Heritage Chrysler Dodge Jeep Ram Parkville

Sarah Slokan quoted a price of $1,405 (including tax) to fix my 2004 Dodge Durango's right side exhaust manifold. She quoted $323 for parts and $990 for 9 hours of labor. She gave me the list of parts that fix my 2004 Dodge Durango's right side exhaust manifold. She quoted $323 for parts and $990 for 9 hours of labor. She gave me the list of parts that were needed for the job and I called another Dodge dealer's Parts Department to check the pricing. When I called her back and questioned her addition she immediately recalculated the quote at $189 for parts. Thompson Dodge on North Point Blvd. did the job for $580. $458 in labor, and $85 in parts. It took them half the time that she quoted. BE CAREFUL. If she lied about the only thing that I could prove was inflated, what else do you think that she was inflating? I am not a mechanic. If I had not questioned her on the price breakdown we would have overpaid by $900. Parts that Sarah said I needed ($189): 2 exhaust manifold gaskets 2 heat shields 24 nuts and bolts 2 exhaust attached hardware kits Parts that Thompson used ($85): 4 Exhaust manifold bolts 4 Nut-hex flange lock 2 Nut-hex flange lock 2 Bolt-hex head 1 Exhaust Manifold Gasket 4 Stud-double ended This is especially disappointing because my family has bought 3 cars here in the last few years. One would think that our business would matter more to them. More

When my husband walk through the doors we were greated with respect and professionalism. Herb Randolph was our sales person and he was wonderful. We did not get that hurry up feeling to purchase a car. Ev with respect and professionalism. Herb Randolph was our sales person and he was wonderful. We did not get that hurry up feeling to purchase a car. Everyone worked with us from Mr. Randolph, the managers and even the finance person. We walk out of the dealership feeling satisfied and not stressed out. When we are ready to buy another car I will be returning to Heritage. I will be sending all of my family and friends there. Thank you so much. More

Ron Max was a pleasure to work with. I was put in touch with him through an Internet request and he promtly got in touch with me in a courteous and professional way. I had visited another dealership prior with him through an Internet request and he promtly got in touch with me in a courteous and professional way. I had visited another dealership prior to going to Heritage Jeep in Parkville and was completely turned off by the lack of knowledge the sales person had. Ron was the complete opposite. He thoroughly explained the vehicle and spent from 10am-5pm making sure I was getting the vehicle I wanted. He even delivered the car the next day and it is absolutely beautiful. He also took the time to go back over the features to make sure I had all the answers. Had a great experience with sales, management and finance. I would highly recommend this dealership to anyone! More

Nick was great he went above and beyond that extra mile at finding us the right jeep we were looking for. It was worth the three hour trip to get there. He got us extactly what we wanted . The whole experi at finding us the right jeep we were looking for. It was worth the three hour trip to get there. He got us extactly what we wanted . The whole experience at Heritage Jeep was great .It is a pleasent place to do business with. When the time comes for us to purchase another new car we will go back. And I would recommend this dealership and Nick to anyone. Thanks again Pete AND Patti Larsen More

Chad was great and I highly recommend him and Heritage, I love my new Jeep and the whole experience was stress free. My son also bought a car here and he is very happy with his service and the vehicle he pu love my new Jeep and the whole experience was stress free. My son also bought a car here and he is very happy with his service and the vehicle he purchased as well. More

I gave an excellent rating to Mr. Herb Thomas because he made it happen! I thought I'd be given a hard way to go when I decided to purchase a new vehicle, but he worked with me. He had superior customer s made it happen! I thought I'd be given a hard way to go when I decided to purchase a new vehicle, but he worked with me. He had superior customer service, making sure I was comfortable while I waited; he even offered a beverage. The quality of work was appropriate. Because I had a specific car and color I wanted, he called around to other locations in an attempt to locate the vehicle I wanted, and he drove me to one of the lots to look at other cars in search of the vehicle I wanted. He was very friendly. When I became unsure of the car and deal, he was patient and informative; and even had casual conversation to ease the situation. I've purchased a few cars, but overall this was the best experience. Mr. Thomas even made sure I knew how to operate some of the gadgets in my new car before I pulled off of the lot. And, considering my situation, the price was great! I'll be recommending my friends! More

Great experience. Jeff explained the pricing options and the internet pricing. He gave us time to check out several vehicles and was very helpful and informative. the internet pricing. He gave us time to check out several vehicles and was very helpful and informative. More