Heritage Chrysler Dodge Jeep Ram Parkville

It was a great pleasure working with Mike and Steve at Heritage preowned In Parkville Maryland Heritage preowned In Parkville Maryland More

Andre was great! He was very laid back friendly and wasn’t pushy. Very knowledgeable of the vehicle and offered different options for insurance. He was very laid back friendly and wasn’t pushy. Very knowledgeable of the vehicle and offered different options for insurance. More

Jeremy was AMAZING he kept working on finding on me a truck that worked for me. I went back 4 times and every time he greeted me with a handshake and “how are you doing today” he is so knowledgeable and truck that worked for me. I went back 4 times and every time he greeted me with a handshake and “how are you doing today” he is so knowledgeable and is constantly working with you to get you into a new vehicle. I will be recommending everyone I know that is getting a new vehicle to go give Jeremy Cooney at Heritage auto a visit. More

Jeremy was a very knowledgable and easy salesman to work with. I would definitely buy another vehicle from the Parkville Heritage Jeep dealer and from Jeremy. He knew a lot about the product and was extre with. I would definitely buy another vehicle from the Parkville Heritage Jeep dealer and from Jeremy. He knew a lot about the product and was extremely helpful throughout the entire process. More

We enjoyed our experience with Jeremy so much that we came back and purchased a second vehicle from him and heritage! When people ask us about our experience we recommend Jeremy and heritage everytime. N came back and purchased a second vehicle from him and heritage! When people ask us about our experience we recommend Jeremy and heritage everytime. No pressure, indulged every question/request, was knowledgeable and honest. More

Just bought a used car from Michael Lanci at Heritage Parkville. Micheal was extremely helpful and knowledgeable. He really went out of his way to help us make the right purchase with ease. He also made Parkville. Micheal was extremely helpful and knowledgeable. He really went out of his way to help us make the right purchase with ease. He also made sure to take care of things we asked for and then some. I highly recommend going to see Michael if you’re in the market for a car. More

DEALERSHIP WONT COVER ENGINE REPLACEMENT Took my 2015 Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be re Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be replaced and the camshaft lifters (which were previously done last year under warranty) had failed and needed to be replaced again under warranty. Initially, I'm advised that the lifters would be replaced under warranty and it would cost about $2200 for the rear axle motor. I pick the vehicle up and its doing the same thing as before. I drop the vehicle off again and am advised that I will need an engine. The $2200 dollar repair didn't fix any of the issues that I brought the vehicle in for and I was never told why I needed a motor. Moreover, it's confirmed that the camshaft lifters failed and at the same time that they failed, the engine started malfunctioning therefore, the engine issues were caused by the failed part...i.e the camshaft lifters. I am expected to pay $11k for an engine replacement which should be covered since the part that failed caused the malfunction. Spoke with everyone from the Service Adviser, Service Mgr, Service Director and even Jeep Customer Care. None of which are willing to help with replacing the engine. Sara, Kurt and Matt are all pleasant to work with however, I find myself having to follow-up with them more than they are with me. In addition, I'm told that the bulk of the cost for the replacement (if any) will fall on me. The Lifter failure is a well-known issue with the 6.4 engines and everyone knows that it can cause engine issues. In addition, Heritage is aware that the lifters that they installed on my vehicle (which was covered under warranty) failed. Whether it was due to a defective part or installation, it failed and caused additional damage to my vehicle. Since the part is still covered under warranty, the engine replacement/repair should be as well. At this point, I am left waiting to hear from the Service Director which has almost been a week and even then, the chances of receiving a favorable answer is slim as he stated. My only other options are to either find $11k for a motor or sell the vehicle at a drastic loss. Neither of these options are good considering that the vehicle is supposed to be from their performance division and only has 105k on the odometer. My advice: think twice before spending your hard earned money on Jeep or at least SRT and find a dealership that will back their work. More

My Service Advisor, Tommy Citro is one of the best. Always kind and professional, and always does what he can to ensure we leave there happy. Would recommend him to anyone. Always kind and professional, and always does what he can to ensure we leave there happy. Would recommend him to anyone. More

Heritage was amazing. Easy process even from 5 hrs away and Jeremy was the BEST! He even drove down the car to us! Top notch customer service! 5 star all the way! Easy process even from 5 hrs away and Jeremy was the BEST! He even drove down the car to us! Top notch customer service! 5 star all the way! More

Michael Kydd is amazing. Mike took fantastic care of us. I highly recommend seeing Michael Kydd at Heritage MileOne AutoGroup Mike took fantastic care of us. I highly recommend seeing Michael Kydd at Heritage MileOne AutoGroup More