Heritage Chrysler Dodge Jeep Ram Parkville

Had a miss fire issue in the number 4 cylinder on a 300c I was vey adamant on the number 4 cylinder and the tec said it was jumping to number one cylinder. Never received a phone call on the work that was b I was vey adamant on the number 4 cylinder and the tec said it was jumping to number one cylinder. Never received a phone call on the work that was being done. The next call I received was we replaced the lifters on the left side and that will be $2400 the never cleaned the head or oil ports while in there had to take the car back to put the right side lifters in same thing no cleaning done spent little over 3k at this dealership and till this day I have the same issue. I want to say not one time did they look for a short like I was leaning too and kept saying and till this day I still have the same issue trying to figure it out. I can say I am not happy giving someone 3k of my money and have nothing done to resolve the issue. Thanks heritage for the great customer service I will always remember the service I received. More

Andre went above and Beyond. Sent us a video of the car to help get the process started since we were out of state. He had the car staged when we arrived and showed great hospita Sent us a video of the car to help get the process started since we were out of state. He had the car staged when we arrived and showed great hospitality. Made the process painless and quick. Would certainly rate a 10 out of 10 if possible. Look forward to dealing with him in the future. More

We had a great experience from the start. Everyone at the dealership went above and beyond for us. Brad answered some questions for us through email and over the phone, and then Jeremey took Everyone at the dealership went above and beyond for us. Brad answered some questions for us through email and over the phone, and then Jeremey took care of us once we got to the dealership. They were knowledgeable, professional, and very kind. They made the process easy and very pleasant. This is the second Jeep we have purchased there, and we will continue to buy any and all Jeeps with them! More

Excellent experience all around. I would highly recommend the dealership to friends and family. Thanks I would highly recommend the dealership to friends and family. Thanks More

Jeremy and the staff at Heritage did an outstanding job the whole way through my car buying process. They were fair, honest and courteous throughout the process. I would highly recommend them, and in par the whole way through my car buying process. They were fair, honest and courteous throughout the process. I would highly recommend them, and in particular Jeremy, for those customers wishing to feel comfortable and fairly-treated when buying an automobile. More

He does not look out for his customers heritage service department is the worst Try another one This one is not a good service department is the worst Try another one This one is not a good service More

Jeremy provided us with a great car-buying experience for our 2023 Jeep Gladiator. He is a great communicator and kept us informed via email, phone and text all the way until we stepped foot in the showroom. our 2023 Jeep Gladiator. He is a great communicator and kept us informed via email, phone and text all the way until we stepped foot in the showroom. Then, we guided us through all of the typical paperwork and forms faster than any other time we have bought a car. I highly recommend seeing Jeremy if you're looking to purchase a new vehicle. More

Jeremy was wonderful! This was my first “big girl” purchase since graduating college and entering the adult world, and I had never owned or leased a car before, so I was u This was my first “big girl” purchase since graduating college and entering the adult world, and I had never owned or leased a car before, so I was unsure of all the details that go into it but Jeremy explained everything very thoroughly and made sure I understood everything I was agreeing to and got me into my new Wrangler! I feel very secure and satisfied with my purchase, and I would definitely recommend talking to him if you choose to purchase or lease from this dealership. More

worst people to deal with made a deal on car done credit app and was approved and then they sold it do not do business with this company app and was approved and then they sold it do not do business with this company More

I initially bought my 2019 Jeep Compass in for service in August 2023 for a coolant leak, and TCM issues. I was informed by Alex that a pressure check was performed and no leak was found (Misdiagnosis) or a August 2023 for a coolant leak, and TCM issues. I was informed by Alex that a pressure check was performed and no leak was found (Misdiagnosis) or a lie. I was informed my vehicle needed a new $260 auxiliary battery, to aid in the repair process for the TCM issue. Long story short, a few hours after receiving my vehicle, the TCM issue happened again. The coolant issue was still ongoing as well. I had my vehicle towed back to the Service department February 19,2024 for the same aforementioned issues. This time I was advised there was a coolant leak found. The coolant bottle and lower radiator hose was replaced (Misdiagnosis). TCM issue was resolved. I picked up my vehicle on March 1, 2024. On March 5, 2024 the coolant issue happened again, my vehicle was overheating. I checked the coolant bottle and the fluid was low. I refilled the bottle with coolant after the vehicle cooled down. I was able to drive with no issues, until 4 hours later. The coolant issue actually gotten worse, once the repairs were made. I addressed my concerns with Kurt (in person visit) on March 19, 2024. He advised me to bring my vehicle back on March 28,2024 at 10am. I was able to drive my vehicle back to the Service Department on March 27, 2024 to drop off. On March 28, 2024 I received a text message from Alex, informing me of a misfire. A few hours later, I received a phone call from unknown person (I forgot his name) at the Service Department, stating my vehicle needs a new engine, and coolant is getting into the crank case. He quoted me a price of $12,000 to replace the engine. After I picked up my vehicle, the first thing I did was have my significant other check my oil dipstick. The oil was not milky. I also had to refill the coolant bottle. I believe the engine damage could’ve been avoided, if the coolant leak issue would’ve been resolved in August 2023, when they advised me there was no leak upon pressure test (Misdiagnosis). Which I know was a lie. Why? There was and still is a coolant leak going on. I have so much more information that needs to be shared. This company has caused me so much financial and mental distress. It’s very unfair that I am now out of a vehicle, which I used for work, and transporting my children around. I am also financing this vehicle with a monthly payment of $595. Only had it since February 2023. I will save all of the additional information for the Better Business Bureau. More