very thorough with following up with what I wanted and arranging an appointment for me to purchase the car. My one and only complaint is, it took too long. I had an appointment to buy the car a t 1 PM. I arrived at 1 and was told the car was being cleaned and readied. It was close to 2 pm when I got to the test drive and spent most of the afternoon buying the car. I didn't get home until almost 7 PM. I felt like it took too long to purchase the car. Everyone in the shop was friendly, smiling and nice, I just didn't intend to spend the day there. But, I LOVE my car. They also set up a loaner car for me to use when I had to return to have the "environmental package" installed. I really appreciated that. If their service department is as easy to work with as the sales staff, they will have a customer for life. More

Cust Serv: Always kept informed of sales process each step of the way. Qual of Work: Seamless transition from start to finish. Friendliness: Friendly and relaxed sales approach. Overall Experience step of the way. Qual of Work: Seamless transition from start to finish. Friendliness: Friendly and relaxed sales approach. Overall Experience: Can't think of how it could be better. Price: Great, with-room-to-negotiate deal on a great vehicle. More

First of all one of the managers, Randall, was very friendly and attentive and helped me through the process. Chris a sales associate was also wonderful to work with, and they even stayed past closing friendly and attentive and helped me through the process. Chris a sales associate was also wonderful to work with, and they even stayed past closing time to assist me. These employees went above and beyond my expectations and definitely convinced me to send more business their way. Fantastic experience! Thanks More

I am not an easy customer. I research vehicles for weeks prior to purchasing. I know what I want to pay, and what others are paying for the same vehicle. I'm also picky, in that when spending over $20,000 prior to purchasing. I know what I want to pay, and what others are paying for the same vehicle. I'm also picky, in that when spending over $20,000 I want exactly what I want, with no compromises. Other dealers were not willing to search for the vehicle I wanted and transfer it in, while still giving me a good price. I called Nick at Heritage, and told him exactly what I wanted. He asked me a few questions and told me he'd call me back when he found a match. I had heard this pitch from one other dealer as well. I didn't expect a phone call back. The next day, he called me and said he had found a vehicle very close to my requirements. He sent me the information and gave me an excellent price over the phone without any haggling. I was in the dealership the next day to purchase the vehicle. Everyone, from Nick, the salesman, to the Sales Manager, and the Business Manager were incredibly helpful, friendly, and sincere. I would recommend Heritage for anyone. They are good people, doing good honest business. More

I'm not an easy customer. I research vehicles weeks before stepping into a dealership, and then scout dealerships while test driving vehicles to get a sense of the staff. I'm also very particular when before stepping into a dealership, and then scout dealerships while test driving vehicles to get a sense of the staff. I'm also very particular when I'm spending $20,000 or more. I'm not compromising with what I want simply because it's not on the lot. After asking another dealer to locate the exact vehicle I wanted, and failing, I called Nick at Heritage. He talked to me on the phone for a few minutes to make sure he understood the requirements, and then told me he'd call me back as soon as he had a chance to locate my vehicle. After never hearing back from the other dealer, I wasn't expecting anything. The next day, Nick called me and told me he'd located the vehicle for me. Without haggling, or sales tricks, he instantly gave me an amazing price on the Jeep, without ever having met me. The next day, I went into the dealership to purchase the vehicle. At the dealership, everyone my wife and I met, impressed us. The Sales manager, Business Manager, and the salesman, were all friendly, helpful, and sincere. I can say these folks do good honest business. More