Heritage Chrysler Dodge Jeep Ram Parkville

Outstanding service and professionalism Working with this dealership and Mr. Jeffries has absolutley changed my outlook in a positive way about working with dealerships. I was preparing myse Working with this dealership and Mr. Jeffries has absolutley changed my outlook in a positive way about working with dealerships. I was preparing myself for a fight over a brand new Ram 1500 that had caught my eyes however from the moment I shook hands with Mr. Jeffries I was taken care of. Through out the whole buying service he was direct, and ensured that anything and everything I was qualified for is what I got. On top of that, unlike most dealers who hide information or lie about stuff, Mr. Jeffries had nothing to hide and was very helpful in explaining the specifics, like details in the "Small print". Mr. Jeffries provided outstanding service, professional attitude, welcoming and educational car buying service, and I would highly recommend him to anyone that I know! Thank you so much! More

Easy to work with and fair I have bought multiple vehicles from Heritage and have always had a pleasant experience. The staff is pleasant, helpful, and very knowledgable. I will I have bought multiple vehicles from Heritage and have always had a pleasant experience. The staff is pleasant, helpful, and very knowledgable. I will continue to go to Heritage first for all of my automotive purchasing. More

Could not have been better or easier. After driving my third Caravan (2005 SXT) for ten years in large part because I simply HATE the vehicle purchase experience and shopping around, the t After driving my third Caravan (2005 SXT) for ten years in large part because I simply HATE the vehicle purchase experience and shopping around, the third dealer I went to online was Heritage in Parkville. In very short order, I got the price I thought reasonable doing ALL of the "haggling" via text message and email, spent just a little over an hour in the showroom and drove away more pleased with EVERYTHING than I could have imagined. I won't let my aversion to the vehicle purchase experience cause me to wait another ten years for my next Caravan and would recommend Heritage to anyone interested in a fair price without all the B.S.. Special THANKS to Shawn for all of his help and for making it all rather painless. More

Great car buying experience! I enjoyed my experience at this dealership, specifically with my sales guy Chad. He was very busy as it was July 4th weekend but I did not feel neglec I enjoyed my experience at this dealership, specifically with my sales guy Chad. He was very busy as it was July 4th weekend but I did not feel neglected, rushed, or that I was just another customer. Chad was very helpful with my purchase but not pushy like some sales agents sometimes are. I also found the Finance manager, Doug, to be very friendly and accommodating. They really do show care and appreciation for their customers. As this was my second purchase with this automotive group (previous purchase at Owings Mills location) I expected nothing less than great service and they delivered. More

Awesome customer service! Steve Jukubik was amazing to work with and very knowledgeable. Even ran across the street to grab a drink for my fiance, showing awesome character. Hi Steve Jukubik was amazing to work with and very knowledgeable. Even ran across the street to grab a drink for my fiance, showing awesome character. Highly recommended!! I'm very happy with my purchase. Thank you! More

Superb! I have purchased over 5 cars now from Heritage! Each time with Salesman Shawn Jeffries. Absolutely no hassle and outstanding service. Mr. Jeffries eve I have purchased over 5 cars now from Heritage! Each time with Salesman Shawn Jeffries. Absolutely no hassle and outstanding service. Mr. Jeffries ever leaves, oh my!!!! Finance person was awesome as well! :) Kudos to a wonderful staff! More

An Excellent Experience I am so pleased with my truck-buying experience at the Heritage Chrylser Dodge Jeep Ram Dealership in Parkville. Nancy Fawsy, my salesperson delivere I am so pleased with my truck-buying experience at the Heritage Chrylser Dodge Jeep Ram Dealership in Parkville. Nancy Fawsy, my salesperson delivered outstanding customer service. She was able to provide 2 viable options for me and when the more costly option caused me to hesitate, she had no compunctions about researching and giving the the numbers for the more affordable option. She was patient, knowledgeable and went out of her way to ensure my complete satisfaction with the deal. This is the first time in my car-buying experience that I experienced absolutely no pressure. I would be remiss in not extending thanks and appreciation to managers Randall Melvin, Jacob Caldwell and Bob Mazurek who were also a part of this pleasant experience. I cannot say enough good things about this dealership and recommend it without reservations to anyone wishing to experience stress-free car buying. More

