Heritage Chrysler Dodge Jeep Ram Parkville

Good deal with a quick turnaround Rodger made this trip to the dealership easy. Came in one day and told him the deals I’ve been hearing from other dealers and he guaranteed he would Rodger made this trip to the dealership easy. Came in one day and told him the deals I’ve been hearing from other dealers and he guaranteed he would give me the best price. He was very honest during the entire process, even when I had a quote for someone for less, he told me it was too good to be true and sent me on my way to find out. He told me “remember who was honest with you” and that he was, the other “deal” turned out just to be a way to get me in the door. I left and immediately returned and made a deal with Rodger at Heritage. I have been a long time car buyer at Thompson Dodge, buying a new car from them at least every 2 years. This time they couldn’t get it right, and from now on my first stop will be Heritage. More

Transparent, friendly, and knowledgable + the best prices! I worked with Brian and then at times with other members of the team. This was the best car buying/leasing experience that I have had. Their pricing I worked with Brian and then at times with other members of the team. This was the best car buying/leasing experience that I have had. Their pricing was thousands better than other dealers and they worked to make the experience as seamless as possible. The transparency which is the most important to me was top notch. I knew exactly what I was getting and they even dropped off the vehicle at my location which is more than two hours away. All the paper work was ready to go and we were in/out and all signed up within 15 minutes. I highly recommend Brian and the team at Heritage if you are looking for any of the many vehicles that they offer. Also, they seem to have the best selection. I was looking for a specific vehicle and they happened to have it in stock. Great work guys and thank you. I love my car! More

Good experience I had a great experience purchasing a vehicle from Salesman Brian Perry. He is a straight forward man and works well with his customers. I would recom I had a great experience purchasing a vehicle from Salesman Brian Perry. He is a straight forward man and works well with his customers. I would recommend anyone to purchase a vehicle from Mr. Perry. More

First time jeep buyer Rodger Shea did a excellent job getting me into a vehicle that suits my needs. He was very knowledgeable and professional. I would strongly recommend Rodger Shea did a excellent job getting me into a vehicle that suits my needs. He was very knowledgeable and professional. I would strongly recommend him to others. More

friendly and excellent to work with. I worked Brian Perry which did a excellent job with the purchasing of my new challenger.He went out of his way to make sure i was happy with my purch I worked Brian Perry which did a excellent job with the purchasing of my new challenger.He went out of his way to make sure i was happy with my purchase.Good deal. More

Excellent customer service! Michael was very helpful and genually cared about getting us in the right vehicle. Michael stayed with us from start to finish of buying process. Michael was very helpful and genually cared about getting us in the right vehicle. Michael stayed with us from start to finish of buying process. More

Friendly and upfront service Michael was very easy to work with and up front about the car history and the financing details. The finance person was also very helpful and understa Michael was very easy to work with and up front about the car history and the financing details. The finance person was also very helpful and understanding. They both made sure that we got the best deal possible. Michael was there to help through the entire process, start to finish. More

Leasing a jeep Trailhawk I came all the way from Atlantic City to Baltimore to do this deal.Brian Perry and the whole staff were great..Brian Perry found me a great Trailhawk I came all the way from Atlantic City to Baltimore to do this deal.Brian Perry and the whole staff were great..Brian Perry found me a great Trailhawk with everything that I wanted and more! Brian was very helpful and persistent ,I originally called Brian about a jeep for my friend .He gave us the best price on a jeep that had many options but unfortunately she wanted to stay local! Brian even offered to bring the jeep to her but she said no. I was so impressed with Brian that I asked him to find me a Trailhawk .He listened to what I wanted and found me a great trailhawk right away with many great options!He e-mailed me the window-sticker and a great price. When my friend I traveled 160 miles to pick up the trailhawk and were in and out of there in great time !The managers and the whole staff were awesome! The finance manager Doug Mrockowski was great he explained everything to us and even sold me on a warranty. Thank you so much to all the stall and managers Parkville Heritage Daniel J Morris Sr. More

Unsatified Serevices I had brought my Jeep August 1st. in to get the backseat fixed. It had something sticking up and I was told by Tommy Citro when he called me that it h I had brought my Jeep August 1st. in to get the backseat fixed. It had something sticking up and I was told by Tommy Citro when he called me that it had a lose clip and that they did not have to replace the base after all. I questioned the seat because I was able to pick it up on the end and it felt lose, there was also a metal piece that I could feel, I was told it was all good. I got my Jeep home and the whole seat was lose as well as the seat covering, had another clip in the front sticking out, the fabric on the seat was very loose. Had to take it back on August 2nd. and I was not a happy camper. Told Tommy I expected the back seat to look as if it came of the factory floor, and his remarks was that that was the intention. I asked if they were going to replace the base this time and he said yes. Got jeep back that evening and all seems to be well now. I had no warm greeting from this gentleman and was not satisfied with any customer service that I received from you service department. I have no intentions of returning will get my services done somewhere else. You bent over backwards to sale me my Jeep , I expected the same curiosity and satisfaction from services. I guess I expected too much. There was also the matter of the rental that you get from enterprise, they are not very clean cars, of the 2 that I had as rentals the both smelled terrible. I brought this to Tommy's attention the first one that I had and his reply was that he could do nothing about Enterprise smelly vehicles. I would think if you use them to put your customers in when they are having services done, that you would have some say as to what types of vehicle you put your customers in. More

Continue making customers happy and you will prosper Jeremy, Bob and Jason were GREAT! They're truly aren't enough spaces to explain their exceptional, friendly, & VERY customer oriented atmosphere there Jeremy, Bob and Jason were GREAT! They're truly aren't enough spaces to explain their exceptional, friendly, & VERY customer oriented atmosphere there. Keep-it-up. More