Heritage Chrysler Dodge Jeep Ram Parkville

DEALERSHIP WONT COVER ENGINE REPLACEMENT Took my 2015 Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be re Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be replaced and the camshaft lifters (which were previously done last year under warranty) had failed and needed to be replaced again under warranty. Initially, I'm advised that the lifters would be replaced under warranty and it would cost about $2200 for the rear axle motor. I pick the vehicle up and its doing the same thing as before. I drop the vehicle off again and am advised that I will need an engine. The $2200 dollar repair didn't fix any of the issues that I brought the vehicle in for and I was never told why I needed a motor. Moreover, it's confirmed that the camshaft lifters failed and at the same time that they failed, the engine started malfunctioning therefore, the engine issues were caused by the failed part...i.e the camshaft lifters. I am expected to pay $11k for an engine replacement which should be covered since the part that failed caused the malfunction. Spoke with everyone from the Service Adviser, Service Mgr, Service Director and even Jeep Customer Care. None of which are willing to help with replacing the engine. Sara, Kurt and Matt are all pleasant to work with however, I find myself having to follow-up with them more than they are with me. In addition, I'm told that the bulk of the cost for the replacement (if any) will fall on me. The Lifter failure is a well-known issue with the 6.4 engines and everyone knows that it can cause engine issues. In addition, Heritage is aware that the lifters that they installed on my vehicle (which was covered under warranty) failed. Whether it was due to a defective part or installation, it failed and caused additional damage to my vehicle. Since the part is still covered under warranty, the engine replacement/repair should be as well. At this point, I am left waiting to hear from the Service Director which has almost been a week and even then, the chances of receiving a favorable answer is slim as he stated. My only other options are to either find $11k for a motor or sell the vehicle at a drastic loss. Neither of these options are good considering that the vehicle is supposed to be from their performance division and only has 105k on the odometer. My advice: think twice before spending your hard earned money on Jeep or at least SRT and find a dealership that will back their work. More

My Service Advisor, Tommy Citro is one of the best. Always kind and professional, and always does what he can to ensure we leave there happy. Would recommend him to anyone. Always kind and professional, and always does what he can to ensure we leave there happy. Would recommend him to anyone. More

Heritage was amazing. Easy process even from 5 hrs away and Jeremy was the BEST! He even drove down the car to us! Top notch customer service! 5 star all the way! Easy process even from 5 hrs away and Jeremy was the BEST! He even drove down the car to us! Top notch customer service! 5 star all the way! More

I made an appointment to see a used car and drove an hour to see it. However, when I got there at my assigned time, they informed me the car had been moved to another sister shop 25 minutes away. They asked to see it. However, when I got there at my assigned time, they informed me the car had been moved to another sister shop 25 minutes away. They asked one of their guys, Jeff, to drive us to go see the car and to test drive and decide if I want it before going back to the other location. Jeff Bejma was great and informative. I decided to get it so we went back to first location and Jeff tried to get the paperwork done as quickly as possible since it was late. We had to wait a while to meet with financing officer. Tavon was great and tried to wrap it up as quickly as possible, as well as answering any questions I has. They also addressed 2 things (extra key and replace a belt) I asked for when purchasing the car. More

Michael Kydd is amazing. Mike took fantastic care of us. I highly recommend seeing Michael Kydd at Heritage MileOne AutoGroup Mike took fantastic care of us. I highly recommend seeing Michael Kydd at Heritage MileOne AutoGroup More

Jeremy and the team at Heritage are nothing short of amazing. They go above and beyond for their customers and I will be recommending them to everyone I can! amazing. They go above and beyond for their customers and I will be recommending them to everyone I can! More

Both Jeremy and Heritage Parkville were very easy and pleasant to work with! They were extremely accommodating to every request, and had me in and out very quickly when it came time for me to actually vi pleasant to work with! They were extremely accommodating to every request, and had me in and out very quickly when it came time for me to actually visit the dealer, complete paperwork, and take delivery. The car was cleaned up and ready to roll when I arrived, and paperwork mostly already completed. Great experience and will definitely be back for any future Jeep purchases! More

This is the second new car that I’ve bought from heritage and Jeremy was the sales guy both times. The whole team is great to work with. When it’s time for another new car, I’ll definitely be going back! and Jeremy was the sales guy both times. The whole team is great to work with. When it’s time for another new car, I’ll definitely be going back! More

Brian Perry was very helpful and made my buying process feel like a breeze. Thank you so much to him and everyone at Heritage. feel like a breeze. Thank you so much to him and everyone at Heritage. More

He is a xxxxx, rude, doesnt care, service dept in general needs improvement from employee to facility and parking. needs improvement from employee to facility and parking. More