Heritage Chrysler Dodge Jeep Ram Parkville

I've always dreaded the car buying experience due to pushy self serving sales people. However,this experience was not that at all. My salesman was Jeff Webber. His professionalism and courtesy were outs pushy self serving sales people. However,this experience was not that at all. My salesman was Jeff Webber. His professionalism and courtesy were outstanding. Jeff was very patient as we went through the selection process and offered good advise. I would highly recommend working with him for all your car buying needs. The sales manager Roman Clark and the business manager Mel Smith were also great.The entire staff had a professional and warm attitude during the entire time. They make every effort to ensure that you leave the dealership happy. More

1st Let me say that the people are Heritage are top notch. They, along with Chrysler stand by their products and their customers. Every once in a while, a customer gets a vehicle with issues - its no notch. They, along with Chrysler stand by their products and their customers. Every once in a while, a customer gets a vehicle with issues - its not the dealership's fault, it just happened. Chrysler along with Heritage stood by me and now I am in a fully functional and beautiful vehicle without any issues whatsoever. From Heather in the Service Department to Chad in Sales to Roman in the sales manager's booth, all the way to the top guy - Hal, they stood by me....because that's what professionals do. You now have not only a happy customer, but a lifelong customer. Thanks so much!!! Larry Goldberg More

Let me start by saying I'm not the type to leave reviews, but I'm making an exception for exceptional service. Let's forget the fact that I got a great deal on the Jeep I bought from them - that alo reviews, but I'm making an exception for exceptional service. Let's forget the fact that I got a great deal on the Jeep I bought from them - that alone is not worthy of praise. I dealt with Ian Kapplin, Bob Mazurek, Mel Smith, and Woody (don't recall his last name). These guys deserve your business, and here's why: I was not an easy customer by any means, but these guys exhibited the utmost professionalism in working with me, maintaining their patience when it was certainly difficult. And they've earned a repeat customer in the process. Every person that I've encountered was honest and upfront with excellent senses of humor; I would suggest you put your preconceptions about buying a car from a dealer aside and give those guys a visit - I'm glad that I did. More

My wife and I had been discussing buying a new car for sometime with our 2009 Ford Fusion getting high in miles and a new addition to the family coming in December. It seemed appropriate to shop the end-o sometime with our 2009 Ford Fusion getting high in miles and a new addition to the family coming in December. It seemed appropriate to shop the end-of-model-year sales. Coming from a Honda family and owning only Ford cars myself, the last place I expected to buy a new vehicle was Heritage Chrysler Jeep Dodge Ram. Now, I have experience with this dealer as I had bought two used cars (one in 2009 and the other in 2010) from them. Both of those experiences were very good. Additionally, my family has always had good things to say about Heritage Honda, another MileOne dealer. We test drove a few different vehicles, one of which was a 2013 Dodge Grand Caravan at Heritage Chrysler Jeep Dodge Ram. While a Heritage dealer would have ultimately been our preference, we were set on a 2013 Ford Flex, and, sure enough, there are no Heritage Ford dealers in our area. We test drove a Flex at Bob Davidson Ford in Parkville, but could not come to an agreement on a purchase, partly due to their resistance to get their asking price down to near any of the researched fair market values. I then turned to someone recommended to me at Norris Ford, who offered a very fair price on just the Flex we were looking for. However, we also had to consider what kind of trade allowance we could get for our aforementioned 2009 Ford Fusion. Carmax, Bob Davidson, and Norris, all offered around the same for the car, between $6000 and $6500. I estimated a trade-in value, based on KBB, NADA, Edmunds, and Intelliprice, of about $7600. Given a strict budget, it seemed that we could not make it work given that I overestimated my trade. When Ford recently increased the incentives on the Flex to include cash and 0% financing, we verbally agreed to buy the Flex from Norris in what seemed like the best deal. The fairly low trade allowance from Norris was still bugging me though, so I went back to Jeremy Cooney at Heritage where we test drove a Caravan, just to see where they would appraise the trade. I was fully expecting to get the same $6000-$6500 number we'd gotten elsewhere. The sales manager brought us into his office and explained the whole process of appraising the trade. He showed us many of the traditional numbers that consumers have access to (KBB, NADA, etc.). But he also showed us the actual Black Book and recent auction values. Then after explaining why all the other dealers had offered what they did, he showed us what he believed were the most comparable recent auctions. He said the average was about $8000, and that is what he'd give us for the trade. They let us walk out to reconsider everything with absolutely no pressure sales tactics. Given such a fair offer, which essentially amounted to $1600 swing including the sales tax deduction, we had no choice but to call off our deal with Norris Ford. If we were going to buy a Chrysler vehicle, it was going to be either the Town and Country or the Durango. We went back to Heritage a few days later and test drove both vehicles at our leisure with Jeremy. We were hesitant to commit to a Chrysler vehicle given concerns about quality. I was, however, pleasantly surprised by the Consumer Reports reliability assessment of the Durango, as well as the reviews by the automotive press. We decided fairly quickly that we would buy the Durango. In terms of the price negotiating, little was required. The exact vehicle we wanted was on a lot in Southern Maryland. The price offered to us was $800 below dealer invoice, including a $300 email coupon they honored. We negotiated down just a bit, although their first offer was admittedly fair. So we had a deal. They even found an interest rate that was slightly better than the already-solid credit union rate I'd been preapproved for. The numbers were all as I expected (well, nearly; more on that later) and we even negotiated an extended service contract to a fair price not too far above dealer cost. They had the vehicle delivered and detailed the next day. The one fly in the ointment came the night after we signed the sales contract. I was running my numbers on the purchase at home, and something wasn't quite right. I would later find out that there was a mistake in the contract in which the dealer forgot to include the small payoff amount owed on the trade. A sales manager called me after we took delivery and matter-of-factly informed me that the contract was 'updated' and ready to be signed. I was a little bothered by this since it seemed they were hoping I wouldn't think it was a mistake on their part, which it was. I explained to Roman that I negotiated the service contract based on my budget assuming the numbers presented to me by Tavon (finance) were correct. I was not inclined to redo the contract. However, he made a fair point that all the numbers were negotiated in good faith, of course, up until the service contract. So we agreed to split the difference. I signed a new sales contract which included the payoff, but where he reduced the price of the service contract even farther and secured a rock-bottom 1.44% interest rate. Bottom Line: Fair trade-in values, good customer service, and nearly unbeatable prices converted me from Ford to Chrysler. The next time we need to buy a car, new or used, we'll be headed back to Heritage Chrysler Jeep Dodge Ram in Parkville. More

