Heritage Chrysler Dodge Jeep Ram Parkville

Would give a 0 if possible. I had work done on my car and picked it up on 10/8 after Heritage replaced a transmission selinoid. At the time it was fixed we had customer service I had work done on my car and picked it up on 10/8 after Heritage replaced a transmission selinoid. At the time it was fixed we had customer service issues and it took them 9 days to do a repair I was told would be done the next day. Less than 9 weeks later the check engine light came on and the car was making the same noise it did prior to being repaired. We only took it back to Heritage because they did the work to begin with and we wanted them to fix the issue we already paid for once. After waiting a week we finally heard from the tech claiming his test said the check engine light was on for the last 300 miles and we now needed a whole new transmission. I'm not even sure 300 Mike was out in the car in that 9 well period and we know this was a complete lie since the light only came on the day before. We told the tech we knew this was impossible since the light only came on the day before and that same day the car stopped being drivable. The damage was due to the poor repair work that was done. The tech says he would see what resolutions were available and now a week later we still never heard back. This dealership is not a good place to have a car repair done by any means. Tier customer service is the worst I've ever seen!!! More

Would proved “0” if allowed. Talked to Nick ont he phone and we scheduled and appointment for 10am yesterday. I drove 90 minutes only to find out Nick never showed and the deale Talked to Nick ont he phone and we scheduled and appointment for 10am yesterday. I drove 90 minutes only to find out Nick never showed and the dealer was closed. I Have purchased 3 vehicle from Heritage in the past 4 years and never had been treated like this in the past. More

Had a miss fire issue in the number 4 cylinder on a 300c I was vey adamant on the number 4 cylinder and the tec said it was jumping to number one cylinder. Never received a phone call on the work that was b I was vey adamant on the number 4 cylinder and the tec said it was jumping to number one cylinder. Never received a phone call on the work that was being done. The next call I received was we replaced the lifters on the left side and that will be $2400 the never cleaned the head or oil ports while in there had to take the car back to put the right side lifters in same thing no cleaning done spent little over 3k at this dealership and till this day I have the same issue. I want to say not one time did they look for a short like I was leaning too and kept saying and till this day I still have the same issue trying to figure it out. I can say I am not happy giving someone 3k of my money and have nothing done to resolve the issue. Thanks heritage for the great customer service I will always remember the service I received. More

Andre went above and Beyond. Sent us a video of the car to help get the process started since we were out of state. He had the car staged when we arrived and showed great hospita Sent us a video of the car to help get the process started since we were out of state. He had the car staged when we arrived and showed great hospitality. Made the process painless and quick. Would certainly rate a 10 out of 10 if possible. Look forward to dealing with him in the future. More

We had a great experience from the start. Everyone at the dealership went above and beyond for us. Brad answered some questions for us through email and over the phone, and then Jeremey took Everyone at the dealership went above and beyond for us. Brad answered some questions for us through email and over the phone, and then Jeremey took care of us once we got to the dealership. They were knowledgeable, professional, and very kind. They made the process easy and very pleasant. This is the second Jeep we have purchased there, and we will continue to buy any and all Jeeps with them! More

Excellent experience all around. I would highly recommend the dealership to friends and family. Thanks I would highly recommend the dealership to friends and family. Thanks More

Jeremy and the staff at Heritage did an outstanding job the whole way through my car buying process. They were fair, honest and courteous throughout the process. I would highly recommend them, and in par the whole way through my car buying process. They were fair, honest and courteous throughout the process. I would highly recommend them, and in particular Jeremy, for those customers wishing to feel comfortable and fairly-treated when buying an automobile. More

He does not look out for his customers heritage service department is the worst Try another one This one is not a good service department is the worst Try another one This one is not a good service More

Jeremy provided us with a great car-buying experience for our 2023 Jeep Gladiator. He is a great communicator and kept us informed via email, phone and text all the way until we stepped foot in the showroom. our 2023 Jeep Gladiator. He is a great communicator and kept us informed via email, phone and text all the way until we stepped foot in the showroom. Then, we guided us through all of the typical paperwork and forms faster than any other time we have bought a car. I highly recommend seeing Jeremy if you're looking to purchase a new vehicle. More

Jeremy was wonderful! This was my first “big girl” purchase since graduating college and entering the adult world, and I had never owned or leased a car before, so I was u This was my first “big girl” purchase since graduating college and entering the adult world, and I had never owned or leased a car before, so I was unsure of all the details that go into it but Jeremy explained everything very thoroughly and made sure I understood everything I was agreeing to and got me into my new Wrangler! I feel very secure and satisfied with my purchase, and I would definitely recommend talking to him if you choose to purchase or lease from this dealership. More