Going the Extra Mile I made an online inquiry for a Jeep Wrangler I was interested in. The Parkville Heritage store called me to set up an appointment with their salesman I made an online inquiry for a Jeep Wrangler I was interested in. The Parkville Heritage store called me to set up an appointment with their salesman, Shawn Jeffries, one of the coolest and most efficient sales guys I've ever dealt with. Not only did he find me the car I wanted -- color, features, price, but had it shipped from another dealer. When it took a while for the car to be delivered, the dealership suggested we visit the restaurant across the road for dinner, and they would pick up the tab, which they did. But that's not all. The Jeep I bought is a dream, but after I opened the sunroof the next day, I couldn't get it to button back down. I drove to a closer Jeep dealer, and, believe it or not, they couldn't help me. I guess that because I didn't buy from that exact lot, they had no responsibility as a Jeep dealer to help me. So I drove back to see Shawn. In 2 minutes he showed me exactly what to do to get the sunroof closed. What a guy. I'll be a fan for life. More

Great Dealership; Great Staff I never expected that I would be motivated to write a review of a car dealership, but I find myself in that unexpectedly pleasant position. I just I never expected that I would be motivated to write a review of a car dealership, but I find myself in that unexpectedly pleasant position. I just leased a Dodge Charger from Heritage Dodge in Parkville, and my experience was superb. I began looking for the right replacement for my 2000 Avalon more than a year ago, while the Avalon still had some life in it. I did not want to be in a position where I had to find a replacement in a hurry and not be able to consider all my options. I came to Heritage because it is close to my home, and I was fortunate enough to be greeted by salesman Chad Edwards. Even though I did not want to buy a car immediately, Chad took all the time in the world with me just as if I was a current customer -- he educated me about the different vehicles that might suit me, he allowed me to test drive all the vehicles I wanted to, and he answered all of my questions patiently and knowledgeably. When I came back months later and thought I was ready to buy, he spent a lot of time trying to locate the exact vehicle I wanted. Personal circumstances interrupted my plans to buy at that time. Yet when I returned several additional months later, Chad was just as courteous and professional as ever. We reexamined what was available, and in the end, I decided to lease rather than buy. Once again, he took the time to walk through my options, find the vehicle I wanted, get it over to the dealership promptly, and finalize the deal. He was great, and the dealership was great. The showroom is clean, well lit, and friendly. Every person I met there was professional and service oriented. The Finance Manager Jacob Cardwell did a great job going through my paperwork with me and explaining my add on options quickly and painlessly. And I LOVE my car. I am a 54-year old father of 6 with 2 grandchildren who loves to drive. I leased a 2015 Granite Charger SXT AWD with the Rallye Sports package. The 300 hp and sports suspension are amazing on the road -- especially when I throw the car into "Sports" mode -- yet the cabin is so spacious that it serves as the mid-size sedan that I must have (considering the size of my family). Although I initially was disappointed at Dodge's 2015 styling changes from the more muscular 2012-2014 version of the Charger, I have come to appreciate the change. Perhaps it's just the blacked-out grill, but there is something pleasantly menacing about the front of this car that has offset my initial disappointment over the rounded lines of its tail. Thanks for a great car-leasing experience, Heritage and Chad. All the best, Bruce Luchansky More

Great experience! We bought a 2015 caravan with the help of Jim Dinges. He walked us through everything and responded to emails quickly. He really went above and beyo We bought a 2015 caravan with the help of Jim Dinges. He walked us through everything and responded to emails quickly. He really went above and beyond of any other salesman we have worked with. I would recommend Heritage Chrysler Dodge and Jeep, and Jim Dinges to anyone. More