Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

EXCELLENT Salesman, POOR Customer Service I bought a 2019 Jeep Cherokee in January of 2019. I was trading in my 2008 Chevy Silverado which I loved, but it was time to move on. My salesman was I bought a 2019 Jeep Cherokee in January of 2019. I was trading in my 2008 Chevy Silverado which I loved, but it was time to move on. My salesman was Jon Berenson and he was phenomenal honestly. Courteous, kind, he made every effort to get me into a vehicle I was comfortable with and we did just that with this Cherokee. After a month, I noticed that what I thought was an abnormality in the stitching of ther steering wheel was actually the coating on the wheel itself peeling and flaking off. I immediately took the vehicle to the dealership and they said they's order another wheel, as this was clearly just a defect in the wheel. I've gone back every month around the 15th of the month just to check on the status because I never have received a call, email, nothing. It is now June 18th and still nothing, I have reached out to my lawyer and am considering legal action More

Quick and honest service They were Easy to work with and honest. They were in time and did exactly what they said. It is something that is appreciated. Thank you They were Easy to work with and honest. They were in time and did exactly what they said. It is something that is appreciated. Thank you More

Amazing! The service here was excellent and the writers in the express lane are very friendly and easy to talk to. Overall i would reccomend this dealership. The service here was excellent and the writers in the express lane are very friendly and easy to talk to. Overall i would reccomend this dealership. More

Attentive service and staff I have been a Heritage Jeep customer since 2004 and have trusted the service team there every since. Though I'm not a fan of using the "Dealership" to I have been a Heritage Jeep customer since 2004 and have trusted the service team there every since. Though I'm not a fan of using the "Dealership" to service my vehicles, I'm grateful to have them when the need arises. The location is convenient and the team is always courteous. I almost always wait for my vehicle and they get me in and out fairly quickly regularly. More

First time and last time My car had no heat. I made an appointment for 7:30am on a Saturday morning about 2 days before and requested a loaner car as well. Was told no issues. My car had no heat. I made an appointment for 7:30am on a Saturday morning about 2 days before and requested a loaner car as well. Was told no issues. Got there early, waited to be checked in and then sat and waited for the enterprise person to show up. He showed up an hour later but didn’t have a reservation in my name. Because others had reservations he had to take care of them first and would be back for me. Another 45 minutes and he picks me up. That process was fine but ... I was told I should hear something about my car by Monday and that the shop would cover 2 days for my car, anything over and it was my responsibility. The issue was my car wasn’t touched or looked at until almost 5 days later. I was blowing up their phones everyday asking for an update while enterprise was blowing up mine asking for an update as well while being charged $40/day plus taxes. This shop apparently had a bunch of issues and call outs as well as walkouts so they were backed up but they were continuously booking appointments as well. I asked to come get my car until they could get to it and was told if I did that then I would get pushed back to the end of rotation again .., so it could be longer before they get to my car again. Obviously for that reason i keep my car there. Finally on Friday at 9:30am my car is done. I had to return my rental by 10 or be charged for another day. Ended up paying mega bank for the rental, which the shop did help pay to offset some of the out of pocket burden which I appreciated. My coordinator also said he would reach out to me in a few days to make sure all is well. That didn’t happen, I reached out to him telling him my heat stopped working again. Silence!! Nothing., I called and left voicemails and text messages requesting to get back in before the real cold hit. I was leaving for a few days vacation and offered to leave my car there during my time away so they could work on it and when I finally did get a response back and we worked out a day to drop it off there was radio silence from then on when I tried to confirm the drop off. I went the entire winter with only one vent working on my drivers side and seat warmers. My heat is still not working but I will never bring my car back there nor will I ever give a recommendation to anyone looking to buy from there or use service. More

Excellent service! Had (2) recalls & a oil and coolant leak. They Found and repaired all the issues in less than 2 days! Great shop I highly recommend Had (2) recalls & a oil and coolant leak. They Found and repaired all the issues in less than 2 days! Great shop I highly recommend More

The BEST Great experience from browsing to buying to service...all professional...best experience ever...Jeff is a champion at customer service and absolutely Great experience from browsing to buying to service...all professional...best experience ever...Jeff is a champion at customer service and absolutely deserves to be recognized...keep up the amazing work More

Done in timely manner They took care of problem with brakes on used suv that we purchased last week and installed the we owed floor mats and tire checked key fob They took care of problem with brakes on used suv that we purchased last week and installed the we owed floor mats and tire checked key fob More

Horrible oil change job. Cause more problems The advisor was really nice and helpful but I guess the tech back there in express have no care whatso ever. And I will never return. I’ve feel ripped The advisor was really nice and helpful but I guess the tech back there in express have no care whatso ever. And I will never return. I’ve feel ripped off. More

Advisor Jeffrey Mech Advisor was very knowledgeable excellent service. My advisor also advised me on services that I did not know about and package plan as well for my veh Advisor was very knowledgeable excellent service. My advisor also advised me on services that I did not know about and package plan as well for my vehicle More