I really enjoyed working with Shawn. He went out of his way to make sure my children were happy and even apologized for not bringing in his iPad so that they would be entertained while they were there. I f way to make sure my children were happy and even apologized for not bringing in his iPad so that they would be entertained while they were there. I felt no pressure at all from Shawn, nor did feel in anyway that Shawn was working for commission instead of working for the customer. If their was such a title as "salesfriend" instead of salesman, Shawn Jeffries embodies this concept. Thanks again for a great experience. More

I received the best price in the Baltimore, Maryland / Hanover, Pennsylvania area by making the trip to Heritage. We were able to negotiate the price on my new Durango via the internet with no sales press Hanover, Pennsylvania area by making the trip to Heritage. We were able to negotiate the price on my new Durango via the internet with no sales pressure. They went over $1000 below invoice price and then we subtracted about $6500 in factory rebates. I also traded in my old vehicle. They gave me $750 more on my trade then another nearby dealership. John Young and Shawn Jeffries made every effort to ensure I was pleased. I will definately be back someday. More

The service department advisors are extremely friendly and knowledgeable. I could not get my car started one day on Joppa road. On his day off George Clifford saw me carring a battery and stopped. He road and knowledgeable. I could not get my car started one day on Joppa road. On his day off George Clifford saw me carring a battery and stopped. He road me a half of a mile and installed the battery in my car. This is supperior customer service. I value his advice on any needed repairs. He is completely honest and trustworthy. The service department is the main reason I have purchased seven vechiles from Heritage. Thanks to George and Mr. Jim . Don More

My Honda Civic's hybrid battery needed to be replaced, and hybrid batteries are very expensive. My Civic has 131,000 miles, and had I elected to have a new battery installed it would cost me $4,200.00! and hybrid batteries are very expensive. My Civic has 131,000 miles, and had I elected to have a new battery installed it would cost me $4,200.00! Moreover, the car would still have 131,000 miles. So, I elected to try to find something reliable and affordable. I found a used Toyota Corrola at Heritage Chrysler Jeep Dodge Ram, and making the deal wasn't an onerous experience. Ron Max was my salesman and he did a great job working with me. I would recommend Heritage. More