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Heritage Chrysler Dodge Jeep Ram Parkville
Baltimore, MD
1,908 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,908 reviews
May 31, 2018
Great & Easy 1st New Car Purchase Went in on Memorial Day to test drive and view a new Jeep Renegade since my car unexpectedly took a turn for the worse. Upon arrival, the dealership w Went in on Memorial Day to test drive and view a new Jeep Renegade since my car unexpectedly took a turn for the worse. Upon arrival, the dealership was busy. Although it was, Jeremy was very attentive! He helped me look at the 2 colors of the sport model & even let me test drive one to their storage to see the 2nd color (which I chose & drove back to the dealership). He explained almost every feature in the car along and helped answer any questions I may of had. When it came time to negotiate, agreeing on a total price along with monthly payments was quick and fair. I'm happy with my purchase and glad I went to Heritage. If I plan to buy another new Jeep in the future or someone needs a recommendation, I will definitely point them to Heritage Parkville. Thanks again Jeremy! More
by Jddsaints
Employees Worked With
May 30, 2018
Great experience! We had a great experience with Heritage. Jeff was fantastic to work with and he helped us find the perfect jeep for a good price. We love our wrangle We had a great experience with Heritage. Jeff was fantastic to work with and he helped us find the perfect jeep for a good price. We love our wrangler and definitely would use heritage again in the future. We will send anyone looking for a new car Jeff’s way! Thanks again!! More
by Missy84
Employees Worked With
May 30, 2018
Great Service Purchased a Jeep Grand Cherokee for my son. Sourced the vehicle online with the excellent help of Chad Edwards. In the dealership, Brian Perry was our Purchased a Jeep Grand Cherokee for my son. Sourced the vehicle online with the excellent help of Chad Edwards. In the dealership, Brian Perry was our sales rep and provided outstanding service. He was very attentive to our needs and concerns. We were in and out of the dealership hassle free in less than 2 hours. An overall great experience for my son especially given it was his first time purchasing a new car. More
by fdcooper
May 28, 2018
It was really good My salesperson was really good at knowing the truck he was selling to me really friendly and a really nice person I would send a friend to see him My salesperson was really good at knowing the truck he was selling to me really friendly and a really nice person I would send a friend to see him More
by Kevin
Employees Worked With
Michael Lanci
May 27, 2018
Brian Perry I have been looking for a new dodge challenger for 6 months I checked other dealers . Heritage had the carI wanted at a fair price. Mr Perry was fr I have been looking for a new dodge challenger for 6 months I checked other dealers . Heritage had the carI wanted at a fair price. Mr Perry was friendly, very helpfull and new the product. I went in to the dealership around 11am and had the car in my driveway at 4pm More
by greg
Employees Worked With
May 26, 2018
2nd Time around, Always a great Experience Jeremy is a great to deal with. It is always good see a familiar face. He was the first person I emailed when I needed another car. He made sure I Jeremy is a great to deal with. It is always good see a familiar face. He was the first person I emailed when I needed another car. He made sure I had the truck I wanted again. And the Payments are LOWER than my last truck. I have a great deal because I returned back to Heritage. They deliver the 2nd time, when its a 3rd time, I will be back!! Thanks Jeremy !! More
by DWALKER508
Employees Worked With
May 25, 2018
Good experience There was not much pressure to buy and my salesman, Brian Perry did everything he could to get me at the monthly payment I needed and he was also very There was not much pressure to buy and my salesman, Brian Perry did everything he could to get me at the monthly payment I needed and he was also very knowledgeable of the vehicle. The paperwork process was quick and painless. More
by DSW2506
Employees Worked With
May 24, 2018
Always Delivers Great Customer Service! My husband and I have always been more than welcomed at the dealership and not just because we are consumers. The atmosphere is very genuine! My husband and I have always been more than welcomed at the dealership and not just because we are consumers. The atmosphere is very genuine! More
by Tjenifer
Employees Worked With
May 24, 2018
Jeremy is a phonmenal sales associate and he went above and beyond to make sure everything was easy simple and affordable. If you need or want a vehicle rea is a phonmenal sales associate and he went above and beyond to make sure everything was easy simple and affordable. If you need or want a vehicle reach out to Jeremy he will make it happen and provided lasting experience. That will have you too rating him as the best of the best!!! More
by Anthony
Employees Worked With
May 22, 2018
Bad service; I took my car for oil change everything was fine, I was even informed by the above service person that everything was fine, and my car was in good con I took my car for oil change everything was fine, I was even informed by the above service person that everything was fine, and my car was in good condition. About a couple of weeks after the oil change I started hearing this noise that once the ignition was released, a rubbing noise. To make a long story short, when I took my car back to service the mechanic upon hearing the noise told me it was my vts which is I believe the part that holds the oil, and he further informed after the car sits for a while I will hear the noise. The mechanic informed me that he was just going to take my car in the back, and check my oil. I was surprise when the advisor Bill Maurath came to me with a 1,700 estimate to repair my car, he further informed they will usually need to replace the chain as well. Upon hearing this I refused the diagnosis although Mr. Bill presented the diagnosis as something that needed to be done practically telling me that I could soon be without a car, if I did not consider doing the repairs. Apparently, the mechanic had already started taking my car apart because when I decline the repairs, it was about a half hour before my car was returned to me. Mr. Bill further informed me that I would need to pay $89 for them checking my car out. I informed Mr. Bill that I did not sign any paper, or agree to anything, and the mechanic informed me that he was only taking my car in the back to check the oil. As I was discussing my concern with my daughter who informed me to find out if heritage service put conventional oil in my car, and the car dealer where I purchase the car informed me that if any oil other than synthetic it would mess my engine.. Upon my checking my receipt confirmed heritage did put conventional oil in my car. Heritage still will not take responsibility for this error that as a car dealers they should have known you only put synthetic oil in a car especially with high mileage. A lady I did not get her name when I was getting a copy of the receipt from the cashier wanted to argue the point that my Honda with high mileage calls for coventional oil. After I went and had another oil change with the synthetic oil, the noise is almost gone. But Heritage Honda, Parkville, md cost me a lot of trouble, and almost my car. More
by VDoris
Employees Worked With
Bill Maurath, Garrett Powell
